Admin conformation customer notified "false"

**oxicottin** · 13 May 2008, 08:43 PM

Every time a customer goes through PayPal the first conformation in the admin/customers/orders for that customer it has a green check mark and says status- processing then it goes to the second line with a red X. Why am I getting this red X? I attached a picture of what I’m getting... Thanks

I'm using Zencart 1.3.7

**Steven300** · 13 May 2008, 08:49 PM

It just means that the customer hasn't been notified.

It's normal.

**Steven300** · 13 May 2008, 08:58 PM

You can see that PayPal went through two states during the same second. The customer only needs *one* of those emails.

**oxicottin** · 14 May 2008, 12:24 AM

How would this be fixed? Or can it be fixed?

Thanks,
Chad

**Steven300** · 14 May 2008, 12:28 AM

Should it be fixed?

**oxicottin** · 14 May 2008, 12:32 AM

I would like to fix it. Is this possible?

Thanks,
Chad

**DrByte** · 14 May 2008, 04:45 AM

There's nothing to "fix".

Do you just not like seeing an "x"? Maybe you should just change the graphic icon from an "x" to a "nope" icon instead?

I'm not understanding why you think there's something to "fix".
What does "fixed" look like? And why is that important?

**oxicottin** · 14 May 2008, 10:11 AM

I must not be getting it then

I keep thinking that the customer isnt getting a comfermation and thats why the X is there but It appears im wrong

I just didnt understand why it was showing the the red X sorry....

Thanks,
Chad

**DrByte** · 14 May 2008, 05:00 PM

The first status line shows that the customer was notified ... that was the original order confirmation notification.

The second one was essentially an admin-only message confirming for you that PayPal did in fact notify your store of a completion of the payment.

Sending another duplicated notice to the customer at that stage would be pointless and confusing, since they already receive a notice from your store and from PayPal.