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  1. #1
    Join Date
    Mar 2007
    Posts
    16
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    0

    Default Customer Password Reset Email

    Version 1.3.7

    Im not sure how long this has been happening but a customer recently tried to reset thier password and recieved the following in the email - I confirmed with a test account. I am running with custom templates - not sure where to start looking to troubleshoot. No recent changes to configuration.

    Thanks!

    Joe
    Dear <Customer Name>,
    RageMoto Performance
    $EMAIL_TEXT_ORDER_NUMBER
    $EMAIL_TEXT_INVOICE_URL
    $EMAIL_TEXT_DATE_ORDERED
    $EMAIL_TEXT_STATUS_COMMENTS
    $EMAIL_TEXT_STATUS_UPDATED
    $EMAIL_TEXT_STATUS_LABEL
    $EMAIL_TEXT_STATUS_PLEASE_REPLY
    Copyright (c) 2008 Zen Cart. Powered by Zen Cart
    This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to sales AT ragemoto DOT com
    This email is sent in accordance with the US CAN-SPAM Law in effect 01/01/2004. Removal requests can be sent to this address and will be honored and respected.

  2. #2
    Join Date
    Feb 2006
    Posts
    130
    Plugin Contributions
    0

    Default Re: Customer Password Reset Email

    Your forgot password form is sending the wrong email - but you knew that ;)

    I would start by going to your forgot password form page on your site and looking at the source code. Check to see if the form action is correct.

    should be like:

    action="https://your-domain.com/store-dir/index.php?main_page=password_forgotten&amp;action=process"

    [Above is from a 1.3.8a installation]

    The password forgotten template file is:

    store/includes/templates/templates_default/templates/tpl_password_forgotten_default.php

    Check the custom templates in your custom templates folder also to see if you placed your own custom forgot password template file in there. It might be you have the action messed up. Since your forgot password form does not pass any of the above data (i.e. <Customer Name> etc.) the variables names appear.
    Last edited by Picci; 1 Jun 2008 at 12:34 PM.

  3. #3
    Join Date
    Mar 2007
    Posts
    16
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    0

    Default Re: Customer Password Reset Email

    Everything looks in order and I copied the template back over from the orginal distribution. Upon further investigation I discovered that it is in fact sending the new password email in text but its being overlayed in the email by the offending html message - I can see it when I view the email message source, see below. I still cant find where/why this is taking place.


    Subject: RageMoto Performance - New Password
    Date: Tue, 3 Jun 2008 09:04:07 -0400
    From: RageMoto Performance <[email protected]>
    Reply-to: RageMoto Performance <[email protected]>
    Message-ID: <[email protected]>
    X-Priority: 3
    X-Mailer: PHPMailer [version 1.73] via Zen Cart
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="b1_ddd9e39517797f00fc639a12d9584c42"
    Content-Length: 2848


    --b1_ddd9e39517797f00fc639a12d9584c42
    Content-Type: text/plain; charset = "iso-8859-1"
    Content-Transfer-Encoding: 8bit

    A new password was requested from x.x.x.x.

    Your new password to 'RageMoto Performance' is:

    XXXXX

    After you have logged in using the new password, you may change it by going
    to the 'My Account' area.


    --b1_ddd9e39517797f00fc639a12d9584c42
    Content-Type: text/html; charset = "iso-8859-1"
    Content-Transfer-Encoding: 8bit

    <html>
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
    <base href="http://www.ragemoto.com/" />

    <style type="text/css">
    body {background-color:#ffffff; color:#000000; font-family:Verdana, Arial, Helvetica, sans-serif; text-align:center;}
    a:link {color:#0066cc;}
    a:hover {background-color:#eeeecc; color:#0066cc;}
    a:visited {color:#0066cc;}
    .holder {background-color:#f9f9f9; border:1px solid #9a9a9a; font-size:9px; text-align:left; width:550px;}
    .header {font-size:10px; padding:0px; width:550px;}
    .content {font-size:10px; padding:5px; width:550px;}
    .footer {border-top:1px solid #9a9a9a; font-size:9px; margin-top:10px; text-align:center; width:550px;}
    .disclaimer {background-color:#f9f9f9; border:1px solid #cccccc; font-size:10px; margin-top:10px; padding:5px; width:550px;}
    .disclaimer1 {color:#666666; padding:5px;}
    .disclaimer1 a:link {color:#666666;}
    .disclaimer1 a:visited {color:#666666;}
    .disclaimer2 {color:#666666; padding:5px;}
    .copyright {border-bottom:0px solid #9a9a9a; padding:5px;}
    </style>

    </head>

    <body>
    <div class="holder">

    <!-- Header Section -->
    <div class="header">
    <img src="email/header.jpg" alt="logo" />
    </div>


    <!-- Content Section -->
    <div class="content">
    <div>Dear Joe Buccini,</div>
    <div>RageMoto Performance</div>
    <div>$EMAIL_TEXT_ORDER_NUMBER</div>
    <div>$EMAIL_TEXT_INVOICE_URL</div>
    <div>$EMAIL_TEXT_DATE_ORDERED</div>
    <div>$EMAIL_TEXT_STATUS_COMMENTS</div>
    <div>$EMAIL_TEXT_STATUS_UPDATED</div>
    <div>$EMAIL_TEXT_STATUS_LABEL</div>
    <div>$EMAIL_TEXT_STATUS_PLEASE_REPLY</div>
    </div>


    <!-- Footer Section -->
    <div class="footer">
    <div class="copyright">Copyright (c) 2008 <a href="http://www.zen-cart.com" target="_blank">Zen Cart</a>. Powered by <a href="http://www.zen-cart.com" target="_blank">Zen Cart</a></div>
    </div>


    </div><div class="disclaimer"> <div class="disclaimer1">This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to <a href="mailto:[email protected]">[email protected] </a> </div> <div class="disclaimer2">This email is sent in accordance with the US CAN-SPAM Law in effect 01/01/2004. Removal requests can be sent to this address and will be honored and respected.</div></div></body></html>--b1_ddd9e39517797f00fc639a12d9584c42--.Thanks again!Joe

  4. #4
    Join Date
    Feb 2006
    Posts
    130
    Plugin Contributions
    0

    Default Re: Customer Password Reset Email

    I would recommend you download zen cart again and reload the files from a fresh download. I have never seen this problem before (or heard of it). It could only be caused by files that have somehow been mashed up, I would think. What happens when you set your email to be plain text only, does it fix it? I use plain text for forgotten password replies.

  5. #5
    Join Date
    Mar 2007
    Posts
    16
    Plugin Contributions
    0

    Default Re: Customer Password Reset Email

    It works fine text mode. Ill leave it at that for now until I have time to dig deeper.

    Thanks for the responses.

    Joe

  6. #6
    Join Date
    Mar 2007
    Posts
    90
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    0

    Default Re: Customer Password Reset Email

    Quote Originally Posted by Picci View Post
    What happens when you set your email to be plain text only, does it fix it? I use plain text for forgotten password replies.
    I'm having a problem where my password reset emails arrive blank. Ho do you change the format from html to plain text for the password reset?

    Thanks

    Steven

 

 

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