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  1. #1
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    Mar 2011
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    Default No Option to Read Reviews

    v1.51

    My cart does not have the ability to read customer reviews. I am using a custom template. The Read Review button is not appearing. So far I have confirmed that the Read Review Button .gif is present in my custom template files. I have confirmed that Show Products Review Button and Show Product Reviews Count is enabled in the Product Type Info Page Layout Option in the admin area. I don't know what else I should be looking for. Help?

  2. #2
    Join Date
    Aug 2005
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    Default Re: No Option to Read Reviews

    Switch to the classic template and see if you can read them
    If so, then you need to look to your custom template for why they are not displaying
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  3. #3
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    Default Re: No Option to Read Reviews

    Quote Originally Posted by kobra View Post
    Switch to the classic template and see if you can read them
    If so, then you need to look to your custom template for why they are not displaying
    I see a Write a Review box in the left-hand column. If I click on the Reviews [More] link in the Reviews box in the left hand column, it says, "There are currently no product reviews".

    If I go back to my custom template (as a logged in customer) and click on Write a Review I see a button named "Reviews". If I click on that button I get to the reviews page but it says "There are currently no product reviews."

    I know that there is a least one review submitted, which I recently approved. Now what?
    Last edited by powrwrap; 11 Jun 2013 at 04:39 PM.

  4. #4
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    Default Re: No Option to Read Reviews

    I believe that reviews are based upon the product they were submitted for

    Are you on the product page for one that has a review?
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  5. #5
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    Default Re: No Option to Read Reviews

    Quote Originally Posted by kobra View Post
    I believe that reviews are based upon the product they were submitted for

    Are you on the product page for one that has a review?
    Yes, I am.

    [edited to add: Probably relevant piece of information--I have upgraded from v1.38a to 1.51 since I received the review.]

 

 

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