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  1. #1
    Join Date
    May 2011
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    red flag Cant complete account set-up/check out in Google Chrome

    Hi everyone!

    I'm not exactly sure when this happened, but it's now impossible to check-out on chrome (you can do so on firefox though).

    When filling in the address and clicking next, it'll just bring you back to the index. Same when creating an account or trying to log in.
    There is no error message, you just fall in a sort of loop that brings you back to the index.

    I have no idea where to start to look for that particular issue, since it seems to be recent and only on chrome.

    It might be an issue with the installed mods : ceon mapping (seo), column layout grid, FB like button, COWOA, zen lightbox ?

    Any idea would be welcome.

    Thank you!

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: Cant complete account set-up/check out in Google Chrome

    You should be able to turn off the ceon module to see if that's it. Providing a link to the site would help, too. You might find that we can use Chrome with your site just fine.

  3. #3
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    May 2011
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    Default Re: Cant complete account set-up/check out in Google Chrome

    yes, sorry for forgetting the link

    http://www.petitplat.fr/shop

    it didn't work for me and didn't work for a client of mine (who ended up ordering per mail)

  4. #4
    Join Date
    Feb 2005
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    Lansing, Michigan USA
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    Default Re: Cant complete account set-up/check out in Google Chrome

    I don't know at what stage it's failing for you, but I was able to create an account using Chrome.

  5. #5
    Join Date
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    Default Re: Cant complete account set-up/check out in Google Chrome

    ah hm.
    Well I now have a doubt about the account creating.

    But the ordering bit I know for sure doesn't work at least for this particular customer and myself (trying to use bank transfer for me and she paypal).

    I know it sounds a bit nuts, but could you try? If you ever go through I will of course cancel the order.

    ^^'

  6. #6
    Join Date
    Feb 2005
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    Lansing, Michigan USA
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    Default Re: Cant complete account set-up/check out in Google Chrome

    Order number 1042. I didn't send my bank information, but the order completed.

  7. #7
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    Default Re: Cant complete account set-up/check out in Google Chrome

    yes I saw.
    May I ask if you used check-out without an account or if you logged in first?

  8. #8
    Join Date
    May 2011
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    Default Re: Cant complete account set-up/check out in Google Chrome

    I tried again.
    And "check-out without creating account" doesn't work for me
    and also after having logged in I still can't complete an order.

    it's so frustrating, because I have no clue what causes this.

    I'd love to think it's only my computer, but since I had that one customer who could not complete, I'm wondering how and why this is happening.

  9. #9
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: Cant complete account set-up/check out in Google Chrome

    I logged in. I should say that I use all the default Chrome settings, if that matters.

  10. #10
    Join Date
    May 2011
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    Default Re: Cant complete account set-up/check out in Google Chrome

    well thank you very much, I'll try to see with different friends if it's just me or also others.

 

 

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