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  1. #1
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    Default Error when selecting shipping options

    Site is midwestglobalgroup.com, running Zen Cart 1.5.5b (recently upgraded to this which is when my problems began). "Payeezy JS" payment module, php version 5.6. MySQL 5.1.63


    When a customer selects "Next Day Delivery", "Second Day Delivery" or "Three Day Delivery" they get this message:

    Error: Unable to process. Please report this message: Error Code:"401", Messages:"Invalid Tokenize Request. Please check your input."

    I am baffled by this. Today this problem arose. I am not sure as no modifications were made to the site recently.

  2. #2
    Join Date
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    Default Re: Error when selecting shipping options

    Could be a problem with your custom checkout plugin.

    Or with added javascript plugins you've installed.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: Error when selecting shipping options

    Troubleshooted this with First Data technical support, who had me re-input all my credentials. Credentials checked out fine. Now I get Error 400. He recommended reinstalling the Payeezy module.

  4. #4
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    Default Re: Error when selecting shipping options

    I can't replicate such a problem on any of my sites.

    I can only assume it's related to things like:
    - modified checkout code (you're using COWOA or some guest-checkout plugin, which completely changes normal checkout flow)
    - javascript plugins/additions that are interfering with the javascript used by Payeezy JS.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
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    Default Re: Error when selecting shipping options

    Went through various testing with First Data/Payeezy tech support and determined my settings are correct. Reinstalled the payeezy module which did not help. We decided to do a reinstall of Zen Cart and now get this error

    Error 77: error setting certificate verify locations: CAfile: C:\Program Files\PHP\v7.1\extras\ssl\cacert.pem CApath: none

    https://www.midwestglobalgroup.com/d...curltester.php

  6. #6
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    Default Re: Error when selecting shipping options

    We ended up installing a current version of Zen Cart and replacing the template. Site works like a charm now. Thanks for your help Dr. Byte.

  7. #7
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    Default Re: Error when selecting shipping options

    Thanks for posting back!
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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