Urgent problem with Attributes

[simon-m]

Since installing the latest patch - the attributes controller has stopped working. If a customer doesn't select one of the attributes - the system is just continuing to put it in the basket but doesn't allow the customer to go to the checkout. Previously a warning message was displayed and wouldn't allow the customer to add it to the basket until an attribute was selected.

Simon

[simon-m]

If it helps - the customer is using a mac not a pc

Simon

[Ajeh]

The Current version of Zen Cart is v1.3.0.2 ...

Make sure you upgrade to that ... and that you do a comparrison not only to the main files, but also to your template files to see what changes have been added ...

To test ...

Set the Template to Classic ...

Then, rename:

/includes/templates/classic

to read:
/includes/templates/classic_HIDE

Do things work correctly now?

[simon-m]

Thank

we are using version v1.3.0.2

did comparrison

and did

"To test ...

Set the Template to Classic ...

Then, rename:

/includes/templates/classic

to read:
/includes/templates/classic_HIDE(1)

Do things work correctly now?" NO

NOW CAN'T GET THE CUSTOM TEMPLATE BACK????
HAVE HADE TO RENAME CUSTOM TO classic_HIDE AND RENAME classic_HIDE(1) TO classic_HID.

ALL THAT DID IS SWITCH OFF ALL MY SIDEBOXES AND SET THEM TO LEFT

NOW HAVE TO REST ALL AGAIN????

THANKS

SIMON

[Ajeh]

Rename:

/includes/templates/classic_HIDE

back to the original name:

/includes/templates/classic

Do you have an URL to a Product with an Attribute that you say is not working correctly?

[simon-m]

Product URL:

http://www.kitchenjunction.co.uk/ind...oducts_id=6112

as this is alive shop we have hade to beuseing are custom temp which we havw hade to name
/includes/templates/classic_HIDE

we have got a classic but when we used it it swich of the sideboxs

simon

[Ajeh]

Sorry you totally misunderstood what I meant ...

The idea was to set the Template to Classic then to hide the template directory so it would switch to the default ...

Now you have a new template called classic_HIDE which is the same as Classic ...

Rename
/includes/templates/classic_HIDE

back to:
/includes/templates/classic

Backup your database for safety ...

Then, go to the Admin ... Tools ... Install SQL Patches ... and type in:

delete from layout_boxes where layout_template = 'classic_HIDE'; 

This will clean the layout_boxes table ...

Next, go to the Attributes Controller ...

Find the Product products_id 6112
Blanco ALA301 Delta Silgranit Sinkpack + BM 6000 Tap.

Go to the Attribute for:
Blanco Silgranite Colours
Alumetallic

And click on Edit ...

Find the orange colored box for:
Default Attribute to be Marked Selected:

And click the Radiobutton for: YES

And click insert ...

Go to your shop:
http://www.kitchenjunction.co.uk/ind...oducts_id=6112

See how this product now has the Radio Button pre-selected for: Alumetallic

Notice when you just hit Add to Cart it automatically adds this to the cart with: Alumetallic selected as the choice ...

You cannot add this Product any more without "something" selected because it has a default setup ...

All of your Products should have a default setup on your attributes ...

[simon-m]

Ok

We will give it a try tonight UK time 11pm.
and get back to you then.


simon