Admin log in (and storefront) in constant loop

[ablgoose]

Have trawlled the forums for an answer but no joy

my admin log in page wont let me log in
i type my correct user name and password and it just represents the log in page, with no error message..... i have tried deleting and re-installing the whole zencart thing but no joy. I have cleared my cache and cookies and restarted but all the thing does is present the log in page again. im on a linux hosting.

if i type the wrong user name it pops the right error, if i type the wrong password it pops the right error. If i ask for the password to be re-set it does it but i still can log in.

any ideas anyone? its driving me nuts!

thanks

andy

[Ajeh]

Could you post, from the server, without your username and password, the file:
/admin/includes/configure.php

Are you able to login to the Catalog?

If so, could you post, from the server, without the username and password, the file:
/includes/configure.php

[ablgoose]

Hi

Thanks for your reply. I am not sure what you mean by can i log into the catalog, do you mean as a shopper? Sorry to sound thick!

here is a copy of the two files you mention anyway (in one file)

many thanks again for any help.

Andy

[ablgoose]

Hi - a quick update..

No i cannot log in as a customer. It let me create the customer but i cant then log in as that customer later.

thanks

andy

[DrByte]

It means you have a problem with PHP sessions not working.
What version of PHP?
What version of Zen Cart?
Who's your host?
When did it last work properly?
Is your /cache folder writable?
Posted via Mobile Device

[ablgoose]

Hiya info below

my hosts are looking at it but have now ***** up my live actinic installation and left it over nite... sooooper!!! they may not be my hosts much longer!

[QUOTE=DrByte;605549]It means you have a problem with PHP sessions not working.
What version of PHP? 4.3.2
What version of Zen Cart? 1.3.8
Who's your host? netsecrets.co.uk
When did it last work properly? on this installtion, never
Is your /cache folder writable? yes

is there anything i can say to these people to get them looking in the right place as they seem beyond hopeless!

thanks
andy

[DrByte]

Is this a new install of Zen Cart or an upgrade? From which version?

When you did your install of Zen Cart, did you use the Zen Cart installer? Or some other method?
If you used the Zen Cart installer (zc_install folder), it would have done some System Inspection work and showed you the status of several factors, including PHP sessions issues. Were there any red warning symbols on any of the entries?

Given that PHP 4 is essentially obsolete and in a couple months will no longer be supported by the people who wrote it, maybe it's worth asking your host to put you on a server running PHP 5?

Have you installed any mods? Which ones?

Have you created/added a .htaccess file to your Zen Cart folder? If so, what and why? What happens if you rename it to htaccess_OFF temporarily?

[chopbox]

I am having the same problem. In my case, it was working yesterday (on a different install), but I didn't install the demo data on my first install, so I deleted my database (nothing in it anyway) and reinstalled. After my re-install, I clicked to go to Admin and encountered this problem. (At first, I thought I had the wrong username or password, but when I changed these, I got the correct error message.) So on this installation, this problem popped up on my first attempt to log in as admin.

I'm wondering if it's because I clicked on secure connection for admin in setup. (I don't think I did when I installed the first time a couple days ago.)

PHP version: 5.2.6
ZenCart version: 1.3.8
host: pair.com
Is your /cache folder writable? yes

[chopbox]

including the two config files and answering questions I didn't see before:

I used zc_install; no concerns noted with php sessions.

I've installed no mods.

I've installed no .htaccess file and there is none in the store's root directory. I notice there are a few of these around: in the includes directory, cache directory, download directory, etc., but I didn't (intentionally) put them there. Do you want me to rename these?

[DrByte]

If you choose not to use SSL, does the problem continue?

I've installed no .htaccess file and there is none in the store's root directory. I notice there are a few of these around: in the includes directory, cache directory, download directory, etc., but I didn't (intentionally) put them there. Do you want me to rename these?

No