how do I refund an Authorize.net purchase?

[TonyV]

Is there a place in zencart that you can refund an order that someone placed using authorize.net ? thanks for any help
Tony V

[DrByte]

Yup ... right in the admin when looking at the order's details. Available in v1.3.8 and newer.
But, in 1.3.8, you'll have to enable it by making a small code edit: http://www.zen-cart.com/forum/showpo...4&postcount=16

[zagnut]

Yup ... right in the admin when looking at the order's details. Available in v1.3.8 and newer.
But, in 1.3.8, you'll have to enable it by making a small code edit: http://www.zen-cart.com/forum/showpo...4&postcount=16

ok, i have the same question.
i have a client that wants to do partial refunds on several orders that have already occurred.
so i make the code edit. does that affect prior transactions or only transactions that occurred after the edit?
in order for authorize net to make the partial refund do i need to do something on their end as well as on zc? thanks.

[DrByte]

If you are using v1.3.8, just make the code edit so the refund option becomes available.
Remember, offering refunds only works as long as the transaction is still in a refundable state -- contact your merchant gateway provider for details on how long a transaction is refundable.

[zagnut]

much grass.
will kick in some additional funds to the dev retirement account

[zagnut]

If you are using v1.3.8, just make the code edit so the refund option becomes available.
Remember, offering refunds only works as long as the transaction is still in a refundable state -- contact your merchant gateway provider for details on how long a transaction is refundable.

ok, so the client has been trying to do the partial refunds in zen as described, but they are not showing up in authorizenet even after waiting hours. she is wondering whether to just do them at the authorizenet interface, but i would think that consistency issues would arise.

they are not past the 30 days window since she can do them in the auth.net site.

any suggestions wisdom is much appreciated.

[zagnut]

ok, so the client has been trying to do the partial refunds in zen as described, but they are not showing up in authorizenet even after waiting hours. she is wondering whether to just do them at the authorizenet interface, but i would think that consistency issues would arise.

I'll try this again.
I'm wondering if this order update communicates to authorizenet.
at this point it seems not.
if i need to tell the client to use authorizenet for the partial refund, then how best to handle the reconcilling with zen cart?
use the aim refund solution from this thread.

Please, anyone related experience and can provide an answer or suggestion it would certain help the lack of any documentation regarding this area.

thanks.

[DrByte]

Using the "refund" option from within your Zen Cart admin area should send a command to authorize.net to issue the refund.
You should see that refund showing up on your Authorize.net account/console.
Nothing happens on the Zen Cart side except storing a comment in the order history about the refund. If you wish to mark the order as refunded or cancelled, you'll have to do that manually in Zen Cart anyway. So, you could always do your refund in the Authorize.net console and just add a comment in your Zen Cart order status history stating that you issued a refund. It's the same effect either way.

The code required the renaming of that particular function because it had not been fully tested before release. Thus, I'm not surprised that maybe it doesn't work for your particular use. However, many others have reported success using it.

[donplay]

Hi DrByte,

I tried adding Refund functionality to my 1.3.8 Zencart site that uses Authorizenet AIM as well. I made the modification to the file you mentioned (includes/modules/payment/authorizenet_aim.php) but don't see any differences on the orders page (admin/orders.php).

I do have SuperOrders installed but never use it. Maybe I need to make some additional modifications for this to work?

thanks,
Don

[donplay]

Hi DrByte,

Happy holidays. I made the code change but the button does not appear. Any other ideas of places to look/changes to make?

thanks,
Don