If your host is hijacking the contact form to prevent spamming, there's no need. Zen Cart 1.3.9 will prevent someone from throttling the contact form. Renegotiate their policy with them.
If they are doing it for any other reason -- leave. It really concerns me when a host says you've got to use a file. If they are trying to use a band-aid here, what else could be sloppily run?
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