Server Error 500 - Need Advice/Help

[mrssocolov]

Hello

Trying to get my new site up and running. Having problems all over the place - but I keep figuring them out and fixing them. But this problem has me scratching my head. Soooo...I need help - please.

Ok - I just got my SSL certificate loaded and changed the config files to true - I think it is up and running ok.

Now - I have a "test" item posted and I am using that to test the ordering system. I put in an order - the order ran through fine and recorded fine. The item is a downloadable file. So, when I go to download the file I get a error message

Server error!
The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there was an error in a CGI script. 

If you think this is a server error, please contact the webmaster. 

Error 500
www.marlodee.com
Fri Dec 3 01:02:59 2010
Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.7e mod_auth_pgsql/2.0.3

I thought - ok - maybe it the server is overloaded? So, I waited and tried again to download the item. But I noticed something strange in the address line above -

http://www.marlodee.com/pub/.mjxqsug...elWingsDS1.zip

1st - isn't it supposed to be https:// and then the address/file name?

2nd - what in the world is the .mjxqsugprscgyfhctms? It keeps changing each time I try to download the file.

Lastly - anyone encounter this problem and know how to either fix this or what is going on?

** If you are wanting to "test" the system yourself - I don't have it set up as such and so you will be charged the $.50 plus I have a low order fee activated. So, please let me know if you want to "test" this yourself before you do it so I can refund your monies.

Thank you - Marlo

[kobra]

You are accessing as www

Your Certificate is issued to marlodee. com or the non www variant

Change your configure.php files to not be www or have the certificate reissued to the www variant

[mrssocolov]

oh - I will try that now - thanks. Do I do that for the admin config too?

[mrssocolov]

Hello - thank you for helping me remove the certificate error - glad to see that gone. Now - I am still having troubles getting the item to download? I still get the server error message.

Should I contact the hosting company about this - or - is this something I can fix on my own?

[kobra]

Check folder permissions on the pub/ folder

And
https://www.zen-cart.com/tutorials/index.php?article=63

[mrssocolov]

Ok - I found from another posting in the forum - that to change my downloads from redirect to streaming - I did that and it fixed the problem - ugh. I should have thought of that before. You know when you starting fixing this and that - you start to forget how to fix things. Especially when you don't set up sites on a daily basis. So.....if you are having troubles like I posted - try changing your downloads option.

In your Admin under the Configuration click on the Attribute Settings - Change your download by redirect to false and then change the download to streaming to true. This might fix your problem

Thanks Kobra for your help!

[mrssocolov]

Sorry - here is a link to the posting that helped me - http://www.zen-cart.com/forum/showthread.php?t=55658