Troubleshoot - Administration

• Troubleshooting
• Common error messages
• Installation | Customisation | Administration

Login issues

Forgotten admin username or password

The login page just keep reloading when entering the correct login information:

• Check cache directory
• PHP setting: session.referer_check

The page never loads, or you receive a browser error about redirection:

• Trailing slash after domain in configure.php

SQL Patch issues

The Install SQL Patches tool in the Admin complains about an SQL file you're trying to load

• Magic_quotes_gpc
• Patch tool syntax
• Other issues

Tips and Tricks

Can not paste text in HTMLAREA in Firefox or Mozilla?

Two options:

1. Use Shift Insert, or
2. Edit the file C:\Documents and Settings\username\Application Data\Mozilla\Profiles\default\something.slt\prefs.js

adding:

user_pref("capability.policy.policynames", "allowclipboard");

user_pref("capability.policy.allowclipboard.sites", "http://www.mozilla.org");

user_pref("capability.policy.allowclipboard.Clipboard.cutcopy", "allAccess");

user_pref("capability.policy.allowclipboard.Clipboard.paste", "allAccess");

Note: This may have security issues, but does work.