Authorize.net AIM error - supplied currency code is either invalid
I have set up the Authorize.net AIM error and get the following error when I try to check out.
The supplied currency code is either invalid - Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.
From the research I have done the AIM module doesn't even send the currency code so I'm not sure why I get the error.
I have my currency set for dollars - USD as the default. I have not changed anything here.
Re: Authorize.net AIM error
1. What version of Zen Cart are you using?
2. On your Checkout-Confirmation page, please click View Source, and paste the raw HTML here.
Re: Authorize.net AIM error
I'm using version 1.3.7
Code:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en">
<head>
<title>Step 2 of 3 - Payment Information : Way Creations, Unique gifts and jewelry for the military and public services</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<meta name="keywords" content="" />
<meta name="description" content="" />
<meta http-equiv="imagetoolbar" content="no" />
<meta name="author" content="The Zen Cart™ Team and others" />
<meta name="generator" content="shopping cart program by Zen Cart™, http://www.zen-cart.com eCommerce" />
<meta name="robots" content="noindex, nofollow" />
<base href="https://www.waycreations.com/" />
<link rel="stylesheet" type="text/css" href="includes/templates/classic/css/stylesheet.css" />
<link rel="stylesheet" type="text/css" href="includes/templates/classic/css/stylesheet_css_buttons.css" />
<link rel="stylesheet" type="text/css" media="print" href="includes/templates/classic/css/print_stylesheet.css" />
<script language="javascript" type="text/javascript"><!--
var selected;
var submitter = null;
function popupWindow(url) {
window.open(url,'popupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes,copyhistory=no,width=450,height=320,screenX=150,screenY=150,top=150,left=150')
}
function couponpopupWindow(url) {
window.open(url,'couponpopupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes,copyhistory=no,width=450,height=320,screenX=150,screenY=150,top=150,left=150')
}
function submitFunction($gv,$total) {
if ($gv >=$total) {
submitter = 1;
}
}
function methodSelect(theMethod) {
if (document.getElementById(theMethod)) {
document.getElementById(theMethod).checked = 'checked';
}
}
//--></script>
</head>
<body id="checkoutpaymentBody">
<div id="mainWrapper">
<!--bof-header logo and navigation display-->
<div id="headerWrapper">
<!--bof-navigation display-->
<div id="navMainWrapper">
<div id="navMain">
<ul class="back">
<li><a href="<A href="http://www.waycreations.com/">Home</a></li">http://www.waycreations.com/">Home</a></li>
<li><a href="<A href="https://www.waycreations.com/index.php?main_page=logoff&zenid=ec8456dcc53458db5dd375905db4de9c">Log">https://www.waycreations.com/index.php?main_page=logoff&zenid=ec8456dcc53458db5dd375905db4de9c">Log Out</a></li>
<li><a href="<A href="https://www.waycreations.com/index.php?main_page=account&zenid=ec8456dcc53458db5dd375905db4de9c">My">https://www.waycreations.com/index.php?main_page=account&zenid=ec8456dcc53458db5dd375905db4de9c">My Account</a></li>
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=shopping_cart&zenid=ec8456dcc53458db5dd375905db4de9c">Shopping">http://www.waycreations.com/index.php?main_page=shopping_cart&zenid=ec8456dcc53458db5dd375905db4de9c">Shopping Cart</a></li>
<li><a href="<A href="https://www.waycreations.com/index.php?main_page=checkout_shipping&zenid=ec8456dcc53458db5dd375905db4de9c">Checkout</a></li">https://www.waycreations.com/index.php?main_page=checkout_shipping&zenid=ec8456dcc53458db5dd375905db4de9c">Checkout</a></li>
</ul>
</div>
<div id="navMainSearch"><form name="quick_find_header" action="http://www.waycreations.com/index.ph..._search_result" method="get"><input type="hidden" name="zenid" value="ec8456dcc53458db5dd375905db4de9c" /><input type="hidden" name="main_page" value="advanced_search_result" /><input type="hidden" name="search_in_description" value="1" /><input type="hidden" name="zenid" value="ec8456dcc53458db5dd375905db4de9c" /><input type="text" name="keyword" size="6" maxlength="30" style="width: 100px" value="Enter search keywords here" onfocus="if (this.value == 'Enter search keywords here') this.value = '';" onblur="if (this.value == '') this.value = 'Enter search keywords here';" /> <input type="submit" value="Search" style="width: 45px" /></form></div>
<br class="clearBoth" />
</div>
<!--eof-navigation display-->
<!--bof-branding display-->
<div id="logoWrapper">
<div id="logo"><a href="<A href="http://www.waycreations.com/"><img">http://www.waycreations.com/"><img src="includes/templates/classic/images/logo.gif" alt="Way Creations [home link]" title=" Way Creations [home link] " width="192" height="64" /></a></div>
</div>
<br class="clearBoth" />
<!--eof-branding display-->
<!--eof-header logo and navigation display-->
<!--bof-optional categories tabs navigation display-->
<!--eof-optional categories tabs navigation display-->
<!--bof-header ezpage links-->
<!--eof-header ezpage links-->
</div>
<table width="100%" border="0" cellspacing="0" cellpadding="0" id="contentMainWrapper">
<tr>
<td id="navColumnOne" class="columnLeft" style="width: 150px">
<div id="navColumnOneWrapper" style="width: 150px"><!--// bof: categories //-->
<div class="leftBoxContainer" id="categories" style="width: 150px">
<h3 class="leftBoxHeading" id="categoriesHeading">Categories</h3>
<div id="categoriesContent" class="sideBoxContent">
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=2&zenid=ec8456dcc53458db5dd375905db4de9c">Charms</a> (3)<br">http://www.waycreations.com/index.php?main_page=index&cPath=2&zenid=ec8456dcc53458db5dd375905db4de9c">Charms</a> (3)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=5&zenid=ec8456dcc53458db5dd375905db4de9c">Jewelry">http://www.waycreations.com/index.php?main_page=index&cPath=5&zenid=ec8456dcc53458db5dd375905db4de9c">Jewelry Boxes</a> (1)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=4&zenid=ec8456dcc53458db5dd375905db4de9c">Lapel">http://www.waycreations.com/index.php?main_page=index&cPath=4&zenid=ec8456dcc53458db5dd375905db4de9c">Lapel Pins</a> (1)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=1&zenid=ec8456dcc53458db5dd375905db4de9c">Necklaces</a> (10)<br">http://www.waycreations.com/index.php?main_page=index&cPath=1&zenid=ec8456dcc53458db5dd375905db4de9c">Necklaces</a> (10)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=3&zenid=ec8456dcc53458db5dd375905db4de9c">Plaques</a> (11)<br">http://www.waycreations.com/index.php?main_page=index&cPath=3&zenid=ec8456dcc53458db5dd375905db4de9c">Plaques</a> (11)<br />
<hr id="catBoxDivider" />
<a class="category-links" href="<A href="http://www.waycreations.com/index.php?main_page=products_new&zenid=ec8456dcc53458db5dd375905db4de9c">New">http://www.waycreations.com/index.php?main_page=products_new&zenid=ec8456dcc53458db5dd375905db4de9c">New Products ...</a><br />
<a class="category-links" href="<A href="http://www.waycreations.com/index.php?main_page=featured_products&zenid=ec8456dcc53458db5dd375905db4de9c">Featured">http://www.waycreations.com/index.php?main_page=featured_products&zenid=ec8456dcc53458db5dd375905db4de9c">Featured Products ...</a><br />
<a class="category-links" href="<A href="http://www.waycreations.com/index.php?main_page=products_all&zenid=ec8456dcc53458db5dd375905db4de9c">All">http://www.waycreations.com/index.php?main_page=products_all&zenid=ec8456dcc53458db5dd375905db4de9c">All Products ...</a>
</div></div>
<!--// eof: categories //-->
<!--// bof: ezpages //-->
<div class="leftBoxContainer" id="ezpages" style="width: 150px">
<h3 class="leftBoxHeading" id="ezpagesHeading">Important Links</h3>
<div id="ezpagesContent" class="sideBoxContent">
<ul style="margin: 0; padding: 0; list-style-type: none;">
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=page&id=1&chapter=0&zenid=ec8456dcc53458db5dd375905db4de9c">About">http://www.waycreations.com/index.php?main_page=page&id=1&chapter=0&zenid=ec8456dcc53458db5dd375905db4de9c">About Us</a></li>
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=contact_us&zenid=ec8456dcc53458db5dd375905db4de9c">Contact">http://www.waycreations.com/index.php?main_page=contact_us&zenid=ec8456dcc53458db5dd375905db4de9c">Contact Us</a></li>
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=page&id=3&chapter=0&zenid=ec8456dcc53458db5dd375905db4de9c">Policies</a></li">http://www.waycreations.com/index.php?main_page=page&id=3&chapter=0&zenid=ec8456dcc53458db5dd375905db4de9c">Policies</a></li>
<li><a href="<A href="https://www.waycreations.com/vendors/index.php?main_page=login">Vendor">https://www.waycreations.com/vendors/index.php?main_page=login">Vendor Login</a></li>
</ul>
</div></div>
<!--// eof: ezpages //-->
<!--// bof: whatsnew //-->
<div class="leftBoxContainer" id="whatsnew" style="width: 150px">
<h3 class="leftBoxHeading" id="whatsnewHeading"><a href="<A href="http://www.waycreations.com/index.php?main_page=products_new&zenid=ec8456dcc53458db5dd375905db4de9c">New">http://www.waycreations.com/index.php?main_page=products_new&zenid=ec8456dcc53458db5dd375905db4de9c">New Products [more]</a></h3>
<div id="whatsnewContent" class="sideBoxContent centeredContent"><a href="<A href="http://www.waycreations.com/index.php?main_page=product_info&products_id=2&zenid=ec8456dcc53458db5dd375905db4de9c"><img">http://www.waycreations.com/index.php?main_page=product_info&products_id=2&zenid=ec8456dcc53458db5dd375905db4de9c"><img src="images/products/marine_mom.jpg" alt="Marine Mom Plaque" title=" Marine Mom Plaque " width="120" height="120" /><br />Marine Mom Plaque</a><br />$21.99</div></div>
<!--// eof: whatsnew //-->
</div></td>
<td valign="top">
<!-- bof breadcrumb -->
<!-- eof breadcrumb -->
<!-- bof upload alerts -->
<!-- eof upload alerts -->
<script language="javascript" type="text/javascript"><!--
function check_form() {
var error = 0;
var error_message = "Errors have occurred during the processing of your form.\n\nPlease make the following corrections:\n\n";
var payment_value = null;
if (document.checkout_payment.payment) {
if (document.checkout_payment.payment.length) {
for (var i=0; i<document.checkout_payment.payment.length; i++) {
if (document.checkout_payment.payment[i].checked) {
payment_value = document.checkout_payment.payment[i].value;
}
}
} else if (document.checkout_payment.payment.checked) {
payment_value = document.checkout_payment.payment.value;
} else if (document.checkout_payment.payment.value) {
payment_value = document.checkout_payment.payment.value;
}
}
if (payment_value == "authorizenet_aim") {
var cc_owner = document.checkout_payment.authorizenet_aim_cc_owner.value;
var cc_number = document.checkout_payment.authorizenet_aim_cc_number.value;
var cc_cvv = document.checkout_payment.authorizenet_aim_cc_cvv.value;
if (cc_owner == "" || cc_owner.length < 3) {
error_message = error_message + "* The owner's name of the credit card must be at least 3 characters.\n";
error = 1;
}
if (cc_number == "" || cc_number.length < 10) {
error_message = error_message + "* The credit card number must be at least 10 characters.\n";
error = 1;
}
if (cc_cvv == "" || cc_cvv.length < "3" || cc_cvv.length > "4") {
error_message = error_message + "* The 3 or 4 digit CVV number must be entered from the back of the credit card.\n";
error = 1;
}
}
if (payment_value == null && submitter != 1) {
error_message = error_message + "* Please select a payment method for your order.";
error = 1;
}
if (error == 1 && submitter != 1) {
alert(error_message);
return false;
} else {
return true;
}
}
//--></script>
<div class="centerColumn" id="checkoutPayment">
<form name="checkout_payment" action="https://www.waycreations.com/index.p...d375905db4de9c" method="post" onsubmit="return check_form();"><input type="hidden" name="zenid" value="ec8456dcc53458db5dd375905db4de9c" />
<h1 id="checkoutPaymentHeading">Step 2 of 3 - Payment Information</h1>
<div class="messageStackError larger"><img src="includes/templates/template_default/images/icons/error.gif" alt="Error" title=" Error " width="20" height="20" /> The supplied currency code is either invalid - Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.</div>
<h2 id="checkoutPaymentHeadingAddress">Billing Address:</h2>
<div id="checkoutBillto" class="floatingBox back">
<div class="buttonRow forward"><a href="<A href="https://www.waycreations.com/index.php?main_page=checkout_payment_address&zenid=ec8456dcc53458db5dd375905db4de9c"><img">https://www.waycreations.com/index.php?main_page=checkout_payment_address&zenid=ec8456dcc53458db5dd375905db4de9c"><img src="includes/templates/template_default/buttons/english/button_change_address.gif" alt="Change Address" title=" Change Address " width="60" height="24" /></a></div>
<address>Pinix<br /> Karen Thom<br /> 10804 Caraway Circle<br /> Manassas, VA 20109<br /> United States</address>
</div>
<div class="floatingBox important forward">Your billing address is shown to the left. The billing address should match the address on your credit card statement. You can change the billing address by clicking the <em>Change Address</em> button.</div>
<br class="clearBoth" />
<fieldset id="checkoutOrderTotals"><input type="hidden" name="zenid" value="ec8456dcc53458db5dd375905db4de9c" />
<legend id="checkoutPaymentHeadingTotal">Your Total</legend>
<div id="otsubtotal">
<div class="totalBox larger forward">$0.01</div>
<div class="lineTitle larger forward">Sub-Total:</div>
</div>
<br class="clearBoth" />
<div id="otshipping">
<div class="totalBox larger forward">$0.01</div>
<div class="lineTitle larger forward">Flat Rate (Best Way):</div>
</div>
<br class="clearBoth" />
<div id="ottotal">
<div class="totalBox larger forward">$0.02</div>
<div class="lineTitle larger forward">Total:</div>
</div>
<br class="clearBoth" />
</fieldset>
<fieldset><input type="hidden" name="zenid" value="ec8456dcc53458db5dd375905db4de9c" />
<legend>Payment Method</legend>
<input type="hidden" name="payment" value="authorizenet_aim" /><label for="pmt-authorizenet_aim" class="radioButtonLabel">Credit Card</label>
<br class="clearBoth" />
<div class="ccinfo">
<label for="authorizenet_aim-cc-owner" class="inputLabelPayment">Credit Card Owner:</label><input type="text" name="authorizenet_aim_cc_owner" value="Karen Thom" id="authorizenet_aim-cc-owner" onfocus="methodSelect('pmt-authorizenet_aim')" /><br class="clearBoth" />
<label for="authorizenet_aim-cc-number" class="inputLabelPayment">Credit Card Number:</label><input type="text" name="authorizenet_aim_cc_number" id="authorizenet_aim-cc-number" onfocus="methodSelect('pmt-authorizenet_aim')" /><br class="clearBoth" />
<label for="authorizenet_aim-cc-expires-month" class="inputLabelPayment">Credit Card Expiry Date:</label><select name="authorizenet_aim_cc_expires_month" id="authorizenet_aim-cc-expires-month" onfocus="methodSelect('pmt-authorizenet_aim')">
<option value="01">January</option>
<option value="02">February</option>
<option value="03">March</option>
<option value="04">April</option>
<option value="05">May</option>
<option value="06">June</option>
<option value="07">July</option>
<option value="08">August</option>
<option value="09">September</option>
<option value="10">October</option>
<option value="11">November</option>
<option value="12">December</option>
</select>
<select name="authorizenet_aim_cc_expires_year" id="authorizenet_aim-cc-expires-year" onfocus="methodSelect('pmt-authorizenet_aim')">
<option value="07">2007</option>
<option value="08">2008</option>
<option value="09">2009</option>
<option value="10">2010</option>
<option value="11">2011</option>
<option value="12">2012</option>
<option value="13">2013</option>
<option value="14">2014</option>
<option value="15">2015</option>
<option value="16">2016</option>
</select>
<br class="clearBoth" />
<label for="authorizenet_aim-cc-cvv" class="inputLabelPayment">CVV Number:</label><input type="text" name="authorizenet_aim_cc_cvv" size="4", maxlength="4" id="authorizenet_aim-cc-cvv" onfocus="methodSelect('pmt-authorizenet_aim')" /> <a href="javascript:popupWindow('http://www.waycreations.com/index.php?main_page=popup_cvv_help&zenid=ec8456dcc53458db5dd375905db4de9c')">What's this?</a><br class="clearBoth" />
</div>
<br class="clearBoth" />
<br class="clearBoth" />
</fieldset>
<fieldset><input type="hidden" name="zenid" value="ec8456dcc53458db5dd375905db4de9c" />
<legend>Special Instructions or Order Comments</legend>
<textarea name="comments" cols="45" rows="3"></textarea></fieldset>
<div class="buttonRow forward"><input type="image" src="includes/templates/template_default/buttons/english/button_continue_checkout.gif" alt="Continue" title=" Continue " onclick="submitFunction(0.00,0.02)" /></div>
<div class="buttonRow back"><strong>Continue to Step 3</strong><br />- to confirm your order.</div>
</form>
</div>
</td>
<td id="navColumnTwo" class="columnRight" style="width: 0px">
<div id="navColumnTwoWrapper" style="width: 0px"></div></td>
</tr>
</table>
<br>
<!--bof-navigation display -->
<div id="navSuppWrapper">
<div id="navSupp">
<ul>
<li><a href="<A href="http://www.waycreations.com/">Home</a></li">http://www.waycreations.com/">Home</a></li>
<li> ::
<a href="<A href="http://www.waycreations.com/index.php?main_page=advanced_search&zenid=ec8456dcc53458db5dd375905db4de9c">Advanced">http://www.waycreations.com/index.php?main_page=advanced_search&zenid=ec8456dcc53458db5dd375905db4de9c">Advanced Search</a>
::
<a href="<A href="http://www.waycreations.com/index.php?main_page=page&id=3&chapter=0&zenid=ec8456dcc53458db5dd375905db4de9c">Policies</a">http://www.waycreations.com/index.php?main_page=page&id=3&chapter=0&zenid=ec8456dcc53458db5dd375905db4de9c">Policies</a>
::
<a href="<A href="http://www.waycreations.com/index.php?main_page=contact_us&zenid=ec8456dcc53458db5dd375905db4de9c">Contact">http://www.waycreations.com/index.php?main_page=contact_us&zenid=ec8456dcc53458db5dd375905db4de9c">Contact Us</a>
::
<a href="<A href="http://www.waycreations.com/index.php?main_page=site_map&zenid=ec8456dcc53458db5dd375905db4de9c">Site">http://www.waycreations.com/index.php?main_page=site_map&zenid=ec8456dcc53458db5dd375905db4de9c">Site Map</a>
::
<a href="<A href="https://www.waycreations.com/vendors/index.php?main_page=login">Vendor">https://www.waycreations.com/vendors/index.php?main_page=login">Vendor Login</a>
</li>
</ul>
</div>
</div>
<!--eof-navigation display -->
<!--bof-ip address display -->
<!--eof-ip address display -->
<!--bof-banner #5 display -->
<!--eof-banner #5 display -->
</div>
<!--bof- parse time display -->
<!--eof- parse time display -->
<!--bof- banner #6 display -->
<!--eof- banner #6 display -->
<!--bof- site copyright display -->
<br><div id="siteinfoLegal" class="legalCopyright">© 2007 - Way Creations. All rights reserved.<br>Designed and hosted by <a href="http://www.pinix.com" target="_blank"><strong><font color="#666666"><u>Pinix Design Studio</u></font></strong></a>.</div>
<!--eof- site copyright display -->
</body></html>
Re: Authorize.net AIM error
This may help also - I turned on the debug data for the module and this is what I received. I have removed my contact info from it but that was in there correctly and all valid information.
Code:
[FONT=Consolas]Apr-03-2007 02:32:57[/FONT]
[FONT=Consolas]=================================[/FONT]
[FONT=Consolas]Response Code: Array[/FONT]
[FONT=Consolas]([/FONT]
[FONT=Consolas] [0] => 3[/FONT]
[FONT=Consolas])[/FONT]
[FONT=Consolas] Array[/FONT]
[FONT=Consolas]([/FONT]
[FONT=Consolas] [0] => The supplied currency code is either invalid[/FONT]
[FONT=Consolas])[/FONT]
[FONT=Consolas]Sending to Authorizenet: Array[/FONT]
[FONT=Consolas]([/FONT]
[FONT=Consolas] [x_login] => *******[/FONT]
[FONT=Consolas] [x_tran_key] => *******[/FONT]
[FONT=Consolas] [x_relay_response] => FALSE[/FONT]
[FONT=Consolas] [x_delim_data] => TRUE[/FONT]
[FONT=Consolas] [x_version] => 3.1[/FONT]
[FONT=Consolas] [x_type] => AUTH_ONLY[/FONT]
[FONT=Consolas] [x_method] => CC[/FONT]
[FONT=Consolas] [x_amount] => 0.02[/FONT]
[FONT=Consolas] [x_card_num] => *******0712[/FONT]
[FONT=Consolas] [x_exp_date] => 0609[/FONT]
[FONT=Consolas] [x_card_code] => *******[/FONT]
[FONT=Consolas] [x_email_customer] => FALSE[/FONT]
[FONT=Consolas] [x_email_merchant] => FALSE[/FONT]
[FONT=Consolas] [x_cust_id] => 1[/FONT]
[FONT=Consolas] [x_invoice_num] => 1[/FONT]
[FONT=Consolas] [x_first_name] => first name[/FONT]
[FONT=Consolas] [x_last_name] => last name[/FONT]
[FONT=Consolas] [x_company] => company[/FONT]
[FONT=Consolas] [x_address] => my address[/FONT]
[FONT=Consolas] [x_city] => my city[/FONT]
[FONT=Consolas] [x_state] => my state[/FONT]
[FONT=Consolas] [x_zip] => my zip[/FONT]
[FONT=Consolas] [x_country] => United States[/FONT]
[FONT=Consolas] [x_phone] => my phone[/FONT]
[FONT=Consolas] [x_email] =>[/FONT] my email
[FONT=Consolas] [x_ship_to_first_name] => first name[/FONT]
[FONT=Consolas] [x_ship_to_last_name] => last name[/FONT]
[FONT=Consolas] [x_ship_to_address] => my address[/FONT]
[FONT=Consolas] [x_ship_to_city] => my city[/FONT]
[FONT=Consolas] [x_ship_to_state] => my state[/FONT]
[FONT=Consolas] [x_ship_to_zip] => my zip[/FONT]
[FONT=Consolas] [x_ship_to_country] => United States[/FONT]
[FONT=Consolas] [x_description] => Test CC(qty: 1)[/FONT]
[FONT=Consolas] [Date] => April 3, 2007, 2:32 pm[/FONT]
[FONT=Consolas] [IP] => 68.48.241.150[/FONT]
[FONT=Consolas] [Session] => 1009f860f32f0ec0de22b01889c79556[/FONT]
[FONT=Consolas] [url] => [/FONT][FONT=Consolas]https://secure.authorize.net/gateway/transact.dll[/FONT]
[FONT=Consolas])[/FONT]
[FONT=Consolas]Result: Array[/FONT]
[FONT=Consolas]([/FONT]
[FONT=Consolas] [0] => 3[/FONT]
[FONT=Consolas] [1] => 1[/FONT]
[FONT=Consolas] [2] => 39[/FONT]
[FONT=Consolas] [3] => The supplied currency code is either invalid[/FONT]
[FONT=Consolas] [4] => not supported[/FONT]
[FONT=Consolas] [5] => not allowed for this merchant or doesn't have an exchange rate.[/FONT]
[FONT=Consolas] [6] =>[/FONT]
[FONT=Consolas] [7] => P[/FONT]
[FONT=Consolas] [8] => 0[/FONT]
[FONT=Consolas] [9] => 1[/FONT]
[FONT=Consolas] [10] => Test CC(qty: 1)[/FONT]
[FONT=Consolas] [11] => 0.02[/FONT]
[FONT=Consolas] [12] => CC[/FONT]
[FONT=Consolas] [13] => auth_only[/FONT]
[FONT=Consolas] [14] => 1[/FONT]
[FONT=Consolas] [15] => first name[/FONT]
[FONT=Consolas] [16] => last name[/FONT]
[FONT=Consolas] [17] => my company[/FONT]
[FONT=Consolas] [18] => my address[/FONT]
[FONT=Consolas] [19] => my city[/FONT]
[FONT=Consolas] [20] => my state[/FONT]
[FONT=Consolas] [21] => my zip[/FONT]
[FONT=Consolas] [22] => United States[/FONT]
[FONT=Consolas] [23] => my phone[/FONT]
[FONT=Consolas] [24] =>[/FONT]
[FONT=Consolas] [25] => my email[/FONT]
[FONT=Consolas] [26] => first name[/FONT]
[FONT=Consolas] [27] => last name[/FONT]
[FONT=Consolas] [28] =>[/FONT]
[FONT=Consolas] [29] => my address [/FONT]
[FONT=Consolas] [30] => my city[/FONT]
[FONT=Consolas] [31] => my state[/FONT]
[FONT=Consolas] [32] => my zip[/FONT]
[FONT=Consolas] [33] => United States[/FONT]
[FONT=Consolas] [34] =>[/FONT]
[FONT=Consolas] [35] =>[/FONT]
[FONT=Consolas] [36] =>[/FONT]
[FONT=Consolas] [37] =>[/FONT]
[FONT=Consolas] [38] =>[/FONT]
[FONT=Consolas] [39] => 2661A15703AB1AF5BA56E3872C398AED[/FONT]
[FONT=Consolas] [40] =>[/FONT]
[FONT=Consolas] [41] =>[/FONT]
[FONT=Consolas] [42] =>[/FONT]
[FONT=Consolas] [43] =>[/FONT]
[FONT=Consolas] [44] =>[/FONT]
[FONT=Consolas] [45] =>[/FONT]
[FONT=Consolas] [46] =>[/FONT]
[FONT=Consolas] [47] =>[/FONT]
[FONT=Consolas] [48] =>[/FONT]
[FONT=Consolas] [49] =>[/FONT]
[FONT=Consolas] [50] =>[/FONT]
[FONT=Consolas] [51] =>[/FONT]
[FONT=Consolas] [52] =>[/FONT]
[FONT=Consolas] [53] =>[/FONT]
[FONT=Consolas] [54] =>[/FONT]
[FONT=Consolas] [55] =>[/FONT]
[FONT=Consolas] [56] =>[/FONT]
[FONT=Consolas] [57] =>[/FONT]
[FONT=Consolas] [58] =>[/FONT]
[FONT=Consolas] [59] =>[/FONT]
[FONT=Consolas] [60] =>[/FONT]
[FONT=Consolas] [61] =>[/FONT]
[FONT=Consolas] [62] =>[/FONT]
[FONT=Consolas] [63] =>[/FONT]
[FONT=Consolas] [64] =>[/FONT]
[FONT=Consolas] [65] =>[/FONT]
[FONT=Consolas] [66] =>[/FONT]
[FONT=Consolas] [67] =>[/FONT]
[FONT=Consolas] [68] =>[/FONT]
[FONT=Consolas] [69] =>[/FONT]
[FONT=Consolas] [70] => April 3 2007 2:32 pm[/FONT]
[FONT=Consolas] [71] => 68.48.241.150[/FONT]
[FONT=Consolas] [72] => 1009f860f32f0ec0de22b01889c79556[/FONT]
[FONT=Consolas])[/FONT]
[FONT=Consolas]CURL info: Array[/FONT]
[FONT=Consolas]([/FONT]
[FONT=Consolas] [url] => [/FONT][FONT=Consolas]https://secure.authorize.net/gateway/transact.dll[/FONT]
[FONT=Consolas] [content_type] => text/html[/FONT]
[FONT=Consolas] [http_code] => 200[/FONT]
[FONT=Consolas] [header_size] => 359[/FONT]
[FONT=Consolas] [request_size] => 942[/FONT]
[FONT=Consolas] [filetime] => -1[/FONT]
[FONT=Consolas] [ssl_verify_result] => 0[/FONT]
[FONT=Consolas] [redirect_count] => 0[/FONT]
[FONT=Consolas] [total_time] => 0.207295[/FONT]
[FONT=Consolas] [namelookup_time] => 0.004234[/FONT]
[FONT=Consolas] [connect_time] => 0.036033[/FONT]
[FONT=Consolas] [pretransfer_time] => 0.123212[/FONT]
[FONT=Consolas] [size_upload] => 0[/FONT]
[FONT=Consolas] [size_download] => 487[/FONT]
[FONT=Consolas] [speed_download] => 2349[/FONT]
[FONT=Consolas] [speed_upload] => 0[/FONT]
[FONT=Consolas] [download_content_length] => 487[/FONT]
[FONT=Consolas] [upload_content_length] => 0[/FONT]
[FONT=Consolas] [starttransfer_time] => 0.207206[/FONT]
[FONT=Consolas] [redirect_time] => 0[/FONT]
[FONT=Consolas])[/FONT]
Re: Authorize.net AIM error
You posted the View Source from checkout_payment. I need to see checkout_confirmation code instead.
Re: Authorize.net AIM error
Sorry about that. I removed my address from the code but it is in there correctly. Thanks for your help.
Code:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en">
<head>
<title>Step 3 of 3 - Order Confirmation : Way Creations, Unique gifts and jewelry for the military and public services</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<meta name="keywords" content="Necklaces Charms Plaques Lapel Pins Jewelry Boxes Military jewelry, Army jewelry, Air Force jewelry, Marine Corps jewelry, Navy Jewelry, teacher jewelry, public service jewelry, military charms, military, pendants, military necklaces, military gifts, Army gifts, Air force gifts, Marine Corps gifts, Navy gifts, teacher gifts,military jewlery, Army jewlery, Air Force jewlery, Marine Cors jewlery, Navy jewlery, army necklaces, air force necklaces, marine corps necklaces, navy necklaces, teacher necklaces, way creations Step 3 of 3 - Order Confirmation" />
<meta name="description" content="Way Creations : Step 3 of 3 - Order Confirmation - Necklaces Charms Plaques Lapel Pins Jewelry Boxes Military jewelry, Army jewelry, Air Force jewelry, Marine Corps jewelry, Navy Jewelry, teacher jewelry, public service jewelry, military charms, military, pendants, military necklaces, military gifts, Army gifts, Air force gifts, Marine Corps gifts, Navy gifts, teacher gifts,military jewlery, Army jewlery, Air Force jewlery, Marine Cors jewlery, Navy jewlery, army necklaces, air force necklaces, marine corps necklaces, navy necklaces, teacher necklaces, way creations" />
<meta http-equiv="imagetoolbar" content="no" />
<meta name="author" content="The Zen Cart™ Team and others" />
<meta name="generator" content="shopping cart program by Zen Cart™, http://www.zen-cart.com eCommerce" />
<meta name="robots" content="noindex, nofollow" />
<base href="https://www.waycreations.com/" />
<link rel="stylesheet" type="text/css" href="includes/templates/classic/css/stylesheet.css" />
<link rel="stylesheet" type="text/css" href="includes/templates/classic/css/stylesheet_css_buttons.css" />
<link rel="stylesheet" type="text/css" media="print" href="includes/templates/classic/css/print_stylesheet.css" />
<script language="javascript" type="text/javascript"><!--
var submitter = null;
function popupWindow(url) {
window.open(url,'popupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes,copyhistory=no,width=450,height=320,screenX=150,screenY=150,top=150,left=150')
}
function couponpopupWindow(url) {
window.open(url,'couponpopupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes,copyhistory=no,width=450,height=320,screenX=150,screenY=150,top=150,left=150')
}
function submitFunction($gv,$total) {
if ($gv >=$total) {
submitter = 1;
}
}
function submitonce(){
if (document.checkout_confirmation.btn_submit) {
document.checkout_confirmation.btn_submit.disabled = true;
setTimeout('button_timeout()', 4000);
document.checkout_confirmation.submit();
}
}
function button_timeout() {
document.checkout_confirmation.submit.disabled = false;
}
//--></script>
</head>
<body id="checkoutconfirmationBody">
<div id="mainWrapper">
<div class="messageStackWarning larger"><img src="includes/templates/template_default/images/icons/warning.gif" alt="Warning" title=" Warning " width="20" height="20" /> AUTHORIZENET IS IN TESTING MODE</div>
<!--bof-header logo and navigation display-->
<div id="headerWrapper">
<!--bof-navigation display-->
<div id="navMainWrapper">
<div id="navMain">
<ul class="back">
<li><a href="<A href="http://www.waycreations.com/">Home</a></li">http://www.waycreations.com/">Home</a></li>
<li><a href="<A href="https://www.waycreations.com/index.php?main_page=logoff&zenid=83812f97cb86d82c8f6c36daf805f8f2">Log">https://www.waycreations.com/index.php?main_page=logoff&zenid=83812f97cb86d82c8f6c36daf805f8f2">Log Out</a></li>
<li><a href="<A href="https://www.waycreations.com/index.php?main_page=account&zenid=83812f97cb86d82c8f6c36daf805f8f2">My">https://www.waycreations.com/index.php?main_page=account&zenid=83812f97cb86d82c8f6c36daf805f8f2">My Account</a></li>
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=shopping_cart&zenid=83812f97cb86d82c8f6c36daf805f8f2">Shopping">http://www.waycreations.com/index.php?main_page=shopping_cart&zenid=83812f97cb86d82c8f6c36daf805f8f2">Shopping Cart</a></li>
<li><a href="<A href="https://www.waycreations.com/index.php?main_page=checkout_shipping&zenid=83812f97cb86d82c8f6c36daf805f8f2">Checkout</a></li">https://www.waycreations.com/index.php?main_page=checkout_shipping&zenid=83812f97cb86d82c8f6c36daf805f8f2">Checkout</a></li>
</ul>
</div>
<div id="navMainSearch"><form name="quick_find_header" action="http://www.waycreations.com/index.ph..._search_result" method="get"><input type="hidden" name="zenid" value="83812f97cb86d82c8f6c36daf805f8f2" /><input type="hidden" name="main_page" value="advanced_search_result" /><input type="hidden" name="search_in_description" value="1" /><input type="hidden" name="zenid" value="83812f97cb86d82c8f6c36daf805f8f2" /><input type="text" name="keyword" size="6" maxlength="30" style="width: 100px" value="Enter search keywords here" onfocus="if (this.value == 'Enter search keywords here') this.value = '';" onblur="if (this.value == '') this.value = 'Enter search keywords here';" /> <input type="submit" value="Search" style="width: 45px" /></form></div>
<br class="clearBoth" />
</div>
<!--eof-navigation display-->
<!--bof-branding display-->
<div id="logoWrapper">
<div id="logo"><a href="<A href="http://www.waycreations.com/"><img">http://www.waycreations.com/"><img src="includes/templates/classic/images/logo.gif" alt="Way Creations [home link]" title=" Way Creations [home link] " width="192" height="64" /></a></div>
</div>
<br class="clearBoth" />
<!--eof-branding display-->
<!--eof-header logo and navigation display-->
<!--bof-optional categories tabs navigation display-->
<!--eof-optional categories tabs navigation display-->
<!--bof-header ezpage links-->
<!--eof-header ezpage links-->
</div>
<table width="100%" border="0" cellspacing="0" cellpadding="0" id="contentMainWrapper">
<tr>
<td id="navColumnOne" class="columnLeft" style="width: 150px">
<div id="navColumnOneWrapper" style="width: 150px"><!--// bof: categories //-->
<div class="leftBoxContainer" id="categories" style="width: 150px">
<h3 class="leftBoxHeading" id="categoriesHeading">Categories</h3>
<div id="categoriesContent" class="sideBoxContent">
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=2&zenid=83812f97cb86d82c8f6c36daf805f8f2">Charms</a> (3)<br">http://www.waycreations.com/index.php?main_page=index&cPath=2&zenid=83812f97cb86d82c8f6c36daf805f8f2">Charms</a> (3)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=5&zenid=83812f97cb86d82c8f6c36daf805f8f2">Jewelry">http://www.waycreations.com/index.php?main_page=index&cPath=5&zenid=83812f97cb86d82c8f6c36daf805f8f2">Jewelry Boxes</a> (1)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=4&zenid=83812f97cb86d82c8f6c36daf805f8f2">Lapel">http://www.waycreations.com/index.php?main_page=index&cPath=4&zenid=83812f97cb86d82c8f6c36daf805f8f2">Lapel Pins</a> (1)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=1&zenid=83812f97cb86d82c8f6c36daf805f8f2">Necklaces</a> (10)<br">http://www.waycreations.com/index.php?main_page=index&cPath=1&zenid=83812f97cb86d82c8f6c36daf805f8f2">Necklaces</a> (10)<br />
<a class="category-top" href="<A href="http://www.waycreations.com/index.php?main_page=index&cPath=3&zenid=83812f97cb86d82c8f6c36daf805f8f2">Plaques</a> (11)<br">http://www.waycreations.com/index.php?main_page=index&cPath=3&zenid=83812f97cb86d82c8f6c36daf805f8f2">Plaques</a> (11)<br />
<hr id="catBoxDivider" />
<a class="category-links" href="<A href="http://www.waycreations.com/index.php?main_page=products_new&zenid=83812f97cb86d82c8f6c36daf805f8f2">New">http://www.waycreations.com/index.php?main_page=products_new&zenid=83812f97cb86d82c8f6c36daf805f8f2">New Products ...</a><br />
<a class="category-links" href="<A href="http://www.waycreations.com/index.php?main_page=featured_products&zenid=83812f97cb86d82c8f6c36daf805f8f2">Featured">http://www.waycreations.com/index.php?main_page=featured_products&zenid=83812f97cb86d82c8f6c36daf805f8f2">Featured Products ...</a><br />
<a class="category-links" href="<A href="http://www.waycreations.com/index.php?main_page=products_all&zenid=83812f97cb86d82c8f6c36daf805f8f2">All">http://www.waycreations.com/index.php?main_page=products_all&zenid=83812f97cb86d82c8f6c36daf805f8f2">All Products ...</a>
</div></div>
<!--// eof: categories //-->
<!--// bof: ezpages //-->
<div class="leftBoxContainer" id="ezpages" style="width: 150px">
<h3 class="leftBoxHeading" id="ezpagesHeading">Important Links</h3>
<div id="ezpagesContent" class="sideBoxContent">
<ul style="margin: 0; padding: 0; list-style-type: none;">
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=page&id=1&chapter=0&zenid=83812f97cb86d82c8f6c36daf805f8f2">About">http://www.waycreations.com/index.php?main_page=page&id=1&chapter=0&zenid=83812f97cb86d82c8f6c36daf805f8f2">About Us</a></li>
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=contact_us&zenid=83812f97cb86d82c8f6c36daf805f8f2">Contact">http://www.waycreations.com/index.php?main_page=contact_us&zenid=83812f97cb86d82c8f6c36daf805f8f2">Contact Us</a></li>
<li><a href="<A href="http://www.waycreations.com/index.php?main_page=page&id=3&chapter=0&zenid=83812f97cb86d82c8f6c36daf805f8f2">Policies</a></li">http://www.waycreations.com/index.php?main_page=page&id=3&chapter=0&zenid=83812f97cb86d82c8f6c36daf805f8f2">Policies</a></li>
<li><a href="<A href="https://www.waycreations.com/vendors/index.php?main_page=login">Vendor">https://www.waycreations.com/vendors/index.php?main_page=login">Vendor Login</a></li>
</ul>
</div></div>
<!--// eof: ezpages //-->
<!--// bof: whatsnew //-->
<div class="leftBoxContainer" id="whatsnew" style="width: 150px">
<h3 class="leftBoxHeading" id="whatsnewHeading"><a href="<A href="http://www.waycreations.com/index.php?main_page=products_new&zenid=83812f97cb86d82c8f6c36daf805f8f2">New">http://www.waycreations.com/index.php?main_page=products_new&zenid=83812f97cb86d82c8f6c36daf805f8f2">New Products [more]</a></h3>
<div id="whatsnewContent" class="sideBoxContent centeredContent"><a href="<A href="http://www.waycreations.com/index.php?main_page=product_info&products_id=8&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img">http://www.waycreations.com/index.php?main_page=product_info&products_id=8&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img src="images/products/army_sweetheart.jpg" alt="Army Sweetheart Plaque" title=" Army Sweetheart Plaque " width="120" height="120" /><br />Army Sweetheart Plaque</a><br />$21.99</div></div>
<!--// eof: whatsnew //-->
</div></td>
<td valign="top">
<!-- bof breadcrumb -->
<!-- eof breadcrumb -->
<!-- bof upload alerts -->
<!-- eof upload alerts -->
<div class="centerColumn" id="checkoutConfirmDefault">
<h1 id="checkoutConfirmDefaultHeading">Step 3 of 3 - Order Confirmation</h1>
<div id="checkoutBillto" class="back">
<h2 id="checkoutConfirmDefaultBillingAddress">Billing/Payment Information</h2>
<div class="buttonRow forward"><a href="<A href="https://www.waycreations.com/index.php?main_page=checkout_payment&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img">https://www.waycreations.com/index.php?main_page=checkout_payment&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>
<address>xxx</address>
<h3 id="checkoutConfirmDefaultPayment">Payment Method:</h3>
<h4 id="checkoutConfirmDefaultPaymentTitle">Credit Card</h4>
<div class="important"></div>
<div class="important">
<div class="back">Credit Card Type:</div>
<div >Visa</div>
<div class="back">Credit Card Owner:</div>
<div >Karen Thom</div>
<div class="back">Credit Card Number:</div>
<div >40######XXXX0027</div>
<div class="back">Credit Card Expiry Date:</div>
<div >January, 2010</div>
<div class="back">CVV Number:</div>
<div >111</div>
</div>
<br class="clearBoth" />
</div>
<div id="checkoutShipto" class="forward">
<h2 id="checkoutConfirmDefaultShippingAddress">Delivery/Shipping Information</h2>
<div class="buttonRow forward"><a href="<A href="https://www.waycreations.com/index.php?main_page=checkout_shipping&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img">https://www.waycreations.com/index.php?main_page=checkout_shipping&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>
<address>xxx</address>
<h3 id="checkoutConfirmDefaultShipment">Shipping Method:</h3>
<h4 id="checkoutConfirmDefaultShipmentTitle">Flat Rate (Best Way)</h4>
</div>
<br class="clearBoth" />
<hr />
<h2 id="checkoutConfirmDefaultHeadingComments">Special Instructions or Order Comments</h2>
<div class="buttonRow forward"><a href="<A href="https://www.waycreations.com/index.php?main_page=checkout_payment&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img">https://www.waycreations.com/index.php?main_page=checkout_payment&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>
<div>None</div>
<br class="clearBoth" />
<hr />
<h2 id="checkoutConfirmDefaultHeadingCart">Shopping Cart Contents</h2>
<div class="buttonRow forward"><a href="<A href="https://www.waycreations.com/index.php?main_page=shopping_cart&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img">https://www.waycreations.com/index.php?main_page=shopping_cart&zenid=83812f97cb86d82c8f6c36daf805f8f2"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>
<br class="clearBoth" />
<table border="0" width="100%" cellspacing="0" cellpadding="0" id="cartContentsDisplay">
<tr class="cartTableHeading">
<th scope="col" id="ccQuantityHeading" width="30">Qty.</th>
<th scope="col" id="ccProductsHeading">Item Name</th>
<th scope="col" id="ccTotalHeading">Total</th>
</tr>
<tr class="rowEven">
<td class="cartQuantity">1 x</td>
<td class="cartProductDisplay">Test CC
</td>
<td class="cartTotalDisplay">
$0.01 </td>
</tr>
</table>
<hr />
<div id="orderTotals"><div id="otsubtotal">
<div class="totalBox larger forward">$0.01</div>
<div class="lineTitle larger forward">Sub-Total:</div>
</div>
<br class="clearBoth" />
<div id="otshipping">
<div class="totalBox larger forward">$0.01</div>
<div class="lineTitle larger forward">Flat Rate (Best Way):</div>
</div>
<br class="clearBoth" />
<div id="ottotal">
<div class="totalBox larger forward">$0.02</div>
<div class="lineTitle larger forward">Total:</div>
</div>
<br class="clearBoth" />
</div>
<form name="checkout_confirmation" action="https://www.waycreations.com/index.p...eckout_process" method="post" id="checkout_confirmation" onsubmit="submitonce();"><input type="hidden" name="zenid" value="83812f97cb86d82c8f6c36daf805f8f2" /><input type="hidden" name="cc_owner" value="Karen Thom" /><input type="hidden" name="cc_expires" value="0110" /><input type="hidden" name="cc_type" value="Visa" /><input type="hidden" name="cc_number" value="4007000000027" /><input type="hidden" name="cc_cvv" value="111" /><input type="hidden" name="zenid" value="83812f97cb86d82c8f6c36daf805f8f2" /><div class="buttonRow forward"><input type="image" src="includes/templates/template_default/buttons/english/button_confirm_order.gif" alt="Confirm Order" title=" Confirm Order " name="btn_submit" id="btn_submit" /></div>
</form>
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Re: Authorize.net AIM error
If you take it out of testing mode, does it work differently?
Re: Authorize.net AIM error - supplied currency code is either invalid
No I have tried it both ways and it gives the same error.
Re: Authorize.net AIM error - supplied currency code is either invalid
Have you talked to authorize.net support about the error ?
If you test a live transaction with them on the phone, they can see the data that's sent to them and possibly explain what's wrong.
Perhaps something in your account settings on their end may be awry.
Re: Authorize.net AIM error - supplied currency code is either invalid
Thanks for the suggestion. I did talk to them and they said it wasn't them of course. She did go through troubleshooting it and couldn't figure out what the problem would be.