Authorize.net seems to accept MC, but blows up on Disc and AMEX

I have recently installed and activated Authorize.net. I have been testing with my own credit cards on test items priced at $0.03 and free shipping. My merchant (or it reseller, or is it processor, or whatever) is CAYAN. MasterCard works fine, but I get the following message when I try Discover: "The credit card number starting with 6011 was not entered correctly, or we do not accept that kind of card. Please try again or use another credit card." When I try American Distress (I meant Express), I get a similar message - only the four numeric digits are changed to protect the innocent.

I called Authorize.net and was told I am cleared for all four account types on their end, and he said to call CAYAN. I called CAYAN and I am cleared for all four account types on their end as well, and he said to call Authorize.net. When I called Authorize.net again he very graciously called CAYAN while I was on the line, and we conferenced, still with no resolution, so the CAYAN rep has escalated the case. I have a ticket number with CAYAN, but of course the escalators don't work on the weekend, so now I am stuck until next week.

I was also told to contact my web developer to figure out why these two cards blow up, so I am sending this thread to the forum. Does anyone have any idea why I am having this difficulty? If there some ZC setting that I heretofore have not been aware of? There seems to be nothing in the admin settings, so I am flummoxed.

Please help if you can.

Thanks,
Phil

I forgot to add that I am using Authorize.net (AIM).

Didn't you get dummy account numbers to test w authorize? Did they work?

What happens if you manually log into authorize.net and try to run those methods directly? Do they work?

Lruskauff

I didn't get dummy account numbers. Are these dummy CC numbers, or what? I plead ignorance here.

Regarding the manual log in method...would this be using the virtual terminal tab under Tools on the Authorize.net website under my account?

Did you turn on that you accept AmEx and Discover in the Configuration ... Credit Cards ... setting?

Quote:

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Originally Posted by Ajeh

Did you turn on that you accept AmEx and Discover in the Configuration ... Credit Cards ... setting?

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Doh!!!! Guess what?.....I turned them on and they work!

I feel so stupid.....AAARRRRGGGGGHHHH!!! But I guess that's how it goes....after messing around with complex stuff, sometimes a person has a tendency to overlook the simple things.

Thanks for the direction!
Phil

Thanks for the update that this worked for you ... :smile: