Credit card - missing orders - dotpay
Hello,
I'm using dotpay (polish) module that allows to pay with credit card (and other "direct" payments).
When client is confirming order this module first redirects user to pay page, then user pays and finally user is redirected to shop page where order is created.
Sometimes users after doing payment are closing browser to fast (one of more reasons) and my store doesn't create order. So I've money but I've no order.
To avoid this I want to modify module by reverse the order that first is created order and after that user is redirected to payment page.
Can anybody point me an existing module that makes the same thing and works in this order: order->payment. I don't want do it from scratch, fastest way is to modify.
Re: Credit card - missing orders
Do you not get a confirmation message from the payment taker that gives details of the order and payment??
Re: Credit card - missing orders
Hi, it's probably better to add a note saying "please make sure you fully complete the payment and see the confirmation page before closing your browser, or your order may not complete" or words to that effect. As if the module can be edited to take the order first, you could get orders and the customer may not be able to complete the payment (for various reasons). This would cause you to waste loads of time and/or money.
Re: Credit card - missing orders - dotpay
Quote:
Originally Posted by
Javier
Do you not get a confirmation message from the payment taker that gives details of the order and payment??
I don't know. Is there any whay to check this (some shop logs)?
Quote:
Originally Posted by
Nixak
Hi, it's probably better to add a note saying "please make sure you fully complete the payment and see the confirmation page before closing your browser, or your order may not complete" or words to that effect. As if the module can be edited to take the order first, you could get orders and the customer may not be able to complete the payment (for various reasons). This would cause you to waste loads of time and/or money.
You're right this is the best solution but cilent doesn't want to hear about thia. So I've to change.
Re: Credit card - missing orders - dotpay
Quote:
Originally Posted by
cris32
I don't know. Is there any whay to check this (some shop logs)?
No. This is an email sent from the payment taking company here in the UK that tells me that (name) has successfully paid for (x) product by credit/debit card. Very useful when customer does not complete the full process - 1. because the customer has paid and 2. because it lets us know and what he has paid for. Otherwise Zencart itself has no knowledge of the transaction.
Regards.
Re: Credit card - missing orders - dotpay
@ cris32: did you manage to solve this somehow? same problem here...
