Fatal error: Call to undefined function zen_get_orders_comments()

This is the error I get on one of the web pages I run.

Under CUSTOMERS > ORDERS

Right next to the customers name , order total and Status I get this message:

Fatal error: Call to undefined function zen_get_orders_comments() in /home/content/r/c/h/XXXXX/html/XXXXX/orders.php on line 871

I compared orders.php file with another web that runs just fine and I am able to edit, delete, invoice, packing slip on the other web page.

I used a Code Compare software, and both files on both webpages are identical.

What is up with that???

I see many people here are reloading the file, but what is the point if the code is identical.???

Is it possible that code err is some where else? :frusty:

I had a similar problem recently which may help you out if i try and explain it.

I had to re-upload a database, but had to remove the database prefix first which was 'zen_' so i did a search and replace for the words 'zen_' in my MySQL export.

I hadnt realised at first that there were some functions that also had a 'zen_' prefix. So i accidnetially removed the 'zen_' from those aswel......and got the Fatal error function zen_xxxxx doesnt exist.

SO i guess my question to you is, have you searched and replaced and anything in the database?

no, I did not do any changes to the DB since it was created.

the first order on this site came in with an error like that.

zen_get_orders_comments() is defined in /admin/includes/functions/general.php
So, either you've got a old version of that file, or a damaged version, or you've installed an addon that broke it.

Thanks for your wisdom DrByte,

If I take a known good general.php file from another working webpage, and overrite the current one, would that work. or do I have to mod it manually?

That all depends on what's different about the file. I'm sure you can sort it out by comparing the files and reconciling the differences.
Winmerge is a handy tool for that: http://winmerge.sf.net

Thank you, I used the file compare software and found a lot of diffrences in these 2 files.

after changing all the Major diffrences I am able to see the edit, invoice, delete and packing slip buttons on the right side.

However (you know this was comming) I lost the ability to see the order itself.

and now get this error when I click on customers name
I actually have to click on the name twice, with the first click the same orders page opens up, with the second click I get this error:

Fatal error: Call to undefined function zen_address_format() in /home/content/r/c/h/xxxxxx/html/xxxxxx/orders.php on line 389

I will try and just copy over the whole file, and see if that makes any changes.

thank you again for help.

well, uploading a known good general.php file did not work.

still the same issue as described in post above :no:

zen_address_format is defined in /admin/includes/functions/functions_customers.php

So, it sounds like you've got lots of files that are either outdated and/or damaged.

wow, that file was not even in there.

I pulled it off the good web site but still made no diffrence.

line 389 that the error refers to looks like this:

<td class="main"><?php echo zen_address_format($order->customer['format_id'], $order->customer, 1, '', '<br />'); ?></td>


I found this http://www.zen-cart.com/forum/showthread.php?t=98799 thread online.

should I go ahead and start reloading all of those files??

Thank you