Changing delivery dates from Canada Post

Well, I've been having repeated problems over the years with some customers who seem to be unable to read that many items we sell are custom and we need production time to make them, it's mentioned on every item page, yet it's ignored...

So I'm looking at how I can either stop the Canada Post shipping module from spitting out any delivery dates for Xpresspost/Expedited/Small Packets, etc. Or find a way to add days/hours? to the calculation for specific items, like how each item has dimensions and weight for Canada Post, is there a way to also enter a turnaround time field.

I've not tried it myself, but in the CP documentation it states:

Quote:

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Additional information that is required by the packing module is
stored in the Retailer Profile. Retailers will maintain this
information through an interface provided by Canada Post. The
information includes:
1. The originating postal code from where the products will be
shipped.
2. The turnaround time.
3. The handling charge.
4. The pickup cut-off time.
5. The list of boxes available for packing including their
characteristics.

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So ... that would suggest that you can set your turnaround time settings in your SellOnline profile at Canada Post.

The problem is that the turnaround time varies from item to item.
I have some that could be in stock, some that would need 2-3 days for painting and some that could need up to 2 weeks to order-in fabric. Although I have a 48 hour turnaround time put into canada post's sell online profile, it doesn't help for some items.

Even though I mention the needed extra production time on each item's page, I still have customers who complain that their order is taking too long, or the delivery date Canada post gave them has passed.

This is why I'd either like to find a way to add "extra" turnaround time to some items, or to remove the estimated delivery dates from the shipping module, and rather mention general delivery times on the checkout pages.

Something else to consider: since the shipping quote is for a *complete* shipment, what would you do if the customer has multiple products in the cart with different turnaround times? The system only allows you to quote based on a single turnaround time for the complete shipment. And, if you were to split it into multiple shipments, the cost would be greater than what the quoting system would give you.

Quote:

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Originally Posted by sjgarg

to remove the estimated delivery dates from the shipping module, and rather mention general delivery times on the checkout pages.

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You can remove the delivery date by editing the module code directly.
Near the bottom of the file is this section of code:

Code:

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        $aryProducts[$index] = array(
                        $name . ', ' . $deliveryDate => $rate);

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Change that to:

Code:

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$aryProducts[$index] = array(
                        $name => $rate);

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