Order history missing but paypal payment sent
I have an order that came through our site
www.eyecandydecalswholesale.com
Version: 1.3.9h
that the order history is missing the paypal notification sent but not e-mail confirming the order and it doesn't show up in the zc_admin panel.
I resent the IPN in paypal and it said failed a few times then said "sent" finally but nothing showed up still.
I installed recover cart sales mod but nothing shows there either.
Anyway for me to figure this out?
Re: Order history missing but paypal payment sent
Switch from Paypal IPN to the much more reliable Paypal Express.
Re: Order history missing but paypal payment sent
Will that help me recover this one order or will this only help with futuure orders?
Re: Order history missing but paypal payment sent
No, you can't retrieve that order (so far as I know) but you shouldn't have that problem again with Express.
Re: Order history missing but paypal payment sent