Our customers have been getting an error page when completing there transaction but the order is going through does anyone have any idea where to start checking to find the problem?
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Our customers have been getting an error page when completing there transaction but the order is going through does anyone have any idea where to start checking to find the problem?
A link to the site and the exact error message your customers are seeing would help.
The website is spikestactical.com its a regular error page and it gives them the option to refresh the page or go back. Is hard to see it because an order has to be placed.
This is the last page before the error message
Attachment 11539
This is the error message page Attachment 11540
This is what my checkout_success.php page says is under include/languages/english
<?php
/**
* @package languageDefines
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: checkout_success.php 5407 2006-12-27 01:35:37Z drbyte $
*/
define('NAVBAR_TITLE_1', 'Checkout');
define('NAVBAR_TITLE_2', 'Success - Thank You');
define('HEADING_TITLE', 'Thank You! We Appreciate your Business!');
define('TEXT_SUCCESS', '');
define('TEXT_NOTIFY_PRODUCTS', 'Please notify me of updates to these products');
define('TEXT_SEE_ORDERS', 'You can view your order history by going to the <a href="' . zen_href_link(FILENAME_ACCOUNT, '', 'SSL') . '">My Account</a> page and by clicking on "View All Orders".');
define('TEXT_CONTACT_STORE_OWNER', 'Please direct any questions you have to <a href="' . zen_href_link(FILENAME_CONTACT_US) . '">customer service</a>.');
define('TEXT_THANKS_FOR_SHOPPING', 'Thanks for shopping with us online!');
define('TABLE_HEADING_COMMENTS', '');
define('FOOTER_DOWNLOAD', 'You can also download your products at a later time at \'%s\'');
define('TEXT_YOUR_ORDER_NUMBER', '<strong>Your Order Number is:</strong> ');
define('TEXT_TRACK_YOUR_ORDER',You can track your order via UPS please <a href="http://www.ups.com/mychoice/index.html?WT.mc_id=UPS_Email_MyCInfoNotice&WT.svl=eBnrMsg">click here</a> to vist there website.');
define('TEXT_CHECKOUT_LOGOFF_GUEST', 'NOTE: To complete your order, a temporary account was created. You may close this account by clicking Log Off. Clicking Log Off also ensures that your receipt and purchase information is not visible to the next person using this computer. If you wish to continue shopping, feel free! You may log off at anytime using the link at the top of the page.');
define('TEXT_CHECKOUT_LOGOFF_CUSTOMER', 'Thank you for shopping. Please click the Log Off link to ensure that your receipt and purchase information is not visible to the next person using this computer.');
?>
You are missing a ' see the red one below
define('TEXT_TRACK_YOUR_ORDER','You can track your order via UPS please <a href="http://www.ups.com/mychoice/index.html?WT.mc_id=UPS_Email_MyCInfoNotice&WT.svl=eBnrMsg">click here</a> to vist there website.');
Quote:
Originally Posted by Design75
Ok ill give this a try