Sorry, we are not shipping to your region at this time.

Hi all,

I've seen several posts with this problem and really thought I'd get this sorted quickly, but no such luck. The post [https://www.zen-cart.com/showthread....-at-this-time] seems very similair to what I have - perhaps I'm just not understanding it well enough. I've spent days on this problem and it makes no sense to me. I've tried the configurations as suggested by the posts I've read, which include the following:

1. Payment Modules:
   
   • "Request for Quote" add-on installed and enabled - No zone restrictions
   • "Check/Money Order" installed and enabled - also no zone restriction.
   
   
2. Shipping Modules:
   
   • I've tried installing freeshipper & freeoptions (although we don't use it) in case there is a product that has been incorrectly configured. No tax class and no zone restriction on either - not working.
   • "Request FREIGHT or INTERNATIONAL Shipping Quote" addon - also no shipping zone specified.
   
   
3. I've checked all the products in the database to ensure that none are marked for free shipping (select * from TABLE_PRODUCTS where product_is_always_free_shipping > 0) --> is this correct?
   
4. We do not need different zones, we intend to only provide a shipping quote to the customer when they place an order. I've configured the zones & taxes as follows:
   
   • Zone Definitions: Country = "South Arica", Zone = "All Zones", Number of Zones="1", Number of Tax Rates="1"
   • Tax Rates: Tax Class="Taxable Goods", Zone="South Africa", Tax Rate="0%",Description="RSA TAX 14%", Priority="1"
   
   
5. I changed $this->num_zones to "1" \includes\modules\shipping\zones.php

Details of my installation are as follows:

Server OS: Linux (remote shared hosting)
Zen Cart Version 1.5.4 (upgraded from 1.3.9)
PHP Version 5.3.3
MySQL 5.1.73
Addons:
Request FREIGHT or INTERNATIONAL Shipping Quote (rfq.php)
Request for Quote (rfq2.php)

I'm very new to ZenCart so please provide as much detail in your answers. Thank you!

When you click on the Shipping module, what shows in the right hand panel?

Quote:

---

Originally Posted by Ajeh

When you click on the Shipping module, what shows in the right hand panel?

---

Request FREIGHT or INTERNATIONAL Shipping Quote
Enable Shipping Quotes=True
Quote Fee=0.00
Sort Order=10
Shipping Zone=--none--

Store Pickup
Enable Store Pickup Shipping=False
Pickup Locations=Walk In
Shipping Cost=0.00
Tax Class=--none--
Tax Basis=Shipping
Shipping Zone=--none--
Sort Order=20

Flat Rate
Enable Flat Shipping=False
Shipping Cost=250.00
Tax Class=--none--
Tax Basis=Shipping
Shipping Zone=South Africa
Sort Order=30

Per Item
Enable Item Shipping=False
Shipping Cost=2.50
Handling Fee=0
Tax Class=--none--
Tax Basis=Shipping
Shipping Zone=--none--
Sort Order=40

Free Shipping Options
Enable Free Options Shipping=True
Shipping Cost=0.00
Handling Fee=0
Total >=0.00
Total <=
Weight >=
Weight <=
Item Count >=
Item Count <=
Tax Class=--none--
Tax Basis=Shipping
Shipping Zone=--none--
Sort Order=50

FREE SHIPPING!
Enable Free Shipping=True
Free Shipping Cost=0.00
Handling Fee=0
Tax Class=--none--
Shipping Zone=--none--
Sort Order=60

What is this shipping module?

Quote:

---

Request FREIGHT or INTERNATIONAL Shipping Quote
Enable Shipping Quotes=True
Quote Fee=0.00
Sort Order=10
Shipping Zone=--none--

---

Quote:

---

Originally Posted by Ajeh

What is this shipping module?

---

It is an add-on installed by my predecessor in the previous version (1.3.9). I re-installed this add-on recently in the hope that this would fix my issue but it has - obviously - made no difference.

Do you have a link to the add-on that you are using for this shipping module?

Quote:

---

Originally Posted by Ajeh

Do you have a link to the add-on that you are using for this shipping module?

---

I Google just now and found this: https://www.zen-cart.com/downloads.php?do=file&id=324
But as I mentioned before, i had the "...we are not shipping..." issue before installing this add-on. The files rfq.php & rfq2.php weren't even in the directory structure before.

What are your settings in the Configuration ... Shipping/Packaging ...

Country of Origin = South Africa
Postal Code = 0031
Enter the Maximum Package Weight you will ship = 100
Package Tare Small to Medium - added percentage:weight = 0:3
Larger packages - added packaging percentage:weight = 10:0
Display Number of Boxes and Weight Status = 3
Order Free Shipping 0 Weight Status = 0
Shipping Estimator Display Settings for Shopping Cart = 0
Display Order Comments on Admin Invoice = 1
Display Order Comments on Admin Packing Slip = 1

In trying to figure things out I meddled around with file permissions thinking that might have something to do with this issue. To make a long story short, the permissions broke the online shop :blink: I then restored my files from a backup (via FTP) and wouldn't you know it... the problem went away! I am assuming something to do with the php files perhaps a corrupt file, etc.?

Thanks for the help!