Cannot edit custom template - missing template??

Hello,

I have Yourstore theme installed and it has worked fine for several years until recently. The live/customer side of things still works and looks ok, but when I click in admin tools>template settings it takes me back to the admin home page instead of into settings.

I have tried for the past month to contact the creator for a price or way to rectify this but has bounced back emails, no update on social media etc. I have recently moved so desp need to get into settings to update my postal address as well as other things.

When I hover over the templates settings it shows the following web address at the bottom left of the page -
[my renamed admin folder name]/index.php?cmd=pzen_template

I have original files but paid the developer to install it before so no idea which file is missing and where I should put it on server/

Any help or advice appreciated.
Nickki

Website www.beeunique.co.uk

I have asked those folks to connect with you; hopefully it will work.

Quote:

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Originally Posted by swguy

I have asked those folks to connect with you; hopefully it will work.

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Hi,
Have you heard anything back from them as I've not received anything.

In the meantime can anyone else help with this as I desp need to get my website postal address and other info updated and changed so need to be able to access the template. I have the original files but no idea what file needs to be replaced and where.

Can you check under your admin directory if the file pzen_template.php is present?

Also right after you click on the templates settings link, check if there are any error logs generated under the /logs directory, and if yes, please post their content here (remove your admin folder name and other sensitive information in them)

Keep in mind you can always update the data from phpMyAdmin so if it's super-urgent, just go to cPanel->phpMyAdmin, navigate to your database and find pzen_template table where you can manually edit your details.

You didn't mention your Zen Cart version and php version - this might be helpful info for us to try and recreate the issue.

Sorted! *Phew*

I checked a backup file and found several pzen files in the admin folder there that were missing in this new admin folder - I copied across the pzen_template.php file and its all working again.

Thank you for tellling me where the pzen_template file should have been as I did not know it was under my renamed admin one until you guys mentioned it.