Order details page not working.

My hosting company had server problems one day as I was online printing orders out. The next day my orders detail page only shows Customers address, phone number, and email. everything else on the page is gone. Also, on the orders page it shows all the orders, but is missing the right side box that has all the editing buttons. I have checked the database and everything is there. on the customers side, they cannot see their order info either. everything else seems to work fine. I am having new orders still coming in, just can't see what they ordered. I am not sure where to start looking. and I don't think upgrading would be a good idea until i fix this version. any help is appreciated.

if anyone wants to check out the site, it's www.cstrucktops.com

You're getting a partial blank screen. Post the debug logs from your /logs directory.

What version of Zen Cart? It "feels like" there are PHP logs waiting in the site's /logs directory to let you know what's wrong.

If you choose to post the contents of one for additional help, be sure to xxx-out things like your admin directory's name and your IP address.

ver 1.5.7 when I go to the \logs directory it just says data error. the servers that day would work one minute and then go off line the next. it seemed like most of the day.

#1 unlink() called at [/public_html/admin/includes/init_includes/init_errors.php:208]

#2 require_once(/includes/init_includes/init_errors.php) called at [/public_html/includes/autoload_func.php:37]

#3 require(/public_html/includes/autoload_func.php) called at [/public_html/admin/includes/application_top.php:37]

#4 require(/public_html/admin/includes/application_top.php) called at [/public_html/admin/keepalive.php:9]

--> PHP Warning: unlink(/public_html/logs/zcInstallLog_02-07-2024_10-10-51-YHobWh2.log): No such file or directory in /public_html/admin/includes/init_includes/init_errors.php on line 208.

Does anyone have an idea where to start on this problem?

Quote:

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Originally Posted by Jeff Conway

Does anyone have an idea where to start on this problem?

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i'm sure any number of us do... yes...

what you have posted is a warning. warnings should not cause a white screen of death...

i would look for other error logs which would indicate where your error is.

the posted error is only saying i am trying to delete a file that is not there. but again that is only a warning. and it is trying to delete a log from your install which is not the problem that you have referenced.

find some other logs. they should be there.

best.

I received major help. Thank you! My problem was not a website problem but a hosting problem. I was with with Bluehost(not a good thing) and they upgraded my PHP without letting me know. So I was pointed in the direction of Geek Host(which I absolutely love), which still accommodates my 1.5.7 Zen Cart with the proper PHP version. So be cautious of using web hosts that are not familiar with zen cart.

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