customer cannot login

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1 Dec 2006, 11:03 AM
ethanolic

customer cannot login

Hi all

My problem is my customer cannot login to the site. www.acy.com.sg/catalogue after registering. Any help on this?

thanks
1 Dec 2006, 10:22 PM
kobra

Re: customer cannot login

Do you have SSL set to "true" in the config.php file? AND THEN DO YOU HAVE A FUNCTIONING SSL Certificate?
2 Dec 2006, 03:40 AM
ethanolic

Re: customer cannot login

Quote:

Originally Posted by kobra

Do you have SSL set to "true" in the config.php file? AND THEN DO YOU HAVE A FUNCTIONING SSL Certificate?

Thanks for the help, but how do i get a SSL certificate?
3 Dec 2006, 03:44 AM
kobra

Re: customer cannot login

Sorry, I meant to ask you these questions to obtain answers as to how you are currently configured.....If SSL is set to false in the configure.php then this should not be an issue....only if it is set to true and there is no SSL then it might act like what you have stated.....

You do not require an SSL to be able to login...but one should be considered if you are going to accept credit cards for purchases.
They are available at many sites.
3 Dec 2006, 12:54 PM
ethanolic

Re: customer cannot login

Quote:

Originally Posted by kobra

Sorry, I meant to ask you these questions to obtain answers as to how you are currently configured.....If SSL is set to false in the configure.php then this should not be an issue....only if it is set to true and there is no SSL then it might act like what you have stated.....

You do not require an SSL to be able to login...but one should be considered if you are going to accept credit cards for purchases.
They are available at many sites.

Its already set to SSL false. So whats next?
3 Dec 2006, 04:13 PM
Ajeh

Re: customer cannot login

What are your session settings?

Does turning off Recreate Sessions fix this issue?
4 Dec 2006, 02:23 AM
ethanolic

Re: customer cannot login

Thanks its working now.
18 Oct 2007, 01:03 PM
david.buckley

Re: customer cannot login

Thanks again Ajeh.

I was having the same issue and you have provided the right solution.

I love this forum.

It is the most helpful and informative forum that I belong to and I've frequented a few.

Sorry to sound like a complete suck up but I think that I need to spread the lurve.

:)
24 Oct 2007, 07:14 AM
Ajeh

Re: customer cannot login

You are more than welcome ... :smile:

Note: turning off Recreate Sessions is less secure ...

You may wish to check with your hosting site as to why you need to turn off this setting and if they couldn't set up the server better for you ... :unsure:
24 Oct 2007, 11:00 AM
david.buckley

Re: customer cannot login

Hah!

I asked them to upgrade my PHP version once before and they essentially just laughed. They have more than just a couple of customers on each of their servers and so couldn't at the request of just one customer.

What they suggested I do was buy one of their dedicated server packages.

anyway never mind. I would hassle their tech support guys except that their choice of e-commerce solution is OSC and so they don't typically know too much about Zen-cart. Speeeeewin'!

Thanks again though.