PROTX, checkout_process.html is blank when loaded

Hey guys, we have been trying to install Protx Direct for about the last week now. We have installed it, uninstalled it, re installed it but still whenever we get right to the end of the payment on our website the /checkout_process.html page just loads up blank.

We have turned off the SEO's to see if this makes any difference but is doesn't it still loads blank. We have Paypal running at the moment and that is fine but we need another payment method

Has anybody had the same problem with Protx and does anyone know how to fix it any help would be appreciated :smile:!

Thanks,

Craig

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Originally Posted by craig-heavygoods

Hey guys, we have been trying to install Protx Direct for about the last week now. We have installed it, uninstalled it, re installed it but still whenever we get right to the end of the payment on our website the /checkout_process.html page just loads up blank.

We have turned off the SEO's to see if this makes any difference but is doesn't it still loads blank. We have Paypal running at the moment and that is fine but we need another payment method

Has anybody had the same problem with Protx and does anyone know how to fix it any help would be appreciated :smile:!

Thanks,

Craig

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Hi Craig,

I was having this problem too and solved it by installing CURL on my server. I noticed this problem after moving servers. So, it was quite easy to track down the issue. :)

Hope this helps.

I've been told by the boss man that we already have curl on our server so that didn't work unfortunatly :(

I discovered though that it's not just protx that is doing it but its also CC

Paypal is fine though, but we don't just want to use Paypal

Does anybody else have any suggestions to what this could be

Are you sure the page is blank? There's often a helpful PHP message lurking in the HTML even if nothing shows visibly on the page.

Afterthought ... this might be linked to the issue that appears to be resolved by this thread.

Unfortunalty that thread didn't work, the arrow that could of been missing wasn't missing :(

It's Protx Direct version 2.4.0 if that is any use to anyone out there reading

I'm pretty sure the page is blank kuroi, I saved the page and there was no PHP in there. If I'm being a complete idiot where else can I look to see if there is PHP code there?!

I've been through all the

\includes\modules\pages folders that relate to the payment stages and compared them with the other sites we have that work and all the code in these is still the same.

o yeah and the order isn't even coming up in the admin panel, unlike the other thread which is a bigger pain

Is there somewhere that we can see the offending page (via a test account)?

www.active-batteries.co.uk

its in test mode at the moment if you wanna have a look

Happy to if you supply a test account.