I don't have an sellonline account with Canada Post, is that a problem? in my canada post setup, my Customer ID is CPC_DEMO_XML.
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I don't have an sellonline account with Canada Post, is that a problem? in my canada post setup, my Customer ID is CPC_DEMO_XML.
Hey Royal
I just tried to install a fresh ZC1.3.9d with only Canada Post module installed, then i tried to add 4+ items into the cart, then i found that the Canada Post calculation error again. the error message is the same as my store's error message.
An unknown error occured with the Canada Post shipping calculations.
If you prefer to use Canada Post as your shipping method, please contact the onlinestore via Email.
Do you mind to do a test as well? I would really appreciate for your help.
Hello edmundsu,Quote:
Originally Posted by edmundsu
You will find the file in Zen Cart V1.3.9d.
Yes! Call Sell Online help desk at 1-866-511-0546.Quote:
I don't have an sellonline account with Canada Post, is that a problem? in my canada post setup, my Customer ID is CPC_DEMO_XML.
Yes, I will help.Quote:
Do you mind to do a test as well? I would really appreciate for your help.
I had similar a while back - it turned out the order wouldn't fit in the boxes I had defined in my profile. It was a really goofy boo boo where I accidentally defined a product as being x inches long instead of x cm long which made it bigger than all my cm defined boxes. Drove me nuts!Quote:
An unknown error occured with the Canada Post shipping calculations.
If you prefer to use Canada Post as your shipping method, please contact the onlinestore via Email.
And another situation I had - you have to give your product dimensions in the same sequence as your box dimensions ., ie a 5 x 9 x 1 product will not fit in a 9 x 5 x 1 box. So either you need to define both as boxes, or make sure to define product dimensions accordingly.
This may not be your problem, but it's what gave me that kind of error.
Good point Soxophoneplayer.Quote:
Originally Posted by soxophoneplayer
Edmundsu: As soon as you get an account with sellonline you will be able to add your dimensions for your boxes.
ok, i am going to get the sellonline account now. and see what happen.
I haven't had a problem with ZC or the CP shipping module, Until I started testing the shipping. When editing products, I can't change the box dimensions, and can not Un-check that box reading "Item ships in its original box? (ie: no extra packaging charges) "
it reads 12
12
12
.....and the box is always checked
It wont allow me to edit it. I am new at doing this, have I installed something incorrectly, or is there an area I am missing to update.
I would really appreciate some help. Thanks!
(this is a brand new install, so I am using all the latest/newest files)
Hello TinMan780,
What is the version of your Zen Cart and Canada Post Module?
Check to make sure that all files are uploaded correctly.
Good Morning Royal, thanks for the quick response.
I am using v1.3.9d (my hosting provider put it on, to an existing site, for me)
The file look to be in the correct places., when I try to reinstall the sql patch, it tells me "no dice" it's already been installed...
Do I have to uninstall the module in order to reinstall it, or can i just copy and paste over it with my filezilla?
Hello TinMan780,
Did you cute and paste the sql patch or did you upload it?
For sql patch always cute and paste.
Upload all the files again and see if that help.