Mailbeez After Sales Modules

sorry for the late reply, did not get any notification.

Quote:

---

when i send a test email i get a bunch of warnings

---

which Zencart Version do you use?

Quote:

---

But i still can not send html emails, all the emails are sent in text format, i am using
the SMTP email server. Any idea how to fix that?

---

Check out the FAQ on http://www.mailbeez.com/support/

Quote:

---

Originally Posted by TamyA

Ok, with all the test account that i had and set to HTML subscription did not work, when i created a new fresh email and created a new account it worked,i am confused since all the testing was done with accounts that set-up to receive html email.

---

but with having MailBeez configured to sent through your own SMTP Server instead of Zencarts mail-function this should not happen.

Quote:

---

Any idea why there is a significant difference in the number or orders shown under mailbeez for the same criteria with zen cart admin?
for example the number of shipped orders in the past year under zen cart is double the orders shown under mailbeez taking in consideration the repeat orders and repeated emails addresses.

---

e.g. the winback advanced module only finds the unique customers - while in zencart you might see all orders in that timeframe.

a small step further... am happy to announce:

MailBeez V2.9.9-3 released

[23.03.2015: VERSION 2.9.9-3]

Enhancements:
- allover performance improvements
- improved caching for apps.mailbeez.com API
- improved commerce-seo compatiblity
- improved Gambio Integration
- improved customer insight V2.71
- shopvoting V3.57
- framework enhancements

Bugfixes

- removed PHP5.4 warning
- fixed bug when testing PHPMailer SMTP

For all Changes visit: http://www.mailbeez.com/documentation/changelog/

those having the latest Version installed will see an update notification in their MailBeez admin and can easily update with some clicks.

For updating from older Versions (< 2.9.3) please download the latest quickstart package from www.mailbeez.com and follow the included update instructions - all easy!


cheers
cord

@mailbeez Is mailbeez v2.9.9-3 compatible with php 5.4.22 and zencart 1.5.1?

I had read the specifications and they don't say anything about it.

Quote:

---

Originally Posted by mailbeez

a small step further... am happy to announce:

MailBeez V2.9.9-3 released

[23.03.2015: VERSION 2.9.9-3]

Enhancements:
- allover performance improvements
- improved caching for apps.mailbeez.com API
- improved commerce-seo compatiblity
- improved Gambio Integration
- improved customer insight V2.71
- shopvoting V3.57
- framework enhancements

Bugfixes

- removed PHP5.4 warning
- fixed bug when testing PHPMailer SMTP

For all Changes visit: http://www.mailbeez.com/documentation/changelog/

those having the latest Version installed will see an update notification in their MailBeez admin and can easily update with some clicks.

For updating from older Versions (< 2.9.3) please download the latest quickstart package from www.mailbeez.com and follow the included update instructions - all easy!


cheers
cord

---

Quote:

---

Originally Posted by aire

@mailbeez Is mailbeez v2.9.9-3 compatible with php 5.4.22 and zencart 1.5.1?

I had read the specifications and they don't say anything about it.

---

yes, works!

I've just updated Mailbeez from v2.9.9-3 to V. 2.9.9-6 and now the Nopurchase Advanced module does't run (view recipients, run module, etc)
It throws a 500 internal server error.

How can I downgrade?

Quote:

---

Originally Posted by aire

I've just updated Mailbeez from v2.9.9-3 to V. 2.9.9-6 and now the Nopurchase Advanced module does't run (view recipients, run module, etc)
It throws a 500 internal server error.

How can I downgrade?

---

Hey sebastian,

rather lets find the reason for this issue - we are in touch through the mailbeez helpdesk

cord

HI,
I need to edit my mail template, but I can't seem to find it. Can anyone tell me the location please

Hey Rizla,

check out:

Guide to Getting Started
http://www.mailbeez.com/documentatio...tting-started/

Customizing MailBeez Email Templates
http://www.mailbeez.com/documentatio...ail-templates/

with going for any matching professional plan on https://apps.mailbeez.com you will be able to edit any email content through the visual template editor, which also supports responsive (mobile friendly) emails.

regards
cord

Still can't locate the mailbeez email folder.... Problem I'v got is when I send out the emails to past customers, everything looks ok but the template button does not take them directly to the redviews page for the item so I'm getting zero reviews. The button just links to the product page or the categories page

Hey rizla,

please read the linked guides.

the modul templates are located in

/mailhive/mailbeez/<module>/email/

regards
cord

I've made several attempts to upgrade MailBeez v. 3.0.2 to 3.23. Everything runs fine up until the Backup phase of the upgrade. The progress line fills like the backup has completed and then it just sits and goes no further. When I look in the backup folder I do see the files backed up, however I'm receiving the following DEBUG Log error: PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 87 bytes) in /usr/www/xxx/xxx/xxx/catalog/mailhive/cloudbeez/cloudloader/php/pclzip.lib.php on line 3246

Please advise.

hi,

form the error message I see you server is configured with 32MB PHP memory. This is very low and the reason for the failure.

Please increase the PHP memory limit (you might contact your server admin) to e.g. 128MB

I wanted to upgrade from 2.7.5 (I think) to the latest version. I'm on zc 1.5.1, I upload the proper files in the mailbeez_installer_v3.0.zip file, then browse to mailbeez in admin.

All system checks were green so I agree and continue. It downloads application files, backs up, checks perms, unpacks files, then:

"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

I'm quite sure this is something I did wrong, but can someone point me in the right direction?

I guess your server is running into a PHP timeout or PHP memory limit - try to increase both (ask google how to).

Also try to check your apache and PHP error log.

Failed at the first step :(
I downloaded the latest 3.4.4 mailbeez
I unzipped and copied the files on my zencart 1.5.1, classic template, linux server, PHP 5.4.
I go to tools/mailbeeze and then I get the message "Couldn't resolve host 'www.mailbeez.en'"

I checked the zencart log and no error messages today, I checked the server error log also no errors.

I also have German language so switched to German.

I go to tools/mailbeeze and I get the correct mailbeez message with the install button.
I click the install button and then the screen goes white but with the correct Zen Cart headings. Then nothing more seems to happen. Also no error logs.

Appreciate any advice :)

hey martin,

should be fixed now - was a server side issue due to relaunch last week.

just try again to run the installer

Quote:

---

Originally Posted by mailbeez

hey martin,

should be fixed now - was a server side issue due to relaunch last week.

just try again to run the installer

---

Thanks
Now when I go to Tools/mailbeez (English version) I see the correct install screen but when I push the install button I just get a white screen with the url;
https://www.simmar.ch/catalog/admin/...e=install_core

I changed the name of my admin directory in this example.

No error messages in the zen cart log or the server log :(

Also the zen cart module headings are gone.

Quote:

---

Originally Posted by marton_1

Thanks
Now when I go to Tools/mailbeez (English version) I see the correct install screen but when I push the install button I just get a white screen with the url;
https://www.simmar.ch/catalog/admin/...e=install_core

I changed the name of my admin directory in this example.

No error messages in the zen cart log or the server log :(

Also the zen cart module headings are gone.

---

I found an "install log"
This is what it shows when I click on install. Hope it helps :)

[2015/10/26 09:31:02] Server request: content/mailbeez_core_installer/de?IMG=screen_osc.png&p=YTo0OntzOjY6ImRvbWFpbiI7czoxMzoid3d3LnNpbW1hci5jaCI7czox OiJwIjtzOjc6InplbmNhcnQiO3M6MToiYSI7czo1OiJNSF9JRCI7czozOiJ1cmwiO3M6NjA6ImFIUjBj SE02THk5M2QzY3VjMmx0YldGeUxtTm9MMk5oZEdGc2IyY3ZiV0Z5ZEc5dVlXUnRhVzR6Smk4PSI7fQ%2 53D%253D
[2015/10/26 09:31:02] Server request: content/mailbeez_core_common/de?p=YTo0OntzOjY6ImRvbWFpbiI7czoxMzoid3d3LnNpbW1hci5jaCI7czoxOiJwIjtzOjc6InplbmN hcnQiO3M6MToiYSI7czo1OiJNSF9JRCI7czozOiJ1cmwiO3M6NjA6ImFIUjBjSE02THk5M2QzY3VjMmx 0YldGeUxtTm9MMk5oZEdGc2IyY3ZiV0Z5ZEc5dVlXUnRhVzR6Smk4PSI7fQ%253D%253D

hard to say - try to check the php error log on your server

Quote:

---

Originally Posted by mailbeez

hard to say - try to check the php error log on your server

---

Just to check I have mailhive folder in /httpdocs/catalog/mailhive with properties 777

I assume the fact I have the mailbeez showing up in TOOLS/ shows I at least something installed correctly?

Nothing in my server error log

I have the last access-SSL log entry
[27/Oct/2015:09:32:07 +0100] "GET /catalog/...admin..../login.php?camefrom=mailbeez.php HTTP/1.1" 200 1671 "-" "Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.71 Safari/537.36"

I have the last Xferlog entry
Mon Oct 26 09:31:17 2015 0 178.38.76.56 16016 /home/httpd/vhosts/simmar.ch/httpdocs/catalog/mailhive/cloudbeez/cloudloader/install.log a _ o r {DB user id} ftp 0 * c

I would really like to use this .....

Quote:

---

Originally Posted by marton_1

I would really like to use this .....

---

looks like we will not get it solved here in the forum - please send me a message (gerne auf Deutsch) through the MailBeez contact form

Quote:

---

Originally Posted by mailbeez

looks like we will not get it solved here in the forum - please send me a message (gerne auf Deutsch) through the MailBeez contact form

---

Kein Problem!

The issue should be fixed now, please download the latest version (3.5+) of the installer from mailbeez.com and re-upload all files.


Then the installer should run through!

Great, Perfect

Many thanks

I'm from Italy. I'm your paying customers. I'm using the Italian version zen cart

Today I tested the "Greetings Coupon Birthday" module, and successfully sent the Email and the coupon. But the valid time of the coupon is wrong.

I analyze the reason. Because the time format of Italy is day / month / year. but the mailbeez sent out of the time format is month / day / year. This caused the error.

Let me give you an example:
Today is February 16th, I set the valid time 14 days, that is, it will expire in March 1st. The time given by the mailbeez system is 03/01/2016, which is March 1, 2016. But I received the test email show that the time is January 3, 2016.
I hope you can understand my problem, and help me to solve the problem. thank you

hi matteo,

haven't received a notification about your question, but we solved it already through the helpdesk (helpdesk at mailbeez dot com)

regards
cord

getting the following error no idea why!!!
Any suggestions??????????
zen cart version 1.5.4
Warning: Illegal string offset 'EMAIL_TO_NAME' in /home/****/public_html/includes/functions/functions_email.php on line 99 Warning: Illegal string offset 'EMAIL_TO_ADDRESS' in /home/****/public_html/includes/functions/functions_email.php on line 100 Warning: Illegal string offset 'EMAIL_SUBJECT' in /home/****/public_html/includes/functions/functions_email.php on line 101 Warning: Illegal string offset 'EMAIL_FROM_NAME' in /home/****/public_html/includes/functions/functions_email.php on line 102 Warning: Illegal string offset 'EMAIL_FROM_ADDRESS' in /home/****/public_html/includes/functions/functions_email.php on line 103

hi, looks like a compatibility issue with zencart 1.5.4 - will be fixed with the next MailBeez release start of march 2016.

workaround: go to MailBeez > configuration > email engine, select "PHP Mailer" and configure a SMTP server for sending emails (or select Newsletter2Go)

Quote:

---

Originally Posted by waddtown

getting the following error no idea why!!!
Any suggestions??????????
zen cart version 1.5.4
Warning: Illegal string offset 'EMAIL_TO_NAME' in /home/****/public_html/includes/functions/functions_email.php on line 99
...

---

Just checked and I would say the warning comes from the ZenCart code (when calling the function through MailBeez the error-level might be lower and showing up warnings which are otherwise suppressed)

ZenCart 1.5.5 Compatibility

With Version 3.3.5 MailBeez supports ZenCart 1.5.5

See the changelog on:
https://www.mailbeez.com/documentation/changelog

Google Penalty Fix

Last weekend Google introduced penalties for wrong application of rich snippets. This also affected users of the Shoprating Module pre-integrated into the MailBeez core System.

The issue has been fixed and the fix is part of the latest MailBeez Version 3.4.2 - just use the built in updater.

Check out the MailBeez Changelog

Hi there, I just wanted to check if the module has been updated to work with MailChimp API version 3.0? Apparently support for v2 will be discontinued on December 31 2016.

Hi Jackie,

I can confirm the MailChimp Integration module https://www.mailbeez.com/documentati...nfig_mailchimp will be updated to support the MailChimp API Version 3 and be available for all pro plan users before end of 2016.

Quote:

---

Originally Posted by mailbeez

Hi Jackie,

I can confirm the MailChimp Integration module https://www.mailbeez.com/documentati...nfig_mailchimp will be updated to support the MailChimp API Version 3 and be available for all pro plan users before end of 2016.

---

Just wanted to say, I just installed MailBeez and it's beautiful. The UI is incredible and flows so well. Now I just hope I can customize it accordingly without ruining it lol.

Thanks a lot, that’s good to read :)

Check out https://www.mailbeez.com/documentati...etting-started for how to configure and customise the system.

the really cool stuff is available as subscriptions, see https://apps.mailbeez.com/plans for more

/cord

I am using version 1.5.5a on a linux server and have just come across this error with mailbeez version 3.6.4 that is using the winback, review, No purschase and referal honey modules installed some time back. I was getting a message from the server saying that mailbeez was causing an issue with the memory :

Server memory error:

ProcessesPIDOwnerCPU %Memory %Command20044outdoork0.025.35/usr/bin/php
/mailhive.php28582outdoork0.015.35/usr/bin/php
/mailhive.php4650outdoork0.005.29/usr/bin/php
/mailhive.php10971outdoork0.005.29/usr/bin/php
/mailhive.php13104outdoork0.005.29/usr/bin/php
/mailhive.phpFor addtional details

Mailbeez error message:

Warning: Illegal string offset 'EMAIL_TO_NAME' in /includes/functions/functions_email.php on line 99
Warning: Illegal string offset 'EMAIL_TO_ADDRESS' in /includes/functions/functions_email.php on line 100
Warning: Illegal string offset 'EMAIL_SUBJECT' in /includes/functions/functions_email.php on line 101
Warning: Illegal string offset 'EMAIL_FROM_NAME' in /includes/functions/functions_email.php on line 102
Warning: Illegal string offset 'EMAIL_FROM_ADDRESS' in /includes/functions/functions_email.php on line 103

Can anyone advise me as to what I need to do to correct it please.

Quote:

---

Originally Posted by Bruce1952

I am using version 1.5.5a on a linux server and have just come across this error with mailbeez version 3.6.4 that is using the winback, review, No purschase and referal honey modules installed some time back. I was getting a message from the server saying that mailbeez was causing an issue with the memory :

Server memory error:

ProcessesPIDOwnerCPU %Memory %Command20044outdoork0.025.35/usr/bin/php
/mailhive.php28582outdoork0.015.35/usr/bin/php
/mailhive.php4650outdoork0.005.29/usr/bin/php
/mailhive.php10971outdoork0.005.29/usr/bin/php
/mailhive.php13104outdoork0.005.29/usr/bin/php
/mailhive.phpFor addtional details

---

When sending to large lists w/o limits the sending process can reach (depending on the server configuration) the PHP memory limits. MailBeez is designed to handle this situation and the sending process will continue where it was stopped.

Quote:

---

Originally Posted by Bruce1952

Mailbeez error message:

Warning: Illegal string offset 'EMAIL_TO_NAME' in /includes/functions/functions_email.php on line 99
Warning: Illegal string offset 'EMAIL_TO_ADDRESS' in /includes/functions/functions_email.php on line 100
Warning: Illegal string offset 'EMAIL_SUBJECT' in /includes/functions/functions_email.php on line 101
Warning: Illegal string offset 'EMAIL_FROM_NAME' in /includes/functions/functions_email.php on line 102
Warning: Illegal string offset 'EMAIL_FROM_ADDRESS' in /includes/functions/functions_email.php on line 103

---

This Warning (not an error) comes from zencart code, however by default zencart is disabling warnings but MailBeez not. Therefor you see this warning through MailBeez. Its unclean code, but not causing any function issues.

Quote:

---

Originally Posted by mailbeez

W

---

So do I have to purchase a package to download Community addons? I was going to test WinBack Simple but it literally takes me to the plan purchase page.

Quote:

---

Originally Posted by CSGODeimos

So do I have to purchase a package to download Community addons? I was going to test WinBack Simple but it literally takes me to the plan purchase page.

---

You only need to create a free account to download the community modules. But sometimes there is a bug 🐜 redirecting. Try to use another browser.

Quote:

---

Originally Posted by mailbeez

You only need to create a free account to download the community modules. But sometimes there is a bug �� redirecting. Try to use another browser.

---

Ahh yeah, it was auto-redirecting with Firefox. Tried it in Chrome and it worked fine. Thanks, appreciate it!

Quote:

---

Originally Posted by mailbeez

When..

---

With WinBack / WinBack Premium, is there a way to tie emails to a specific product for a specific customer. So for example, if they order Product 3123, 31 days later it reminds them to reorder product 3123.

To resolve the issue where the DOCTYPE declaration is showing as text in the email, go to ADMIN > MAILBEEZ > CONFIGURATION > EMAIL ENGINE and change Override Zencart Email Template System to False.

I recommend to set up an SMTP-Server or use Newsletter2go in ADMIN > MAILBEEZ > CONFIGURATION > EMAIL ENGINE to completely bypass Zencart´s mail function