Image Handler 4 (for v1.5.x) Support Thread

Quote:

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Originally Posted by Fungai

I have repeatedly followed the instructions for an install of IH4 for the last 4 days. I'm totally missing something. I change the name to my admin name I FTP the files over that are not the same name and use WinMerge to merge the files that are. Every time I try to start up I get a white screen instead of an Admin Login. I've tried to be in Admin then do the FTP of files as well but when I click on something I get the white screen. I'm clueless at this point in time. What could I possibly be doing wrong?

Please help me. the only blog I found that's like my problem gave no real response as to what he did to fix it and instead said "I got it"

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A white screen means that there is an errorlog created in the logs folder, if you post the contents of the errorlog file we can help.

Quote:

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Originally Posted by Fungai

I have repeatedly followed the instructions for an install of IH4 for the last 4 days. I'm totally missing something. I change the name to my admin name I FTP the files over that are not the same name and use WinMerge to merge the files that are. Every time I try to start up I get a white screen instead of an Admin Login. I've tried to be in Admin then do the FTP of files as well but when I click on something I get the white screen. I'm clueless at this point in time. What could I possibly be doing wrong?

Please help me. the only blog I found that's like my problem gave no real response as to what he did to fix it and instead said "I got it"

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The template I was working with is the Holiday Zen template. For some reason I could not find the reason why I got a white screen instead of an Admin Login page. I have decided to wipe Zen Cart and all it's related images off the site and install a fresh Zen Cart, then the Image Handler 4. It worked. Starting from scratch was a setback to be sure.

For me, Image Handler 4 doesn't work with a site that's already populated. I would not recommend installing it unless it's a fresh Zen Cart install.

I have backups of the site that would give me the white screen on IH4 when I tried to merge it, in case anyone ever sees this and wants to respond. It would be nice to see what I missed.

Quote:

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Originally Posted by Fungai

The template I was working with is the Holiday Zen template. For some reason I could not find the reason why I got a white screen instead of an Admin Login page. I have decided to wipe Zen Cart and all it's related images off the site and install a fresh Zen Cart, then the Image Handler 4. It worked. Starting from scratch was a setback to be sure.

For me, Image Handler 4 doesn't work with a site that's already populated. I would not recommend installing it unless it's a fresh Zen Cart install.

I have backups of the site that would give me the white screen on IH4 when I tried to merge it, in case anyone ever sees this and wants to respond. It would be nice to see what I missed.

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I install Image Handler almost on a weekly basis for new an d existing shops, and never got a white screen. It must be some other module, which needs to be merged in to the new files.

Quote:

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Originally Posted by Design75

I install Image Handler almost on a weekly basis for new an d existing shops, and never got a white screen. It must be some other module, which needs to be merged in to the new files.

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Yup!!! **nods in agreement** :yes:

Quote:

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Originally Posted by Fungai

For me, Image Handler 4 doesn't work with a site that's already populated. I would not recommend installing it unless it's a fresh Zen Cart install.

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Sorry, but this is not a true statement at all.. Like Design75, I install IH4 all the time and it doesn't matter if it's a new site, old site..

Quote:

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Originally Posted by Fungai

I have backups of the site that would give me the white screen on IH4 when I tried to merge it, in case anyone ever sees this and wants to respond. It would be nice to see what I missed.

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well it would be nice to see the error logs so someone CAN respond.. (as Design75 suggested in response to your initial post)

Quote:

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Originally Posted by Design75

A white screen means that there is an errorlog created in the logs folder, if you post the contents of the errorlog file we can help.

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Agree that installation on a site prepopulated or not can be performed with success, and that spending four days independently trying to resolve the issue then waiting possibly 2 hours for a response before indicating that the software doesn't work is not the route to take. Further it seems from the description that the issue was with the admin side not the entire store. The admin side could have been addressed independently without rebuilding everything.

Quote:

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Originally Posted by mc12345678

Agree that installation on a site prepopulated or not can be performed with success, and that spending four days independently trying to resolve the issue then waiting possibly 2 hours for a response before indicating that the software doesn't work is not the route to take. Further it seems from the description that the issue was with the admin side not the entire store. The admin side could have been addressed independently without rebuilding everything.

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Yup!!! **nods in agreement** :yes:

Quote:

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Originally Posted by Fungai

For me, Image Handler 4 doesn't work with a site that's already populated. I would not recommend installing it unless it's a fresh Zen Cart install.

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I have done several upgrades on sites with IH installed, which means uninstalling the plugin, doing the upgrade, and installing the current version of the plugin. This works. I would have to surmise that the issue is conflict with another plugin you have installed or some piece of customization. The mere fact that there is content in the store does not preclude installation of IH.

Quote:

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Originally Posted by mc12345678

Further it seems from the description that the issue was with the admin side not the entire store. The admin side could have been addressed independently without rebuilding everything.

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Definitely. Check the log file - there are several places on the Zen-Cart site that tell you that when you get a white screen to check the log files. You may immediately recognize the error reported, in which case you could have fixed this before several days of frustration. If you can't recognize the problem immediately, don;t worry. Just post the log to this board as suggested immediately after you initially posted your problem. Someone here may have seen that exact problem before and be able to give you the fix or the developer may be able to translate the log for you and give you specific action items - or at least let you know what may be causing the conflict. It is possible that the issue is with one of your other plugins or themes, and you may need to check with support for that add-on...

I have installed IH 4 on the Glascow_Neat template and ZC 1.5.1. The template is only for the Catalog and not the admin side. I have everything on the admin side and actually can add additional images etc and it shows in the image handler manager, so the admin side I am going to assume is working properly. From the catalog the only image is the original image, can someone guide me to what changes I have to make, that the installer did not? I am fairly confident that it has to do with files not being placed into my Glascow_Neat template, I am just not sure which files are needed and where.

I just went through my whole site, and all files that are needed from the IH Package are all exactly where they are supposed to be, so now I am a bit more confused if that is possible. I actually, just in case it was an installer issue, used WinMerge on my old files with the ones from the Install package, and uploaded those, no changes. So now I am really stumped. I am experienced at merging code, and installing plug ins on sites, so I do not believe that is an issue.

The only thing that was off on the install was that the following files did not exist at all on my site and they were ones that were in the to be altered list. (they do exist now though)

/includes/modules/YOUR_TEMPLATE/additional_images.php
/includes/modules/YOUR_TEMPLATE/main_product_image.php
/includes/templates/YOUR_TEMPLATE/popup_image_additional/tpl_main_page.php

The message at the top of the admin page never happened either, however I can not be absolutely positive on that one, because apparently I had timed out and had to log back in when I clicked on the anylink part.

The Images are not enlarging on my site at.


http://www.rarecoinsandtokens.co.uk/...roducts_id=618


The version of Zen Cart Zen Cart 1.5.0
Database Patch Level: 1.5.0
v1.5.0 [2014-12-28 15:30:33] (Version Update 1.3.9->1.5.0)
v1.3.9f [2010-09-01 18:01:05] (Fresh Installation)

· The version of Image Handler 4 Version: 4.3.2
Image Handler⁴

Other add-ons you may have also installed
ckeditor

· Hosting/server information (PHP versions, mySQL versions, hosting provider etc)

PHP Version: 5.4.28 (Zend: 2.4.0)
Database: MySQL 5.5.40-cll

GD Support	enabled
GD Version	bundled (2.1.0 compatible)
Server Host: enterprise.terrassl.net (212.113.134.236)	Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.18-448.16.1.el5.lve0.8.70

· The EXACT error/issue you are experiencing

Enlarge image function does not work.
Images are displayed in small image size.


install sequence/method you used to install Image Handler 4.

Installed ZC 1.5 in subfolder.
Tested and operated correctly.

Moved files to main html directory and images not resizing.
Installed IH4 by copying all source files to correct folder tree position.
Message retrieved from Zen Cart
“Image Handler files all exist in correct positions in the directory structure.
and
Image Handler has been successfully installed”

These are the settings in Configuration – Images-

Image - Use Proportional Images on Products and Categories	1
IH resize images	yes
IH small images filetype	no_change
IH small images background	255:255:255
IH small images compression quality	85
IH small images watermark	no
IH small images zoom on hover	yes
IH small images zoom on hover size	Medium
IH medium images filetype	no_change
IH medium images background	255:255:255
IH medium images compression quality	85
IH medium images watermark	no
IH large images filetype	no_change
IH large images background	1:1:1
IH large images compression quality	85
IH large images watermark	no
IH large images maximum width	750
IH large images maximum height	550
IH watermark gravity	Center

A typical page can be seen here
http://www.rarecoinsandtokens.co.uk/...roducts_id=618


Image Handler for the above product reports as follows.

Image name	File Type	Default size	Medium size	Large size	Action
1736 roses & plumes shilling 001	.JPG	[IMG]file:///C:\Users\Sup\AppData\Local\Temp\msohtml1\01\clip_image001.jpg[/IMG] 142x75 3.56Kb	[IMG]file:///C:\Users\Sup\AppData\Local\Temp\msohtml1\01\clip_image002.jpg[/IMG] 227x120 7.56Kb	[IMG]file:///C:\Users\Sup\AppData\Local\Temp\msohtml1\01\clip_image003.jpg[/IMG] 750x395 55.41Kb

I am quite stuck now, since IH4 seems to be installed, but not communicating with the default Zen Cart files.
I have looked through the forum, but cannot find a relevant post, since I am not getting an error message as such.

One curious feature is that the file header_php_IH4.php in
/public_html/includes/modules/pages/popup_image_additional
renames to: header_php.phpIH_1419950695.OLD.IH4
which I do not understand.


Any help would be very much appreciated.