Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

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Originally Posted by richardtuttle

Any updates on this plugin working with ZC 1.5.3? I have installed it following the instructions and am also getting the "WARNING: An error occurred, please refresh the page and try again." issue.

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Same here. I tried the fix in post 95, but no luck. The error in my log is:

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[07-Jan-2015 14:07:12] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Display Name field options','RETURN_NAME','1','Display Name field as:<br />0 = Display as Optional<br />1 = Display as Required<br />2 = Do not Display', '92',1, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'0\', \'1\', \'2\'),') ==> (as called by) /admin/includes/init_includes/init_ra_config.php on line 53 <== in /includes/classes/db/mysql/query_factory.php on line 155

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Originally Posted by abcisme

Same here. I tried the fix in post 95, but no luck. The error in my log is:

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I've just installed on a ZC 1.5.4 site I'm building, did not do any fixing... no problems. Works running return tests..

however, I can see after reading the int_ file where you could be getting issues if the configuation table is no longer a standard format... 'Column count doesn't match value count'. Not to hard to recode the int file so to cover the non-standard column counts... I'll repost back with an updated int file in a day or so...

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Originally Posted by davewest

I've just installed on a ZC 1.5.4 site I'm building, did not do any fixing... no problems. Works running return tests..

however, I can see after reading the int_ file where you could be getting issues if the configuation table is no longer a standard format... 'Column count doesn't match value count'. Not to hard to recode the int file so to cover the non-standard column counts... I'll repost back with an updated int file in a day or so...

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Most likely the OP installed a Numinix module which adds a column to the configuration table. Since the installer for this module shortcuts explicitly naming the columns, it will spit out the column count error when run..

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Originally Posted by DivaVocals

Most likely the OP installed a Numinix module which adds a column to the configuration table. Since the installer for this module shortcuts explicitly naming the columns, it will spit out the column count error when run..

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Yep, I have a Numinix mod installed (FEC).

Thanks @davewest! Really, really appreciate your help!!! :smile:

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Originally Posted by abcisme

Yep, I have a Numinix mod installed (FEC).

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I figured... I use the old FEC modified so I don't have that problem.

So... I didn't spend allot of time testing, hit ZC 1.5.3 to 1.5.4 only. I would run a un-install first, this one works, but doesn't address the added columns, but the installer checks for them.

Code:

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SET @t4:=0;
SELECT @t4:= configuration_group_id FROM configuration_group WHERE configuration_group_title = 'Return Authorization' LIMIT 1; 
DELETE FROM configuration WHERE configuration_group_id = @t4 AND @t4 != 0;
DELETE FROM configuration_group WHERE configuration_group_id = @t4 AND @t4 != 0;
DELETE FROM admin_pages WHERE page_key='configReturnAuth';

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To use, replace the /ADMIN/includes/init_includes/init_ra_config.php with this new one. Add the deleted /ADMIN/includes/auto_loader/config.ra.php. login to your admin. The installer only runs after a log on and if RMA version 1.2 is not already installed. Why the installer! it's the only way to check for errors, fix what it can or tell you it can't... Running a plan SQL wont fix things.

If your database is totally messed up, more then one return group, you may have to use phpmyadmin to delete them..

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Originally Posted by davewest

I figured... I use the old FEC modified so I don't have that problem.

So... I didn't spend allot of time testing, hit ZC 1.5.3 to 1.5.4 only. I would run a un-install first, this one works, but doesn't address the added columns, but the installer checks for them.

Code:

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SET @t4:=0;
SELECT @t4:= configuration_group_id FROM configuration_group WHERE configuration_group_title = 'Return Authorization' LIMIT 1; 
DELETE FROM configuration WHERE configuration_group_id = @t4 AND @t4 != 0;
DELETE FROM configuration_group WHERE configuration_group_id = @t4 AND @t4 != 0;
DELETE FROM admin_pages WHERE page_key='configReturnAuth';

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To use, replace the /ADMIN/includes/init_includes/init_ra_config.php with this new one. Add the deleted /ADMIN/includes/auto_loader/config.ra.php. login to your admin. The installer only runs after a log on and if RMA version 1.2 is not already installed. Why the installer! it's the only way to check for errors, fix what it can or tell you it can't... Running a plan SQL wont fix things.

If your database is totally messed up, more then one return group, you may have to use phpmyadmin to delete them..

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Thanks a million! It worked! :)

Having a heck of a time getting the RMA info to show up in the admin edit orders page. I'm using super orders. I've tried inserting the RMA code every which way I could, but can't get the info to show up correctly. Can anyone help me merge the RMA code into the orders.php page for Super Orders 4.0.5?

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Originally Posted by DivaVocals

Since the installer for this module shortcuts explicitly naming the columns, it will spit out the column count error when run..

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I added the explicit column naming to version 3. This is the only change in that version.

I also noticed that this module didn't verify that the logged in customer actually placed the order for which an RMA was requested. I fixed this bug in update 4.

hey guys, using 1.5.5a and latest version of flex return auth,
all seems to be working fine except on the checkout_success page.
it doesn't seem to be loading the language for the plugin.
instead of "Returns"
iv got "TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER"
and button link 2 etc.....

HELP PLS