Tabbed Products Pro (TPP) Contrib - Official Thread

Thanks Delia! I have been waiting for such a reply for months.

The website you point to seems to have very similar problems to what I experience after adding TPP. When I try to use GCC on the simonbbc site, it takes me in circles and I can't actually checkout.

I understand that there shouldn't be a conflict between the two, yet whenever I add TPP (and no other changes) to a website where GCC has been working fine, GCC stops working. I understand the challenges of GCC, but I have successfully gotten it working on four different websites - only to have it stop working on the two where I installed TPP.

Can you point me to your website where it is working?

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Originally Posted by delia

I understand your frustration but I have installed google checkout and tabbed products on the same site with no problems.

As it is a payment module there are no files in common between the two modules.

Look at simonbbc.com His google checkout is weird and not normal but has nothing to do with the tabbed products module.

Installing and configuring Google check out is the most challenging installation of all of them and is very hard to get working properly.

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Originally Posted by dkerfoot

Well that all sounds very good, except that on two separate websites where GCO was working fine, installing TPP caused GCO to stop working.

Since no one here has EVER successfully installed TPP and GCO together, out of a sample of 2, TPP has broken GCO 100% of the time.

If you wish to "clear this up once and for all" I would suggest providing an example of GCO and TPP working together on the same website.

Until then, there is both a known incompatibility and an obvious unwillingness to even investigate the problem.

Sheesh indeed!!!!:no:

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Yes.. Sheesh indeed.. I HAVE cleared this up once and for all.. The issue is you don't believe me..

It is NOT LOGICAL to assume that two modules which do not affect the same functionality and/or pages are in conflict with one another. The fact that YOU have an issue is not proof of a conflict either.. NOTHING in the code for these modules WOULD be in conflict AT ALL!!! Google Checkout has no files in common with Tabbed Products Pro, and therefore one would not affect the other..

From your initial post you ALSO indicated that you were updating your store from v1.3.7 to 1.3.9 ALONG with installing these two modules.. There are a NUMBER of issues that could have come out of this major kind of change, and since TPP doesn't do anything but change the look and feel of the PRODUCT PAGES there's NO WAY it would affect the checkout pages as you have reported...

The fact is that these two modules absolutely CANNOT be in conflict with one another.. I can appreciate your frustration, but you really are barking up the wrong tree..

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Originally Posted by delia

I understand your frustration but I have installed google checkout and tabbed products on the same site with no problems.

As it is a payment module there are no files in common between the two modules.

Look at simonbbc.com His google checkout is weird and not normal but has nothing to do with the tabbed products module.

Installing and configuring Google check out is the most challenging installation of all of them and is very hard to get working properly.

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And to add to this, dkerfoot's issues with an UNRELATED module IS NOT caused by Tabbed Products Pro and as such this is NOT a TPP support related question..

The issue here is with Google Checkout plain and simple.. and any questions related to Google Checkout need to be posted on the support thread for the Google Checkout module.

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Originally Posted by delia

I'm seeing the additional images on the tab and at the bottom of the pages like normal. Someone please confirm for that this works in the default installation. I've made some major modifications to this file and I don't know if this is my fault or not. I have not changed any of the default stuff except for some rearrangement and added several custom tabs.

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All of my clients have the additional images tabs turned on and additional images only display in the tab once I turn the tab on and in the default location if the tab is off..

You're seeing them in two places if I understand correctly??

While I mentioned that I had recently upgraded to 1.3.9 in the first post - trying to answer the long list of questions we are prompted to answer for clarity dontcha know - it was actually working fine for two days after the upgrade - GCO and all, before I installed TPP. Then GCO stopped working the moment TPP was installed.

Then, a few weeks later, on a fully upgraded and perfectly working separate install, installing TPP again broke GCO.

While your logic clearly seems impeccable in your own mind, it is unfortunate that you are continuing to ignore empirical evidence - i.e.: every time I install the mod it breaks GCO.

You seem unable to conceive of the idea that GCO was working up to and until TPP was installed. Do you get that? GCO was working. Then TPP broke it. TPP broke GCO. GCO was working, then TPP broke it. Got it?

Twice. Same results. GCO worked - TPP broke it. Twice. Are you with me now?

And yes, I can play with colors and font sizes too, aren't you impressed?

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Originally Posted by DivaVocals

Yes.. Sheesh indeed.. I HAVE cleared this up once and for all.. The issue is you don't believe me..

It is NOT LOGICAL to assume that two modules which do not affect the same functionality and/or pages are in conflict with one another. The fact that YOU have an issue is not proof of a conflict either.. NOTHING in the code for these modules WOULD be in conflict AT ALL!!! Google Checkout has no files in common with Tabbed Products Pro, and therefore one would not affect the other..

From your initial post you ALSO indicated that you were updating your store from v1.3.7 to 1.3.9 ALONG with installing these two modules.. There are a NUMBER of issues that could have come out of this major kind of change, and since TPP doesn't do anything but change the look and feel of the PRODUCT PAGES there's NO WAY it would affect the checkout pages as you have reported...

The fact is that these two modules absolutely CANNOT be in conflict with one another.. I can appreciate your frustration, but you really are barking up the wrong tree..


And to add to this, dkerfoot's issues with an UNRELATED module IS NOT caused by Tabbed Products Pro and as such this is NOT a TPP support related question..

The issue here is with Google Checkout plain and simple.. and any questions related to Google Checkout need to be posted on the support thread for the Google Checkout module.

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I understood your issue as you reported it.. and unfortunately for you there is no answer forthcoming from this module's support thread as the two modules are unrelated..

Your "empirical evidence" ignores the fact that none of the code in Google Checkout is related/common to the TPP code.. I have seen nothing in the TPP code which MIGHT cause the issues you describe with ANY payment or checkout module. I know you are frustrated, and I am sorry you do not have a resolution to your issue. However, I'm afraid it appears that no one can give you an answer at this time.. My suggestion is to go to the Google Check support thread and see if the experts for that module can help you work through the issues..

In the entire history of this module (going all the way back to it's roots as Tabbed Products Pro Lite) no one has ever reported a similar issue at all.. (Which is likely why you didn't get any kind of response in this thread until now..)

And to be thorough, I took the liberty of searching through the Google Checkout support thread as well and again saw no other reports of this or a similar issue..

I did see in the Google Checkout threads LOTS of posts with regards to getting Google Checkout to play nice in general. As Delia has said it (Google Checkout) has been historically one of "the most challenging installation of all of them and is very hard to get working properly"

I hope you get it all worked out. However, despite your belief, Tabbed Products Pro could not cause the issues you are describing as it does not affect or modify any of the files where the issue is occurring..

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Originally Posted by dkerfoot

While I mentioned that I had recently upgraded to 1.3.9 in the first post - trying to answer the long list of questions we are prompted to answer for clarity dontcha know - it was actually working fine for two days after the upgrade - GCO and all, before I installed TPP. Then GCO stopped working the moment TPP was installed.

Then, a few weeks later, on a fully upgraded and perfectly working separate install, installing TPP again broke GCO.

While your logic clearly seems impeccable in your own mind, it is unfortunate that you are continuing to ignore empirical evidence - i.e.: every time I install the mod it breaks GCO.

You seem unable to conceive of the idea that GCO was working up to and until TPP was installed. Do you get that? GCO was working. Then TPP broke it. TPP broke GCO. GCO was working, then TPP broke it. Got it?

Twice. Same results. GCO worked - TPP broke it. Twice. Are you with me now?

And yes, I can play with colors and font sizes too, aren't you impressed?

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I do get that you aren't going to help. However, I'd still love a reply from Delia regarding the website where the two are playing nicely together.

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Originally Posted by dkerfoot

I do get that you aren't going to help. However, I'd still love a reply from Delia regarding the website where the two are playing nicely together.

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AREN'T is not the same as CAN'T.. I can't help and I suspect neither can anyone else since this is the support thread for TPP and your issue is with GCO.. (Which again is likely why you haven't gotten a response on your Google Checkout issue -- with the exception of Delia's response)..

Despite your feelings on the matter, these two modules are not related and do not share files or code in common.. Seems unreasonable to expect a solution from a volunteer community for what looks to be an isolated issue (where the likely issue/solution lies in resolving the Google Checkout setup issues since it is Google Checkout that is in fact NOT working)..

Since we appear to be building up to a round of fisticuffs on this question of TPP and GC, I've rolled up my sleeves to see if there's anything in the code that might cause these two mods to not play nicely together.

Caveat. Never used either of them, and having undertaken a close analysis of the code of both - never likely too!

However, having done that analysis, I too can see no way for these two mods to interact or get in each others way. They share no files in common, and operate on different parts of the store.

The closest they come is in TPP's amendment of the javascript and css loading int eh htm_header file. This would also affect any javascript or css being loaded from external files for GC. Except there isn't any.

That they can work together has been confirmed by Delia, and the GC problems reported by dkerfoot are in the checkout which is not touched by TPP.

I kind off understand the belief that if two things happen at the same time they must be related, but I've seen so many examples where that belief clouded clients (and developers) ability to find the real cause of a problem not to rely on it unless it's accompanied by hard evidence of causality, which isn't the case here.

So I suggest that people with GC problems take them to the GC thread (where the only person admitting to getting them both working hangs out anyway), allowing TPP discussion to continue as normal here.

You have firmly established that you are irrevocably convinced there is no relationship between the two. That would be enough to convince me, IF I hadn't observed it happen. Twice.

Please. I don't need you to try to explain it a different way. I understand that you are convinced. OK? At this point I have no desire to change your mind. I am perfectly OK leaving you to believe whatever you want.

Instead of adding another 10,000 words to obfuscate the discussion further, please just let my simple request stand: Delia, if you could please point to the site where you have both of them working together, I would be very grateful.

Thank you,

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Originally Posted by kuroi

Caveat. Never used either of them, and having undertaken a close analysis of the code of both - never likely too!

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Kuroi,

Just Curious ..
What in the code analysis of Tabbed Product Pro add-on
gives you concern ?


Best Regards
Ken