or make the customer go to the shipping page then confirmation page before being moved off site to paypal
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or make the customer go to the shipping page then confirmation page before being moved off site to paypal
You can remove the Paypal button from the shopping cart page in your Paypal configuration in admin. I would point out that Zencart can't calculate shipping until it knows where the customer lives. If the customer doesn't create an account on your site, Zencart has to wait until the customer returns from Paypal to provide a shipping quote.
Thanks stevesh! lol, i did not know I could do that :blush:
Is there a way to turn it off on index.php?main_page=login? Doing that (I think) would solve the problem of the customer getting the £shipping shock and abandoning the sale. Well, at least they would not initiate a PayPal express checkout before the customer can see the Shipping / VAT and jumping
any help you can give is greatly appreciated!
Are you sure the customers are not hitting the spacebar a number of times for Company name?
Do you also ask for coy number and/or coy tax status details?
I don't think so, but that wouldn't solve the 'problem' anyway. As I said, shipping can't be calculated until Zencart has a ship to address, which in your scenario, wouldn't be available until after the customer returned from Paypal.Quote:
Originally Posted by ray-the-otter
Have customers contacted you about this, or are you just assuming that the VAT/shipping charges are scaring them away ? People abandon carts for all kind of reasons.
I tried that on the OP's site - no go.Quote:
Originally Posted by dw08gm
@dw08gm - it was one of the first things I tried.
@stevesh - just an (attempted) educated guess based on a stumbled upon discovery.
I approached the site as a buyer ready to do a live test transaction with my own CC via PayPal Express. I selected an item at £10, selected PayPal Express on the Your Shopping Cart Contents page, expecting to pay £10, taken to the paypal page (while keeping an eye on the email logs). Choose pay by CC, filled in the details, click Submit, returned to the ZC site's Shipping page where I seen an additional £10 shipping fee. #gasp... proceeded to the Payment Information page, seen add additional cost of VAT adding £4 #MEGAGASP......... Didn't click Proceed and bounced away faster than a fat man in a salad shop.
Check the logs, all the same pattern as earlier and the site had the same symptoms: i.e No customer registration email, Company Name left blank, No record of a PayPal transaction.
I understand that ZC cannot calculate the shipping costs until the ZC site has a delivery address. But what I want to do is limit the checkout flow / process of only offering PayPal Express at the Payment Information page. Rather than offering the visitor an option of checking out with PayPal without registering/creating an account.
I think there are some switches in the admin that can only allow a checkout while logged in. I shall play.
Mind you, the store owner wants to drop PayPal because of other problems he faces when people attempt to checkout using their own CC onsite via PayPal Pro working in the background.
Cheers
Ray
See the "EC Shortcut Button" setting in your ZC's PayPal Express Checkout module settings.Quote:
Originally Posted by ray-the-otter