Attachment 19459
These are my attribute settings... the system allows people to purchase downloadable products, but doesn't provide any way at all to download them. Am I missing something?
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Attachment 19459
These are my attribute settings... the system allows people to purchase downloadable products, but doesn't provide any way at all to download them. Am I missing something?
When files are attached to the downloads as described in the docs AND the files actually exist on your webserver in the /downloads directory as described in the docs, then customers will see a button to download the files for the items they've purchased when their payment has moved to Processing or higher status (eg: is not "pending" such as send-payment-by-mail or payment modules that are authorize-only-until-storeowner-captures/settles-payment), as described in the docs.Quote:
Originally Posted by aerosly
Perhaps your "upgrade" built a new site in a new directory but didn't actually copy the downloads directory over and therefore it has no links to offer to your customers?
@aerosly You're going to have to work with a developer to see what's wrong with your installation. The download functionality *does* work properly in 1.5.7; I use it in my store and have done several upgrades to 1.5.7 for stores that offer downloads and they work fine.
I think you're right. Any recommendations on a good developer who could look at this?Quote:
Originally Posted by swguy
Is the installation in the root or subdirectory?
When I was testing zc156 installed in a subdirectory, a similar thing happened with download buttons and I am not sure what ended up being the root cause other than something got futzed with between versions as a feature upgrade that was undisclosed in the docs.
It works fine in a subdirectory. My store is thatsoftwareguy.com/store.
@aerosly, By chance did you set DIR_FS_DOWNLOAD differently in your includes/configure.php vs admin/includes/configure.php?
> Any recommendations on a good developer who could look at this?
Look down ...
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The problem is fixed! A developer reached out to me here and was able to quickly fix the issue.
He removed /includes/templates/MY_TEMPLATE/template/tpl_modules_downloads.php and uploaded the one from the 1.5.7b fileset and it works now. I guess something didn't upload or copy correctly during the upgrade.
Thank you all so much for the help!