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Also:
- is your PayPal account "Verified" ?
- please confirm whether you are using a "Personal" or "Premium" or "Business" account.
- was the customer accessing PayPal as a result of choosing the "PayPal IPN" option on the checkout_payment page ? or were they specifically using Express Checkout ?
- "when" did they get this error message ?
- can it be easily reproduced on demand ?
- can we locate a customer willing to help test (and of course be refunded for test purchases)?
Customer just get this error message:
"We cannot process this transaction because there is a problem with the
PayPal email address supplied by the seller. Please contact the seller to
resolve the problem. When you have the correct email address, payment can be
made at www.paypal.com."
(and a paypal logo)
Also when customers click confirm they have to log one more time.
1. Was this a free-shipping transaction ?
2. Where do they see the "confirm" button (you said they "click confirm")
I think I also had the problem after the 17'the, but I'm not quite sure.
What I think was part of the problem, or at least that's what I was told by other Norwegian store owners is that if any of the Norwegian letters æ, ø, å is typed in - this problem will come up. So I have told my customers to fix their accounts, and after that there has been no problems.
But then again, that could also be because of other issues.
I have not had the email not matched warning since installing the update on the 28th. But I did start getting some new IPN errors for transactions that were successful on the virtual terminal.
Jan 11 2007 14:18 -- IPN WARNING::Transaction email address NOT matched.
Jan 11 2007 14:20 -- IPN WARNING::Transaction email address NOT matched.
Jan 11 2007 14:25 -- IPN WARNING::Transaction email address NOT matched.
Jan 11 2007 18:39 -- IPN WARNING::Transaction email address NOT matched.
Jan 11 2007 19:34 -- IPN WARNING::Transaction email address NOT matched.
Jan 11 2007 20:39 -- IPN WARNING::Transaction email address NOT matched.
Jan 12 2007 21:46 -- IPN WARNING::Transaction email address NOT matched.
Jan 13 2007 12:17 -- IPN WARNING::Transaction email address NOT matched.
Jan 13 2007 15:54 -- IPN WARNING::Transaction email address NOT matched.
Jan 13 2007 16:30 -- IPN WARNING::Transaction email address NOT matched.
Jan 14 2007 11:51 -- IPN WARNING::Transaction email address NOT matched.
Jan 15 2007 15:26 -- IPN WARNING::Transaction email address NOT matched.
Jan 15 2007 15:29 -- IPN WARNING::Transaction email address NOT matched.
Jan 15 2007 18:07 -- IPN WARNING::Transaction email address NOT matched.
Jan 16 2007 10:30 -- IPN WARNING::Transaction email address NOT matched.
Jan 16 2007 22:23 -- IPN WARNING::Transaction email address NOT matched.
Jan 17 2007 10:02 -- IPN WARNING::Transaction email address NOT matched.
Jan 17 2007 16:05 -- IPN WARNING::Transaction email address NOT matched.
Jan 18 2007 12:41 -- IPN WARNING::Transaction email address NOT matched.
Jan 18 2007 16:40 -- IPN WARNING::Transaction email address NOT matched.
Jan 18 2007 19:38 -- IPN WARNING::Transaction email address NOT matched.
Jan 18 2007 21:35 -- IPN WARNING::Transaction email address NOT matched.
Jan 19 2007 13:57 -- IPN WARNING::Transaction email address NOT matched.
Jan 19 2007 13:59 -- IPN WARNING::Transaction email address NOT matched.
Jan 19 2007 14:00 -- IPN WARNING::Transaction email address NOT matched.
Jan 19 2007 23:57 -- IPN WARNING::Transaction email address NOT matched.
Jan 22 2007 15:56 -- IPN WARNING::Transaction email address NOT matched.
Jan 23 2007 5:18 -- IPN WARNING::Transaction email address NOT matched.
Jan 23 2007 9:38 -- IPN WARNING::Transaction email address NOT matched.
Jan 25 2007 15:33 -- IPN WARNING::Transaction email address NOT matched.
Jan 25 2007 16:33 -- IPN WARNING::Transaction email address NOT matched.
Jan 26 2007 8:58 -- IPN WARNING::Transaction email address NOT matched.
Jan 26 2007 11:57 -- IPN WARNING::Transaction email address NOT matched.
Jan 26 2007 12:00 -- IPN WARNING::Transaction email address NOT matched.
Jan 26 2007 16:19 -- IPN WARNING::Transaction email address NOT matched.
Jan 27 2007 10:52 -- IPN WARNING::Transaction email address NOT matched.
Jan 27 2007 16:56 -- IPN WARNING::Transaction email address NOT matched.
Jan 27 2007 18:23 -- IPN WARNING::Transaction email address NOT matched.
Jan 28 2007 14:12 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 28 2007 14:12 -- IPN WARNING::Currency/Amount Mismatch. Details:
Jan 28 2007 14:16 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 28 2007 14:16 -- IPN WARNING::Currency/Amount Mismatch. Details:
Jan 28 2007 14:25 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 28 2007 14:25 -- IPN WARNING::Currency/Amount Mismatch. Details:
Jan 29 2007 12:10 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 29 2007 12:10 -- IPN WARNING::Currency/Amount Mismatch. Details:
Jan 29 2007 20:13 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 29 2007 20:13 -- IPN WARNING::Currency/Amount Mismatch. Details:
Jan 30 2007 17:30 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 31 2007 10:36 -- IPN WARNING::Could not find matched txn_id record in DB
Jan 31 2007 10:36 -- IPN WARNING::Currency/Amount Mismatch. Details:
Feb 01 2007 12:19 -- IPN WARNING::Could not find matched txn_id record in DB
Feb 01 2007 12:19 -- IPN WARNING::Currency/Amount Mismatch. Details:
1. All my products are virtual (not marked free shipping)Quote:
Originally Posted by DrByte
2. I guess it's in the end of the checkout process.
I recived a order today which went fine, the problem only occur when they want to pay from their own paypal account.
I'll see if I can get someone to test this for me and get some screenshots.
Got this mail from a customer who tried to pay using her own paypal account
"thanks for your mail, after a few further attempts it worked finally - paypal sucks ;-) Best regards and thanks for your beautiful template,"
Isn't it very strange that it works after a few attempts??
Dieter, have you installed all of the files related to this Express up date?
http://www.zen-cart.com/forum/showthread.php?t=56216
These are normal for transactions not initiated by the PayPal IPN payment module.Quote:
Originally Posted by stagebrace
Yes - strange.Quote:
Originally Posted by dieter
Appears to be a lingering bug at PayPal's end.