Paypal - session logged out - please sign in again

Thanks - those tests went through okay and the notifications and money appeared. I have transferred the 2p back into your account - Thanks

Glad it's working.

Will be building in a test to make sure empty proxy settings are ignored in case someone else flips the same switch by mistake.

THanks - but just had this from the customer -


John
I can't purchse the widget. I tried PayPal .session timed out as soon as I click 'Buy'. I tried to enter my credit card details to see if that is possible, but as soon as I get to the 'Enter Code to Review Order' screen, everytime I enter the correct code it is wrong. If I click the 'Need Help' link, Quicktime reads out a different set of letters/numberes to what is displayed! I can onlt return to the shop and not get any further. Alan


Can't understand what he is doing wrong - I haven't got a "enter code to review order" box that I'm aware of and certainly not a "need help" link with quicktime.

I have asked him to explain but I am beginning to think his problem lies with PayPal

Have I missed something?

Yes, I think this is a PayPal interface problem. When a new customer attempts to pay via PayPal, they are prompted with a number of fields to complete. Some are CC-related. Some are personal information. At the end, there is a captcha screen where letters/numbers are displayed as graphics so as to avoid auto-form-filling by bots.

It seems that while navigating between these pages, the customers session is timing out and information is getting out of sync.

Things that might help narrow down the cause a bit would include:
- what country is he in?
- what currency is he paying with?
- does he have a PayPal account already? If so is he using it in this test (I doubt it)

Step-by-step screenshots would be a lifesaver to show the PayPal tech staff exactly where the problem is occurring in relation to described actions.

sorry about this, but this member still can not purchase from my zencart - still getting session timed out warnings.

In order to check his account I re-opened my OSCommerce shop and asked him to purchase from that - he did so without a hitch.

I appreciate the two carts are different but are you aware of any fundamental differences between the two Paypal interfaces that could cause this problem - I have compared settings and can not see anything obvious.

Needless to say - I really want to move away from the OSCommerce cart as I prefer Zencart but for the sake of customers spending their money I might have to re-consider - please help :down:

I have posted several questions above in order to collect information to find out what could possibly be causing this, as this is the only case I've heard of having the problem you mention. If you care to answer those, I might be able to investigate further.

I,m having this same problem with my site (www.thecomicbookshop.co.uk). It only hapens with some customers and others are able to check out just fine using Paypal. timeout seems to be happening while tey are at the Paypal site. I've tried to replicate the problem myself but it works fine everytime I try it with whichever brower I try so I've been at a complete loss as to what is causing the problem.

Thanks for that - I was beginning to think I was the only one and imagining the fault.

I'm sorry DrByte I did reply to you but have just noticed that it never showed - guess I didn't hit the post button.

Anyway the customer is from UK and buying in pounds.
He has an account but has the same problem whether he is using the account, or trying as a non-member with a different email address and credit card.

this problem still exists with that particular customer - is there a solution?
John

Have you applied the latest patch to PayPal?
http://www.zen-cart.com/forum/showthread.php?t=56216