Return Authorization Module (RMA)

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Originally Posted by Coop1979

Kind-of along these same lines, I would like for the RMA email to be "From" the user requesting the RMA, not "From" the default shop email address. Any chances of getting that worked into this great mod?

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I'll look into it for a future upgrade

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Originally Posted by clydejones

I'll look into it for a future upgrade

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While I'm adding items to the wish list, it would be great to have the RMA form pull in a customer's order history from the most x recent days. X being the number of days allowed for returns per the store's return policy. Then the customer could choose the order they need to return an item from, and selecting the order would in turn show the products from that order.

A pipe dream, I'm sure, but it would be a great addition.

Quote:

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Originally Posted by Coop1979

While I'm adding items to the wish list, it would be great to have the RMA form pull in a customer's order history from the most x recent days. X being the number of days allowed for returns per the store's return policy. Then the customer could choose the order they need to return an item from, and selecting the order would in turn show the products from that order.

A pipe dream, I'm sure, but it would be a great addition.

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you might take a look at this threadhttp://www.zen-cart.com/forum/showthread.php?t=85014

Clyde, thank for the fix it worked great, one small problem though the text is not showing up in the action requested i am getting a 1 or a 0 and i have 4 options in the drop down box

i think i saw he fix somewhere but can't remember where it was

Item Number:
Item Name:
Action Requested: 0

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Originally Posted by clydejones

Hope this is what you want.

I added a new e-mail define statement in:
includes/languages/english/YOUR_TEMPLATE/returns.php

define('RMA_EMAIL', '[email protected]'); change this to whatever you want.

and modified includes/modules/pages/returns/header_php.php to reflect the define statement.

unzip the file, change the YOUR_TEMPLATE folder to match your custom template name and upload the entire includes folder to your server.
Attachment 3279

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Quote:

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Originally Posted by lextechs

Clyde, thank for the fix it worked great, one small problem though the text is not showing up in the action requested i am getting a 1 or a 0 and i have 4 options in the drop down box

i think i saw he fix somewhere but can't remember where it was

Item Number:
Item Name:
Action Requested: 0

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use the fix from this post

Thanks Clyde, one last question for this mod, the e-mail sent to customer is formated and bunched toegether into one pharagrah, i was looking in the email folder of zencart to for a returns e-mail template but there is none, what file do i need to mod for the returns so it formats the e-mail with breaks like after the dear customer, ect. Thanks

Quote:

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Originally Posted by lextechs

Thanks Clyde, one last question for this mod, the e-mail sent to customer is formated and bunched toegether into one pharagrah, i was looking in the email folder of zencart to for a returns e-mail template but there is none, what file do i need to mod for the returns so it formats the e-mail with breaks like after the dear customer, ect. Thanks

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includes/languages/english/YOUR_TEMPLATE/returns.php

I installed the mod without any problem.

I then placed a test order, and immedietly followed with a visit to:

/index.php?main_page=returns

I submitted the info, and got the 'request sent' message. The customer received the notification email.

What else is supposed to happen? Isn't the admin supposed to receive some sort of notification? Is there a 'log' in the admin that displays past return requests?

I read through this thread but couldn't find a basic 1-2-3 walkthrough. Any help would be appreciated.

Thanks!

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Originally Posted by creativearc

I installed the mod without any problem.

I then placed a test order, and immedietly followed with a visit to:

/index.php?main_page=returns

I submitted the info, and got the 'request sent' message. The customer received the notification email.

What else is supposed to happen? Isn't the admin supposed to receive some sort of notification? Is there a 'log' in the admin that displays past return requests?

I read through this thread but couldn't find a basic 1-2-3 walkthrough. Any help would be appreciated.

Thanks!

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Yes you should have received an e-mail message which would have been sent to your store e-mail address.

Quote:

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Originally Posted by clydejones

Yes you should have received an e-mail message which would have been sent to your store e-mail address.

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Store admin emails are working for other store functions: new orders, new customers, etc. If that is working, the RMA emails should also properly go to the admin user, right?