Recover Cart [Support Thread]

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Originally Posted by numinix

So as to not confuse anyone, my post had a mistake. The change should be added before the loop at around line 97 as someone else had mentioned.

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which fix are you refering to??

Hi PPL

Thanks for this great contribution... simple question does this work on Zen Cart Version 1.3.8 and if not are there any plans or release date for recover cart sales for this version

Thanks

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Originally Posted by Doodlebuckets

Well, I fixed the closing of the email to have what I want. But the link to the product that the customer had in their cart is something I don't think I will ever get because it's a database query. The code is:

For the product in question, the link that is generated in the email is:

1 x Valentine Teddy Bear
giftsofcharacter.com/catalog/index.php?main_page=product_info&products_id=395:c092a7870d3e389151055a5cba2da44 f

If you take off the ":c092a7870d3e389151055a5cba2da44f" part of the URL, it goes to the right place. How do I get rid of the extra stuff on the URL? I think it is probable that if a customer were to click that link to go back and purchase and it goes to an error page, they are much less likely to buy.

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I've the same issue: where's the solution?

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Originally Posted by 100asa

I've the same issue: where's the solution?

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I'll grant that it's not a pretty looking url but it works just fine. It won't give an error unless something else is wrong with your site.

With all do respect, if this is the top of your to-do list, I envy you.

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Originally Posted by jeking

I'll grant that it's not a pretty looking url but it works just fine. It won't give an error unless something else is wrong with your site.

With all do respect, if this is the top of your to-do list, I envy you.

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Unfortunately, as Doodlebuckets said, if customer click the complete url
giftsofcharacter.com/catalog/index.php?main_page=product_info&products_id=395:c092a7870d3e389151055a5cba2da44 f
it goes on error page

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Originally Posted by 100asa

Unfortunately, as Doodlebuckets said, if customer click the complete url
giftsofcharacter.com/catalog/index.php?main_page=product_info&products_id=395:c092a7870d3e389151055a5cba2da44 f
it goes on error page

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That's not how I read her post. She wrote 'I think it is probable that if a customer were to click that link to go back and purchase and it goes to an error page, they are much less likely to buy.'

'if' it was an error page. Try the link, it goes to the product page not an error.

sometimes, as this email, I've this link:
http://www.100asa.it/index.php?main_...ae4108dfcd5a2b
as you see, it goes on page not found.
If I cut the :8dba468e673d03b12eae4108dfcd5a2b, it goes well.

Quote:

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Originally Posted by 100asa

sometimes, as this email, I've this link:
http://www.100asa.it/index.php?main_...ae4108dfcd5a2b
as you see, it goes on page not found.
If I cut the :8dba468e673d03b12eae4108dfcd5a2b, it goes well.

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It looks like you've got an url rewrite mod installed. Oops, so does doodlebuckets. Maybe her version does not affect the links while yours does.

Does this happen with the links in all your emails or only some?

It's right! I've this mod http://www.zen-cart.com/index.php?ma...roducts_id=231
installed. This happen sometimes.

Hi,

Today I've discovered a problem with the Recover Cart Sales module (which is still great - been using it for a few months now without a hitch).

There is one abandoned cart which is displayed with no title row above it (that is, no customer details), and no "Cart Total" / "Set Contacted" / "Delete" section below it (see screenshot below).

So we cannot figure out who created this cart, and cannot do much about it....

Any ideas?

This is what it looks like, alongside other abandoned carts (I've removed customer details to protect their privacy):

http://img149.imageshack.us/img149/7...problemdv6.jpg


Thanks in advance.