Customer Password Reset Not working

Zombie thread revival!
But i had exactly the same issue, was looking at all other reasons for not getting forgotten password emails, and turned out to be this! Ran the tool, worked straight away.

J

Quote:

---

Originally Posted by dbltoe

What I found was that the character set was still at latin1 versus utf8.

Using the Convert db2utf8 mod, I found that several more fields were not updated when the database upgrade was done.

---