Product update notification issue

So, if I have an update for a product, who will get the notification?
Everyone who checked the option?
Everyone who checked the option AND has purchased the specific product?

From my last experience, it might be everyone who has checked the notification option regardless of whether they have purchased the specific product or not.

I need to know so I can write the email accordingly.

Additional questions:

- is the sidebox for product update notifications linked to the individual products? I would like to have it on the "home" page, but it is not showing there. What am I missing?

- can someone opt-in to get a notification for all their previously purchased products in one click or do they need to select every product one by one?

Quote:

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Originally Posted by CaroleAs

So, if I have an update for a product, who will get the notification?
Everyone who checked the option?
Everyone who checked the option AND has purchased the specific product?

From my last experience, it might be everyone who has checked the notification option regardless of whether they have purchased the specific product or not.

I need to know so I can write the email accordingly.

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Everyone who checked the option, not necessarily purchasers.

Quote:

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Originally Posted by CaroleAs

Additional questions:

- is the sidebox for product update notifications linked to the individual products? I would like to have it on the "home" page, but it is not showing there. What am I missing?

- can someone opt-in to get a notification for all their previously purchased products in one click or do they need to select every product one by one?

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The sidebox displays only when a product's details page, e.g. product_info, or a product-specific reviews page is shown. Customers can also (unless your template's changed the processing) sign up on the checkout-success page, where they're given the opportunity to sign up for any of the purchased products.

There's no built-in "let me know when anything I've purchased is changed" notification addition.

So, when the box displays "Notify me of updates to [product X]", it does not really limit the notifications to only this product. That description is quite misleading.

So, a customer could now log in, go to one product description, and click that link and they will be added to the list of recipients, for ALL the product update notification, correct?

Quote:

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Originally Posted by CaroleAs

So, when the box displays "Notify me of updates to [product X]", it does not really limit the notifications to only this product. That description is quite misleading.

So, a customer could now log in, go to one product description, and click that link and they will be added to the list of recipients, for ALL the product update notification, correct?

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That's not what I said; the notifications are specific to "product X".

Quote:

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Originally Posted by lat9

That's not what I said; the notifications are specific to "product X".

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So, someone has to check that box at the time of purchase (at checkout). That makes sense.
What if they didn't? Is there a way for them to check for it later, not during a purchase?

What should I tell my current customers who might not have checked that box before?

Quote:

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Originally Posted by CaroleAs

So, someone has to check that box at the time of purchase (at checkout). That makes sense.
What if they didn't? Is there a way for them to check for it later, not during a purchase?

What should I tell my current customers who might not have checked that box before?

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If you've got the sidebox enabled, logged-in customers can sign-up (or opt-out) of notifications for a given product when viewing that product's details or its reviews.

Quote:

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Originally Posted by lat9

If you've got the sidebox enabled, logged-in customers can sign-up (or opt-out) of notifications for a given product when viewing that product's details or its reviews.

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So if they need to be updated for ANY product they purchased, they would need to go one by one?

I guess I'll remind them to check the box at the checkout the next time they make a purchase as it seems very convoluted to decide later, that they want the notifications.

Quote:

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Originally Posted by CaroleAs

So if they need to be updated for ANY product they purchased, they would need to go one by one?

I guess I'll remind them to check the box at the checkout the next time they make a purchase as it seems very convoluted to decide later, that they want the notifications.

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What you said is the way that feature works.