My PayPal IPN echeck orders not completing

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Originally Posted by DanAllkins

I have just been informed that we are having the same problem. I have recently update to the latest zen cart.

On our old one echecks worked fine, but since I have installed the new zen cart they dont show up in the admin at all?!?!

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"recently update"
"since installed the new"

Um ... what version did you upgrade *from* ?
Do any non-echeck transactions work properly ?
Can you post logs ?

I just set up a fresh brand new v1.3.7.1 install and tested echeck transactions using the IPN module with PDT enabled.

All my transactions (large amounts and small amounts, lots of products and only single products on the order, downloads and non-downloads) tested fine. Orders paid by echeck were inserted into the Admin immediately, in Pending status.
Once marking the payment as 'cleared' (testing in sandbox allows control over this), the order was upgraded to "Processing" automatically. All the details show in the customer order history as expected.

I can't see anything specifically wrong with echeck support using the IPN module.

Quote:

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Originally Posted by DrByte

"recently update"
"since installed the new"

Um ... what version did you upgrade *from* ?
Do any non-echeck transactions work properly ?
Can you post logs ?

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Well We were using an old version, so rather than up grading I set up a new cart (1.3.7)

I'm having the same problem. Since upgrading to 1.3.7 my echeck PayPal orders never show up on my orders list, but the payment is posted to my PayPal account. Not that I have that many orders using echeck, but it would be nice if the sale showed up. :)

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Originally Posted by Shara

I'm having the same problem. Since upgrading to 1.3.7 my echeck PayPal orders never show up on my orders list, but the payment is posted to my PayPal account. Not that I have that many orders using echeck, but it would be nice if the sale showed up. :)

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Do you have the latest patch installed ? (ie: June 17 as of this post)?

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Originally Posted by DrByte

Do you have the latest patch installed ? (ie: June 17 as of this post)?

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Should I have PayPal Express Checkout module activated in the paymet module??

Quote:

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Originally Posted by DanAllkins

I have just been informed that we are having the same problem. I have recently update to the latest zen cart.

On our old one echecks worked fine, but since I have installed the new zen cart they dont show up in the admin at all?!?!

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Quote:

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Originally Posted by DrByte

"recently update"
"since installed the new"

Um ... what version did you upgrade *from* ?
Do any non-echeck transactions work properly ?
Can you post logs ?

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Quote:

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Originally Posted by DanAllkins

Well We were using an old version, so rather than up grading I set up a new cart (1.3.7)

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Quote:

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Originally Posted by DanAllkins

Should I have PayPal Express Checkout module activated in the paymet module??

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You said you're using the IPN module, right?
You don't "need" Express Checkout to use IPN, and you don't need IPN to use Express Checkout. They are independent of each other.

Thanks for the quick response. :)

Yes, I did the June 17 update and I am using the PayPal IPN, with V1.3.7.

I did some more tests yesterday. It took me to paypal and then brought me back to the store checkout success page, but the order number was one that I had made over a year ago! It did not duplicate, just went back to the last sale number. How weird. There is nothing in the orders for the echeck sale, but the money was taken out of my PayPal account.

Please collect the logs from your tests and post them for review.

Quote:

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Originally Posted by DrByte

You said you're using the IPN module, right?
You don't "need" Express Checkout to use IPN, and you don't need IPN to use Express Checkout. They are independent of each other.

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Yes I'm using the IPN module.

We have just had another echeck payment. Paypal send the email saying we have a pending payment (echeck) but it never shows up in the admin home page.

This is driving me mad now as we are having to email the customers to ask what they ordered... also it means that the products they have ordered have not been ear marked and could possibly be sold out by the time their echeck clears.