Return Authorization Module (RMA)

Quote:

---

Originally Posted by jettrue

I understand there is only one file, and while there is no "extra" div, it is misplaced, so that the success page does indeed end up with an extra div, while the other pages do not.... I tried validating the success page, and though she had a ton of other errors, one of them was a div issue. From her page source:

Code:

---

<div class="centerColumn" id="pageThree">
<h1>Return Authorization Request</h1>
<form name="returns" action="http://store.annron.com/index.php?main_page=returns&amp;action=send" method="post">

<br class="clearBoth" />
<div class="mainContent success">Your message has been successfully sent.</div>

</div>
</form>
<div class="buttonRow back"><a href="http://store.annron.com/index.php?main_page=index"><img src="includes/templates/cherry_zen/buttons/english/button_back.gif" alt="Back" title=" Back " width="60" height="21" /></a></div>
<br class="clearBoth" />

</div>

---

See this post, I suggested a fix that fixed the issue:

http://www.zen-cart.com/forum/showpo...&postcount=739

---

I saw that after I posted the above. I'll incorporate the fix in the next update of the returns mod.

Thanks

If i change the default email address then all email are then sent to or from the RMA address what i would like it to do is just sent RMA request to a address I have set up just to receive RMA request.,

sort of how the contact us works with the drop down feature.

So i don't want to change my default e-mail address .

Quote:

---

Originally Posted by clydejones

[email protected])<<<< I would like that to say [email protected]
For this you should check your admin -> configuration -> e-mail options and see what you are using for your default e-mail address.

I'll look at the other issues and see what I can do.

---

Quote:

---

Originally Posted by lextechs

If i change the default email address then all email are then sent to or from the RMA address what i would like it to do is just sent RMA request to a address I have set up just to receive RMA request.,

sort of how the contact us works with the drop down feature.

So i don't want to change my default e-mail address .

---

OK I'll work on a quick fix for you.

Quote:

---

Originally Posted by clydejones

OK I'll work on a quick fix for you.

---

Hope this is what you want.

I added a new e-mail define statement in:
includes/languages/english/YOUR_TEMPLATE/returns.php

define('RMA_EMAIL', '[email protected]'); change this to whatever you want.

and modified includes/modules/pages/returns/header_php.php to reflect the define statement.

unzip the file, change the YOUR_TEMPLATE folder to match your custom template name and upload the entire includes folder to your server.
Attachment 3279

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/ind...n_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

Quote:

---

Originally Posted by Veronika7747

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/ind...n_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

---

Actually, more I think about it, if a member is logged in and submitting a request, I would like to disallow alteration of all the fields that were supplied from DB. They should be able to input ONLY new/additional fields like order Info and Reason/Comment.
Hope this makes sense...
Veronika
P.S. This should apply to all "forms" when loggin is required..

Quote:

---

Originally Posted by Veronika7747

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/ind...n_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

---

Do you have an example of what exactly was sent?

Quote:

---

Originally Posted by clydejones

Do you have an example of what exactly was sent?

---

This is one example:
From: using IE
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: aaaa
------------------------------------------------------
Office Use Only:
From: using IE
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 17:53:11 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

Quote:

---

Originally Posted by Veronika7747

This is one example:
From: using IE
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: aaaa
------------------------------------------------------
Office Use Only:
From: using IE
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 17:53:11 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

---

I just sent a test submission. can you post the e-mail result you received from that submission.

Quote:

---

Originally Posted by clydejones

I just sent a test submission. can you post the e-mail result you received from that submission.

---

Did you fill in all fields?? Try one with only name, email & comment..

From: Clyde Jones
Email: clydejones##########################
Phone Number:
Address: 123 Test Street
City: Anywhere
Post Code: 45678
State: CO
Order Number: test098
Total Value: unknown
Item Number: t765
Item Name: Test Item
Action Requested: 0
------------------------------------------------------
Reason: This is a test submission and can be ignored/deleted
------------------------------------------------------
Office Use Only:
From: Clyde Jones
Email: clydejones##########################
IP Address: 75.71.164.195 - 75.71.164.195
Host Address: c-75-71-164-195.hsd1.co.comcast.net
Date and Time: Thu Jan 24 2008 19:33:45 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

Quote:

---

Originally Posted by Veronika7747

Did you fill in all fields?? Try one with only name, email & comment..

From: Clyde Jones
Email: clydejones##########################
Phone Number:
Address: 123 Test Street
City: Anywhere
Post Code: 45678
State: CO
Order Number: test098
Total Value: unknown
Item Number: t765
Item Name: Test Item
Action Requested: 0
------------------------------------------------------
Reason: This is a test submission and can be ignored/deleted
------------------------------------------------------
Office Use Only:
From: Clyde Jones
Email: clydejones##########################
IP Address: 75.71.164.195 - 75.71.164.195
Host Address: c-75-71-164-195.hsd1.co.comcast.net
Date and Time: Thu Jan 24 2008 19:33:45 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

---

Other than correcting the "0" for action requested what information do you need to receive in addition to what is already there.

Quote:

---

Originally Posted by Veronika7747 View Post
Did you fill in all fields?? Try one with only name, email & comment..

---

I tried submitting a request with only the name, e-mail and comment but the error checking kicked in and told me that I still needed to fill in the required fields.

Quote:

---

Originally Posted by clydejones

Other than correcting the "0" for action requested what information do you need to receive in addition to what is already there.

---

Clyde, I do not require any additional info. My point was/is that some fields that we indicate are required to be filled in can be omitted and still the form will be submitted without giving an error message to input the missing fields.
My sencond inquiry/request is if it is possible (when I specify that RMA can be submitted ONLY when people are logged in) that the fields that are retrieved from the database are for "display ONLY" so that they cannot be altered and only additional fields not obtained from the database can/should be inputted.

Quote:

---

Originally Posted by clydejones

I tried submitting a request with only the name, e-mail and comment but the error checking kicked in and told me that I still needed to fill in the required fields.

---

strange, I am able to do it. here is another example I just did now:
From: Vera
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: only Full name & e-mail being inputted (and the Reason)
------------------------------------------------------
Office Use Only:
From: Vera
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 20:30:19 EST

Quote:

---

Originally Posted by Veronika7747

C
My sencond inquiry/request is if it is possible (when I specify that RMA can be submitted ONLY when people are logged in) that the fields that are retrieved from the database are for "display ONLY" so that they cannot be altered and only additional fields not obtained from the database can/should be inputted.

---

I'll have to do some checking on this.

See my other post about the error checking when trying to submit requests.

Quote:

---

Originally Posted by Veronika7747

strange, I am able to do it. here is another example I just did now:

---

Try this fix and see if it helps.

Just unzip, rename the YOUR_TEMPLATE folder to match your custom template name and upload to your server.

I'm still checking on "freezing" the form fields after being populated from the database.

Attachment 3326

[QUOTE=clydejones;496213]I'm still checking on "freezing" the form fields after being populated from the database.

Could this be used as the 1st part of the form??

Code:

---

<div class="centerColumn" id="addressBookDefault">

<h1 id="addressBookDefaultHeading"><?php echo HEADING_TITLE; ?></h1>
 
<?php if ($messageStack->size('addressbook') > 0) echo $messageStack->output('addressbook'); ?>
     
<br class="clearBoth" />

<address class="back"><?php echo zen_address_label($_SESSION['customer_id'], $_SESSION['customer_default_address_id'], true, ' ', '<br />'); ?></address>
<br class="clearBoth" />

<div class="instructions"><?php echo 'If this is not your current address, please <a href="index.php?main_page=account_edit">update your account</a>' ?></div>
<br class="clearBoth" />

<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send', 'SSL')); ?>

<br class="clearBoth" />

</div>

---

[QUOTE=Veronika7747;496610]

Quote:

---

Originally Posted by clydejones

I'm still checking on "freezing" the form fields after being populated from the database.

Could this be used as the 1st part of the form??

Code:

---

<div class="centerColumn" id="addressBookDefault">

<h1 id="addressBookDefaultHeading"><?php echo HEADING_TITLE; ?></h1>
 
<?php if ($messageStack->size('addressbook') > 0) echo $messageStack->output('addressbook'); ?>
     
<br class="clearBoth" />

<address class="back"><?php echo zen_address_label($_SESSION['customer_id'], $_SESSION['customer_default_address_id'], true, ' ', '<br />'); ?></address>
<br class="clearBoth" />

<div class="instructions"><?php echo 'If this is not your current address, please <a href="index.php?main_page=account_edit">update your account</a>' ?></div>
<br class="clearBoth" />

<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send', 'SSL')); ?>

<br class="clearBoth" />

</div>

---

---

I'll have to work with it and see how it would work.

[QUOTE=clydejones;496648]

Quote:

---

Originally Posted by Veronika7747

I'll have to work with it and see how it would work.

---

I was able to modify the header and tpl file to show the form and validate the 2 required fields (order number, reason), but when I hit send it just reload the same page..:flex:
hope you have more luck.

Quote:

---

Originally Posted by clydejones

Hope this is what you want.

I added a new e-mail define statement in:
includes/languages/english/YOUR_TEMPLATE/returns.php

define('RMA_EMAIL', '[email protected]'); change this to whatever you want.

and modified includes/modules/pages/returns/header_php.php to reflect the define statement.

unzip the file, change the YOUR_TEMPLATE folder to match your custom template name and upload the entire includes folder to your server.
Attachment 3279

---

Kind-of along these same lines, I would like for the RMA email to be "From" the user requesting the RMA, not "From" the default shop email address. Any chances of getting that worked into this great mod?

Quote:

---

Originally Posted by Coop1979

Kind-of along these same lines, I would like for the RMA email to be "From" the user requesting the RMA, not "From" the default shop email address. Any chances of getting that worked into this great mod?

---

I'll look into it for a future upgrade

Quote:

---

Originally Posted by clydejones

I'll look into it for a future upgrade

---

While I'm adding items to the wish list, it would be great to have the RMA form pull in a customer's order history from the most x recent days. X being the number of days allowed for returns per the store's return policy. Then the customer could choose the order they need to return an item from, and selecting the order would in turn show the products from that order.

A pipe dream, I'm sure, but it would be a great addition.

Quote:

---

Originally Posted by Coop1979

While I'm adding items to the wish list, it would be great to have the RMA form pull in a customer's order history from the most x recent days. X being the number of days allowed for returns per the store's return policy. Then the customer could choose the order they need to return an item from, and selecting the order would in turn show the products from that order.

A pipe dream, I'm sure, but it would be a great addition.

---

you might take a look at this threadhttp://www.zen-cart.com/forum/showthread.php?t=85014

Clyde, thank for the fix it worked great, one small problem though the text is not showing up in the action requested i am getting a 1 or a 0 and i have 4 options in the drop down box

i think i saw he fix somewhere but can't remember where it was

Item Number:
Item Name:
Action Requested: 0

Quote:

---

Originally Posted by clydejones

Hope this is what you want.

I added a new e-mail define statement in:
includes/languages/english/YOUR_TEMPLATE/returns.php

define('RMA_EMAIL', '[email protected]'); change this to whatever you want.

and modified includes/modules/pages/returns/header_php.php to reflect the define statement.

unzip the file, change the YOUR_TEMPLATE folder to match your custom template name and upload the entire includes folder to your server.
Attachment 3279

---

Quote:

---

Originally Posted by lextechs

Clyde, thank for the fix it worked great, one small problem though the text is not showing up in the action requested i am getting a 1 or a 0 and i have 4 options in the drop down box

i think i saw he fix somewhere but can't remember where it was

Item Number:
Item Name:
Action Requested: 0

---

use the fix from this post

Thanks Clyde, one last question for this mod, the e-mail sent to customer is formated and bunched toegether into one pharagrah, i was looking in the email folder of zencart to for a returns e-mail template but there is none, what file do i need to mod for the returns so it formats the e-mail with breaks like after the dear customer, ect. Thanks

Quote:

---

Originally Posted by lextechs

Thanks Clyde, one last question for this mod, the e-mail sent to customer is formated and bunched toegether into one pharagrah, i was looking in the email folder of zencart to for a returns e-mail template but there is none, what file do i need to mod for the returns so it formats the e-mail with breaks like after the dear customer, ect. Thanks

---

includes/languages/english/YOUR_TEMPLATE/returns.php

I installed the mod without any problem.

I then placed a test order, and immedietly followed with a visit to:

/index.php?main_page=returns

I submitted the info, and got the 'request sent' message. The customer received the notification email.

What else is supposed to happen? Isn't the admin supposed to receive some sort of notification? Is there a 'log' in the admin that displays past return requests?

I read through this thread but couldn't find a basic 1-2-3 walkthrough. Any help would be appreciated.

Thanks!

Quote:

---

Originally Posted by creativearc

I installed the mod without any problem.

I then placed a test order, and immedietly followed with a visit to:

/index.php?main_page=returns

I submitted the info, and got the 'request sent' message. The customer received the notification email.

What else is supposed to happen? Isn't the admin supposed to receive some sort of notification? Is there a 'log' in the admin that displays past return requests?

I read through this thread but couldn't find a basic 1-2-3 walkthrough. Any help would be appreciated.

Thanks!

---

Yes you should have received an e-mail message which would have been sent to your store e-mail address.

Quote:

---

Originally Posted by clydejones

Yes you should have received an e-mail message which would have been sent to your store e-mail address.

---

Store admin emails are working for other store functions: new orders, new customers, etc. If that is working, the RMA emails should also properly go to the admin user, right?

Quote:

---

Originally Posted by creativearc

Store admin emails are working for other store functions: new orders, new customers, etc. If that is working, the RMA emails should also properly go to the admin user, right?

---

Try this and see if it helps.

Just unzip the file and upload the entire includes folder to your server.

Attachment 3342

trying to restrict order numbers to numeric I have modified this line as follows:

Code:

---

  if ($zc_validate_email and !empty($reason) and ($order_number !='' && $order_number == numeric)) {

                $send_to_email = RMA_EMAIL;
                $send_to_name =  STORE_NAME;

---

and added this:

Code:

---

       
        if(ereg('^[\s0-9]*$', $order_number) === false){
    $error = true;
    $messageStack->add('returns', 'Order Number: Enter only numbers (must correspond to your order number).');
 }

---

It checks for numbers only fine, but when I enter numbers only, it does not send the form, but displays the filled in form again. What am I doing wrong?
Thanks

Ah, now this works.. (for now anyway..)
if ($zc_validate_email and !empty($reason) and !empty($order_number) and is_numeric($order_number))

Hey Clydejones,

I've recently installed the 2.2 version but never tried it;(busy,busy); and noticed that you had a newer version. I did the Upgrade per instructions and tested it but this is what I get when I click on the Return link.

Quote:

---

Home :: NAVBAR_TITLE

Warning: require(includes/templates/template_default/templates/tpl_returns_default.php) [function.require]: failed to open stream: No such file or directory in /home/marine76/public_html/store/includes/templates/silverfish/common/tpl_main_page.php on line 126

Fatal error: require() [function.require]: Failed opening required 'includes/templates/template_default/templates/tpl_returns_default.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/marine76/public_html/store/includes/templates/silverfish/common/tpl_main_page.php on line 126

---

Quote:

---

Originally Posted by marine76

Hey Clydejones,

I've recently installed the 2.2 version but never tried it;(busy,busy); and noticed that you had a newer version. I did the Upgrade per instructions and tested it but this is what I get when I click on the Return link.

---

make sure you have the following files on your server.

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

Got dinner on the stove, I'll get back to you in a few.
:smile::smile:

Quote:

---

Originally Posted by clydejones

make sure you have the following files on your server.

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

---

Thanks a lot Clyde!:clap: I was missing:

Quote:

---

includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

---

Tested it and in my Inbox I got this.

Quote:

---

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email protected]
Unrouteable address

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from marine76 by d1.zz60.net with local (Exim 4.68)
(envelope-from <[email protected]>)
id 1JKNg7-00019r-Dp
for [email protected]; Wed, 30 Jan 2008 19:53:19 -0500
To: [email protected]
Subject: Return Authorization Request
Date: Wed, 30 Jan 2008 19:53:19 -0500
From: Frank Spata <[email protected]>
Reply-to: Gifts4All <[email protected]>
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

From: Frank Spata
Email: [email protected]
Phone Number: 859
Address: 123 test
City: Lancaster
Post Code: 40444
State: KY
Order Number: 123
Total Value:
Item Number:
Item Name:
Action Requested: Refund
------------------------------------------------------
Reason: test test test
------------------------------------------------------
Office Use Only:
From: Frank Spata
Email: [email protected]
Telephone: 859
IP Address: 75.117.212.86 - 75.117.212.86
Host Address: 75.117.212.86
Date and Time: Wed Jan 30 2008 19:53:19 EST

---

:oops:Disregard, I checked back in the thread and found the fix. I'll try it to see if it works.

Thanks again Clyde, great mod.:clap::clap:

I tried it but its still the same, any suggestions?

Quote:

---

Originally Posted by marine76

:oops:Disregard, I checked back in the thread and found the fix. I'll try it to see if it works.

Thanks again Clyde, great mod.:clap::clap:

---

Quote:

---

Originally Posted by marine76

I tried it but its still the same, any suggestions?

---

try the fix in this post

Same thing.

Quote:

---

Originally Posted by clydejones

Try this and see if it helps.

Just unzip the file and upload the entire includes folder to your server.

Attachment 3342

---

Quote:

---

Originally Posted by marine76

Same thing.

---

url for your site

http://gifts4all.net

Same thing but no store e-mail.

Quote:

---

Originally Posted by marine76

http://gifts4all.net

---

I just submitted a test returns request.

did you receive anything (admin) wise it would have gone to whatever contact e-mail address you have configured in your ZC admin.

All I got was that same Mail-Delivery error. No store e-mail. I had been at least getting that.

I had thought that maybe it had something to do with post #224.

Quote:

---

Originally Posted by marine76

All I got was that same Mail-Delivery error. No store e-mail. I had been at least getting that.

---

Quote:

---

Originally Posted by marine76

I had thought that maybe it had something to do with post #224.

---

Try this fix. just un zip the file and upload the entire includes folder to your server.

Attachment 3352

Yikes, my homepage has doubled in size

Quote:

---

Originally Posted by marine76

Yikes, my homepage has doubled in size

---

check your PM

:clap:Attention ladies and gents!:clap:

I just need to give this man a great deal of thanks and praise. He went above and beyond the call of duty to rectify a situation with his module that I created.....Did I say thanks? :D

But seriously my hats off to ya' Clyde for a job well done and I look forward to any upgrades or new mods that you may create.

Make sure you all thank him for his time, he deserves it.

Quote:

---

Originally Posted by clydejones

Hmmmm, I just checked the new file and the <br /> tags are/were included.

Any way check includes/languages/english/YOUR_TEMPLATE/returns.php

These are the define statements involved.

PHP Code:

---

define('EMAIL_GREET_NONE', 'Dear %s,<br />');
define('EMAIL_WELCOME', 'Thank you for your recent request.<br />');
define('EMAIL_TEXT', 'Your request has been successfully submitted to ' . STORE_NAME . '. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.<br />');
define('EMAIL_CONTACT', 'For help with our Returns Policy, please email the store-owner: ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');
define('EMAIL_WARNING', '<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />'); 


---

---

Okay.. so the post above helped solve one issue I was having.. Thanks..

I have one small remaining issue.. I have been through this ENTIRE thread, and I can't find a solution. The e-mail the admin receives is formatted strangely..

Quote:

---

Return Authorization Request
From: Crystal Jones Email: XXXXX########################## Phone Number: 818-555-5555 Address: 123 Birdy Ave City: Los Angeles Post Code: 90001 State: CA Order Number: 14 Total Value: Item Number: Item Name: Action Requested: 2 ------------------------------------------------------ Reason: It's broken.. ------------------------------------------------------ Office Use Only: From: Crystal Jones Email: XXXXXX########################## Telephone: 818-555-5555 IP Address: 68.165.238.252 - 68.165.238.252 Host Address: h-68-165-238-252.lsanca54.dynamic.covad.net Date and Time: Fri Feb 1 2008 7:36:01 MST

Copyright (c) 2008 PhlauntHair

---

How can I correct this to add the line breaks??

Okay.. so I'm part way there.. I made some changes to header_php.php and this is what the admin e-mail looks like now:

Quote:

---

Return Authorization Request
From: Sonny Crockett
Email: XXXXX##########################
Phone Number: 202-555-5555
Address: xxxxxxxx
City: XXXX
Post Code: xxxx
State: CA
Order Number: 19
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: Your request has been successfully submitted to PhlauntHair. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.
------------------------------------------------------
Office Use Only: From: Sonny Crockett Email: XXXXX########################## Telephone: 818-555-5555 IP Address: 67.101.48.137 - 67.101.48.137 Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net Date and Time: Sun Feb 3 2008 1:27:46 MST

---

So now I just need some help formatting the "Office Use Only" section to look more like the e-mails that come through the regular Contact Us form?? ie:

Quote:

---

Office Use Only:
From: Sonny Crockett
Email: XXXXX##########################
Telephone: 818-555-5555
IP Address: 67.101.48.137 - 67.101.48.137
Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net
Date and Time: Sun Feb 3 2008 1:27:46 MST

---

Help por favor???

moderator note: private info masked

Quote:

---

Originally Posted by DivaVocals

Okay.. so I'm part way there.. I made some changes to header_php.php and this is what the admin e-mail looks like now: So now I just need some help formatting the "Office Use Only" section to look more like the e-mails that come through the regular Contact Us form?? ie:Help por favor???

---

Try this.

Just unzip the file and upload email_template_returns.html to the email folder on your server

Attachment 3369

Well this is what I got.. The only thing is the "Office Use Only" section is still missing the line breaks.. hmmmmm

Quote:

---

From: Sonny Crockett
Email:(XXXXX##########################)
----------------------------------------------------------------------
From: Sonny Crockett
Email: XXXXX##########################
Phone Number: 212-555-1212
Address: XXXXX
City: XXXXX
Post Code: XXXXX
State: CA
Order Number: 20
Total Value:
Item Number:
Item Name:
Action Requested: 1
------------------------------------------------------
Reason: This is the RMR for order #20...
------------------------------------------------------
Office Use Only: From: Sonny Crockett Email: XXXXX########################## Telephone: 212-555-1212 IP Address: 67.101.48.137 - 67.101.48.137 Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net Date and Time: Sun Feb 3 2008 9:18:59 MST

---

Quote:

---

Originally Posted by DivaVocals

Well this is what I got.. The only thing is the "Office Use Only" section is still missing the line breaks.. hmmmmm

---

This section of the e-mail is handled in includes/functions/functions_email.php

Code:

---

function email_collect_extra_info($from, $email_from, $login, $login_email, $login_phone='', $login_fax='')

---

What is the setting you have in admin -> configuration -> e-mail options -> E-Mail Linefeeds?

Quote:

---

Originally Posted by clydejones

This section of the e-mail is handled in includes/functions/functions_email.php

---

What's interesting is that regular e-mails sent through the contact us form formats the "Office Use Only" section correctly..

Quote:

---

Originally Posted by clydejones

What is the setting you have in admin -> configuration -> e-mail options -> E-Mail Linefeeds?

---

E-Mail Linefeeds LF

Clyde.. I just wanted to post this to say I REALLY appreciate your help with this.. It's maddening for me since I have looked at all these different files, and I KNOW the answer is STARING me in the face.. I just have no CLUE what it is..:censored:

Quote:

---

Originally Posted by DivaVocals

Clyde.. I just wanted to post this to say I REALLY appreciate your help with this.. It's maddening for me since I have looked at all these different files, and I KNOW the answer is STARING me in the face.. I just have no CLUE what it is..:censored:

---

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?

Quote:

---

Originally Posted by clydejones

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?

---

Email Admin Format? = HTML

Will this Mod automatically generate the RMA number and send a notice to me and my customer, or will I have to manually issue the RMA number?

GTHENRY
MotorcycleStuffWarehouse.com

Quote:

---

Originally Posted by GTHENRY

Will this Mod automatically generate the RMA number and send a notice to me and my customer, or will I have to manually issue the RMA number?

GTHENRY
MotorcycleStuffWarehouse.com

---

You will receive an e-mail for the request, but you will have to manually generate an RMA Number and notify the customer.

Quote:

---

Originally Posted by clydejones

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?

---

Hey Clyde any chance you figured out why the "Office Only" section of the admin e-mails formats so differently from the contact form's admin e-mails?? It's TRULY in the no big deal, but would be nice to resolve category..:yes:

Quote:

---

Originally Posted by DivaVocals

Hey Clyde any chance you figured out why the "Office Only" section of the admin e-mails formats so differently from the contact form's admin e-mails?? It's TRULY in the no big deal, but would be nice to resolve category..:yes:

---

Not Yet. I've checked it on a couple of different sites but didn't see the problem your describing in the admin e-mails. (they all appeared to be formated correctly,

I'll keep checking though.

anyway to have the Store Address Not Show at the top of the page

Quote:

---

Originally Posted by CnTGifts

anyway to have the Store Address Not Show at the top of the page

---

Open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

find and comment out the following line of code as indicated by the highlighted portions

<!-- <address><?php // echo nl2br(STORE_NAME_ADDRESS); ?></address> -->

Another option is something like this: http://www.clevershoppers.com/returns.html if you don't require customer to login before they can submit a return. We basically combined the pages (returns policy and returns form). If a customer is logged in already their information is pre-populated.

Thank You

Latest release installed: 2.2.1a

Issue is - no Admin email received and no item/order data being printed on customer email - only this

Dear John Smith

Thank you for your recent request.



Your request has been successfully submitted to StoreName. It will be
reviewed and you will receive an email with instructions on how to proceed.
If you have not received it within the next 48 hours, please contact us
before submitting your request again.

For help with our Returns Policy, please email the store-owner:
[email protected].

Note: This email address was given to us during a Return Authorization
Request. If you have a problem, please send an email to
[email protected].

I have also applied the /includes/modules/pages/returns/header.php and the email_template_returns.html - both patches you had supplied to other members who had raised a similar issue.

Where in Admin should one see RMAs coming in - because in the 2.2.1a distro there is no /admin code?

Thanks

Quote:

---

Originally Posted by cherylthe

Latest release installed: 2.2.1a

Issue is - no Admin email received and no item/order data being printed on customer email - only this

Dear John Smith

Thank you for your recent request.



Your request has been successfully submitted to StoreName. It will be
reviewed and you will receive an email with instructions on how to proceed.
If you have not received it within the next 48 hours, please contact us
before submitting your request again.

For help with our Returns Policy, please email the store-owner:
[email protected].

Note: This email address was given to us during a Return Authorization
Request. If you have a problem, please send an email to
[email protected].

---

This is correct - it is the e-mail received by the person who submitted the request.

Quote:

---

Where in Admin should one see RMAs coming in - because in the 2.2.1a distro there is no /admin code?

Thanks

---

The store owner should/would receive an e-mail at the store e-mail address indicated in admin -> configuration -> email options.

The e-mail would look something like this:

From: John Smith
Email: [email protected]
Phone Number: (xxx) xxx-xxxx
Address: xxxxxxxxxx
City: xxxxxxxxxxx
Post Code: xxxxxxxxxxx
State: xxxxxxxxxx
Order Number: 4567
Total Value: test value
Item Number: test item number
Item Name: test item name
Action Requested: Return
------------------------------------------------------
Reason: This is a test return authorization request. no action is required.
------------------------------------------------------

But as mentioned in my first email - no Admin is being received at the configured email address in Email Options.

Thanks.

Quote:

---

Originally Posted by cherylthe

But as mentioned in my first email - no Admin is being received at the configured email address in Email Options.

Thanks.

---

Try this fix, I think it should solve the problem.

just unzip the file and upload the includes folder to your server

Attachment 3642

I am also having an issue where we are not getting the e-mail. The fix posted in the previous email fixed the problem for me.


Cal

Clyde

Many thanks - that version of header_php.php fixed our issues.

Quote:

---

Originally Posted by modernm

I am also having an issue where we are not getting the e-mail. The fix posted in the previous email fixed the problem for me.


Cal

---

Quote:

---

Originally Posted by cherylthe

Clyde

Many thanks - that version of header_php.php fixed our issues.

---

Glad to help.

I'll post an updated version in the downloads section in the next couple of days.

Version 2.2.2 of the Return Authorization Module is available in the downloads section.

This upgrade fixes an issue with the admin e-mail and also adds some "cosmetic" formatting.

Quote:

---

Originally Posted by clydejones

Version 2.2.2 of the Return Authorization Module is available in the downloads section.

This upgrade fixes an issue with the admin e-mail and also adds some "cosmetic" formatting.

---

Does the "cosmetic formatting" solve the problem I reported earlier in this thread (I hope I hope..):laugh:

Quote:

---

Originally Posted by DivaVocals

Does the "cosmetic formatting" solve the problem I reported earlier in this thread (I hope I hope..):laugh:

---

Which was?????

Quote:

---

Originally Posted by DivaVocals

Does the "cosmetic formatting" solve the problem I reported earlier in this thread (I hope I hope..):laugh:

---

ClydeJones,
Is there a solution to getting all of the vendor header information to all line up correctly to the left? See attached file. I have already removed and replaced Store Address & Phone info under ADMIN - CONFIGURATION - MY STORE info and checked mySQL database entry for problems in formating but still no luck? :frusty:

Thank you in advance for any advice,
RJR

Quote:

---

Originally Posted by RJR

ClydeJones,
Is there a solution to getting all of the vendor header information to all line up correctly to the left? See attached file. I have already removed and replaced Store Address & Phone info under ADMIN - CONFIGURATION - MY STORE info and checked mySQL database entry for problems in formating but still no luck? :frusty:

Thank you in advance for any advice,
RJR

---

based on the attached image it looks like you have a space in front of "luckdogbones.com".

double check admin -> configuration -> my store -> store address and phone
and make sure the line with the store name does not have a space at the beginning (first character).

Quote:

---

Originally Posted by clydejones

Which was?????

---

I reported it here.. http://www.zen-cart.com/forum/showpo...&postcount=252

Quote:

---

Originally Posted by DivaVocals

I reported it here.. http://www.zen-cart.com/forum/showpo...&postcount=252

---

I tested and re-tested Returns Authorization on half a dozen different sites and have not been able to duplicate what you described in the above post.

Quote:

---

Originally Posted by clydejones

I tested and re-tested Returns Authorization on half a dozen different sites and have not been able to duplicate what you described in the above post.

---

**sigh**

That's what I was afraid of..:dontgetit

Quote:

---

Originally Posted by DivaVocals

**sigh**

That's what I was afraid of..:dontgetit

---

The coding for the e-mail(s) (except for the content) is exactly the same as the e-mail from the contact us form, so I'm really at a loss to explain the formatting problem you describe.

Quote:

---

Originally Posted by clydejones

The coding for the e-mail(s) (except for the content) is exactly the same as the e-mail from the contact us form, so I'm really at a loss to explain the formatting problem you describe.

---

No worries.. It's annoying, but certainly not a show stopper item..

Having an issue with the Return email not getting sent:(

Installed latest ver (I think how do I check ver #?)

What happens when I go and test RMA form is I fill out info and hit send,
it then goes back to the top of the Returns page and no email is sent?

am getting other emails from pages so I know email is functioning.

Seen a few post with this issue and I thought the latest ver fixes this issue?

Quote:

---

Originally Posted by Dytron

Having an issue with the Return email not getting sent:(

Installed latest ver (I think how do I check ver #?)

What happens when I go and test RMA form is I fill out info and hit send,
it then goes back to the top of the Returns page and no email is sent?

am getting other emails from pages so I know email is functioning.

Seen a few post with this issue and I thought the latest ver fixes this issue?

---

latest version available in the downloads section is 2.2.2

do you have a URL for your site?

Quote:

---

Originally Posted by clydejones

latest version available in the downloads section is 2.2.2

do you have a URL for your site?

---

thanks Clyde for responding,
URL for site dytronic*com

Quote:

---

Originally Posted by Dytron

thanks Clyde for responding,
URL for site dytronic*com

---

Just sent a test submission.

After clicking send I received "your message has been sent".

I also received the following confirmation e-mail:

Quote:

---

Thank you for your recent request. Your request has been successfully submitted to Dytronic.com. It will bereviewed and you will receive an email with instructions on how to proceed.If you have not received it within the next 48 hours, please contact usbefore submitting your request again. For help with our Returns Policy, please email the store-owner:xxxx. Note: This email address was given to us during a Return AuthorizationRequest. If you have a problem, please send an email to xxxxx. This email address was given to us by you or by one of our customers. If youfeel that you have received this email in error, please send an email xxxxxx This email is sent in accordance with the US CAN-SPAM Law in effect01/01/2004. Removal requests can be sent to this address and will be honoredand respected. No message is selected

---

Quote:

---

Originally Posted by clydejones

Just sent a test submission.

After clicking send I received "your message has been sent".

I also received the following confirmation e-mail:

---

hummm, well thanks for checking that it works.
The only thing I changed before I posted issue was I set
"Only registered customers may submit a return request = false"
so that you could test it without creating account.
I'll check this out and see if this makes a diff?

thanks!

Quote:

---

Originally Posted by Dytron

hummm, well thanks for checking that it works.
The only thing I changed before I posted issue was I set
"Only registered customers may submit a return request = false"
so that you could test it without creating account.
I'll check this out and see if this makes a diff?

thanks!

---

update, I did check again with "Only registered customers may submit a return request = true" and all works fine :blush:

works great! thanks for the help!:clap:

Quote:

---

Originally Posted by Dytron

update, I did check again with "Only registered customers may submit a return request = true" and all works fine :blush:

works great! thanks for the help!:clap:

---

glad everything is sorted.

This looks like a great MOD - but before installing just need to check ...

Does the latest version resolve the issue with the reply to email address that has been mentioned several times in this thread?

Quote:

---

Originally Posted by guzzer

This looks like a great MOD - but before installing just need to check ...

Does the latest version resolve the issue with the reply to email address that has been mentioned several times in this thread?

---

confirmation e-mails are sent to the person making the request and an e-mail is sent to the admin (at the e-mail address specified in admin -> configuration -> e-mail options)

Hi,

I have installed the mod and in fact, it works as it should. I'm very happy with it. However, as I do not use the State, I do not want the STATE to be required.
Can anyone tell me what I should change or remove from a file to have the STATE not required anymore?
Maby I have overlooked the answer somewhere on this forum, but I am looking for a solution for one and a half day now.

Thanks in advance.

Quote:

---

Originally Posted by fred_artemis

Hi,

I have installed the mod and in fact, it works as it should. I'm very happy with it. However, as I do not use the State, I do not want the STATE to be required.
Can anyone tell me what I should change or remove from a file to have the STATE not required anymore?
Maby I have overlooked the answer somewhere on this forum, but I am looking for a solution for one and a half day now.

Thanks in advance.

---

Currently there is no switch to turn this on/off.

You'll need to edit the following files and change the references to "state" in each.

includes/languages/english/YOUR_TEMPLATE/returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

Thanks very much for your quick reply.

It works..!

I hope I don't sound like an idiot - I'm new to ZenCart, and having done a zillion mods for phpBB and Joomla, I am used to installing mods without any read me files.

I found this RMA Mod: http://www.zen-cart.com/index.php?ma...roducts_id=433


I installed it, using the same structure in which it came and it installed smoothly, and works great with one small hitch. :lookaroun When someone completes the RMA Form the email that comes thru to me only includes the customer's name, order number, item number and amount. The other fields are blank. It does dispatch the appropriate emails to the customer and to the admin though. You can see it in action on my site at: hxxp://www.scrapbooksuppliesdirect.com/shopping (url is munged - change x's to t's).

I hope this post is of help to you all and maybe getting someone to this point you can get me to the finish line. :smile:

Jeanne

Quote:

---

Originally Posted by ScrapbookSuppliesDir

I hope I don't sound like an idiot - I'm new to ZenCart, and having done a zillion mods for phpBB and Joomla, I am used to installing mods without any read me files.

I found this RMA Mod: http://www.zen-cart.com/index.php?ma...roducts_id=433


I installed it, using the same structure in which it came and it installed smoothly, and works great with one small hitch. :lookaroun When someone completes the RMA Form the email that comes thru to me only includes the customer's name, order number, item number and amount. The other fields are blank. It does dispatch the appropriate emails to the customer and to the admin though. You can see it in action on my site at: hxxp://www.scrapbooksuppliesdirect.com/shopping (url is munged - change x's to t's).

I hope this post is of help to you all and maybe getting someone to this point you can get me to the finish line. :smile:

Jeanne

---

The admin e-mail you receive should look similar to this one:

From: Customer Name
Email: [email protected]
Phone Number: 555-555-6789
Address: address
City: city
Post Code: zipcode
State: state
Order Number: 1234
Total Value: $5.00
Item Number: 5678
Item Name: Test Item
Action Requested: Return
------------------------------------------------------
Reason: Test Item return request.
------------------------------------------------------

I also noticed that when logged in and you go to the return authorization page the customer information fields are not automatically filled inas they should be.

Are using the latest version 2.2.2?

Quote:

---

Originally Posted by clydejones

The admin e-mail you receive should look similar to this one:

From: Customer Name
Email: [email protected]
Phone Number: 555-555-6789
Address: address
City: city
Post Code: zipcode
State: state
Order Number: 1234
Total Value: $5.00
Item Number: 5678
Item Name: Test Item
Action Requested: Return
------------------------------------------------------
Reason: Test Item return request.
------------------------------------------------------

I also noticed that when logged in and you go to the return authorization page the customer information fields are not automatically filled inas they should be.

Are using the latest version 2.2.2?

---

AHH! I see where my problem and confusion is coming from! On the page where I got the download from, the link at the top of the page must go to the older version, whereas the newest version (the 2.2 that you were talking about) is down a bit lower. I just assumed that the link at the top right where it says "download now" is the most current. Will try to fix it right now and see where it takes me.

Thanks for your input on it! Am going to leave my original reply (before I found the err of my ways :wink:) in case anyone else has done the same thing.

Many thanks!!
Jeanne



I noticed this (that the fields were not pre-populated) but thought it was because I haven't processed any orders yet. Oh goodness! This really concerns me.

And... The email (phew!) - this is what it looks like (I was actually going to make a post to see if anyone knew how to customize it a bit so it would be easier to read, so thank you for posting the sample):

From: Email: sales1 @ scrapbookxsuppliesxdirect.com Phone Number: Address: City: Post Code: State: Order Number: 12345 Total Value: Item Number: Item Name: Action Requested: Refund ------------------------------------------------------ Reason: dafadsfdsfs ------------------------------------------------------ Office Use Only: From: Email: sales1 @ scrapbookxsuppliesxdirect.com IP Address: 70.216.85.107 - 70.216.85.107 Host Address: 107.sub-70-216-85.myvzw.com Date and Time: Mon Jun 16 2008 12:08:47 MDT


So, I suppose I have a problem here then - I thought I was good to go on it. It is version 1.3.6

????