Gift Certificate Help Please

Admin->Gift Certificates/Coupons->Mail Gift Certificate

In that list are just the emails for customers who are Registered. Anything else would need to be manually typed in to send a Gift Certificate ...

So that dropdown of emails is really not a queue at all, it is just there to help you for convenience ...

sorry, when a gift certificate is emailed, it should appear in the column GV Balance column in the Customers area of the admin. the last time it worked properly was in December of 2014. We have been using this method for the past 3 years.

I have also manually entered the email address but the gift certificate still does not register.

When a Gift Certificate is mailed, the Gift Certificate has to be redeemed either in the Checkout or on the Gift Certificate Redeem page ... it is not automatically applied to the customer's account until then ...

Yes, my mistake! it goes into that column when redeemed via the link in the email.

Thanks for the update that this is working correctly for you ... :smile:

I am having the same problem as the first question on this forum. When a customer places an order for the gift certificate, it never shows up in the gift certificate queue to be "released". I tried a dummy transaction as well, and had the same problem. I tried everything, looked for everything. I must be missing something somewhere, because I just can't figure it out.

Are you talking about Gift Certificates that are purchased in the store?

If so, do their Model begin with:
GIFT

If the Modules ... Order Totals ... if you edit the Gift Certificate gv_coupon is the setting:

Quote:

---

Queue Purchases
Do you want to queue purchases of the Gift Voucher?

true

---

set correctly?

Is there a line of code(probably several) that can be added so on the checkout page when a gift certificate is applied and the page refreshes that it will show in the order summary that it has been applied and the remaining amount that is due. I keep getting emails from customers who think the gift certificate isn't getting applied.
So on a $20 order with a $10 gift certificate the order summary might look like this before the gift certificate is applied.
Item $10.00
Subtotal $10.00
Shipping $ 1.00
tax $ 1.00
Total $22.00

Then apply the $10.00 gift certificate and the display changes to
Item $10.00
Subtotal $10.00
Shipping $ 1.00
tax $ 1.00
Total $22.00
Gift C -$10.00
Due $12.00

Thank you for your help.