Edit Orders v4.0 Support Thread

Right then. Now I know whats happening.....The vat isn't being added on when somebody uses a discount coupon on the order. This is messing up the orders, but im pretty sure that's what is causing edit orders to play up too.

Do you know why this is please as i'm sure I have configured the tax correctly?

Thanks

Does anybody know how I can adjust this so the vat is added on once the discount has been applied?

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Originally Posted by Stevis2002

Right then. Now I know whats happening.....The vat isn't being added on when somebody uses a discount coupon on the order. This is messing up the orders, but im pretty sure that's what is causing edit orders to play up too. ...

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If "tax" is not being calculated correctly when a customer goes through the "checkout" process, something is probably not quite "right" with your tax configuration... I'd start by searching other threads on the forums about setting up taxes and/or vat... Or creating a new thread to ask why your "tax" is not being correctly applied during the "checkout" process.

You need to fix all issues with "taxes" during the "checkout" process before you will be able to tackle any issues with "tax" calculation when editing an order.

Quote:

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Originally Posted by lhungil

If "tax" is not being calculated correctly when a customer goes through the "checkout" process, something is probably not quite "right" with your tax configuration... I'd start by searching other threads on the forums about setting up taxes and/or vat... Or creating a new thread to ask why your "tax" is not being correctly applied during the "checkout" process.

You need to fix all issues with "taxes" during the "checkout" process before you will be able to tackle any issues with "tax" calculation when editing an order.

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Thanks for the help.
The taxes work fine 100% of the time. The only time they messs up is when a discount coupon comes into the equation :(

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Originally Posted by Stevis2002

Thanks for the help.
The taxes work fine 100% of the time. The only time they messs up is when a discount coupon comes into the equation :(

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Anybody able to help please?

Thanks

OK I have had a read of this thread and can't find the issue I am having.

Everything installed fine it seamed. When I go and press "update" it goes to a blank page.

But it does actually update the order, you can see that by going back to the order. It has been changed

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Originally Posted by memorydave

OK I have had a read of this thread and can't find the issue I am having.

Everything installed fine it seamed. When I go and press "update" it goes to a blank page.

But it does actually update the order, you can see that by going back to the order. It has been changed

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blank page = error.. post what the resulting error log says..

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Originally Posted by DivaVocals

blank page = error.. post what the resulting error log says..

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There is no error logs, I am looking in the cache folder and Im using zen 1.5 and there is no error logs

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Originally Posted by memorydave

There is no error logs, I am looking in the cache folder and Im using zen 1.5 and there is no error logs

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That's because it's in the LOGS folder..

Thank you!

We're a company with a massive laser cutting and engraving machine (150 Watts, 1500 x 1200mm bed)...We have our own designs for sale, but also accept commissioned work, which requires a quoting process. This is an easy way to give our customers a quote request and response mechanism...One problem:

When I open the order page, it alerts

Code:

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Warning Warning: One or more of the customer address fields contains a country name unknown to Zen Cart ("Locations / Taxes"->"Countries").
Taxes and some shipping modules may not function correctly until the issue has been resolved.

This typically occurs if someone deletes or renames a country's name from Zen Cart ("Locations / Taxes"->"Countries"). You can fix the issue by doing one of the following:

    Add the country (and name) back to the Zen Cart database.
    Adjust the country name to match one of the country names in the Zen Cart database.

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I have verified, both through the Admin module and directly in the database, that "United States" does in fact exist in the proper areas as suggested, and that there are no leading/trailing spaces in the "orders" or "countries" tables.

While the ordered items/address portion of the update is successful, the customer is not notified of the update, and update comments are not added to the order.