Attribute dropped with Category Change

We do have un_wishlist... could this be the whole reason its happening? Its utilized by some of our customers, but not the majority so it may just be better to get it off??

We are still dealing with this, two orders today missing download links, and unfortunately while I can poke around and fix some minor things I am not comfy with delving too deeply in the databases yet.

I've installed the things we have myself, but pretty much just following directions... not too much heavy lifting on my own.

What exactly does your fix do? Find the products missing attributes? Or fix the orders missing download links?

At least it helps to know we're not the only ones dealing with this.

Misery loves company right?? :P

Well just to be safe I did remove the un_wishlist...

Well, my fix was far from graceful. I had wanted to update the wishlist to inject a link with the attributes but Linda said this could not be done. I have not had the time to dig into it to see if I could make a workaround. So, I ended up disabling the links. It worked out o.k. but now there are no links to the products from the wishlist and as you can imagine, it just is not very useful.

Sorry I do not have better news.:no:

Bill

I know this is an old thread, but at least you know I searched for an answer before posting :) .

I have a client that has had this same thing happen. The file names just disappeared. I don't think she's made any recent changes, I will check to see, but on just some of her items, the file names are gone. I looked in the database and those records are completely gone from the products_attributes_download table, but are still in the products_attributes table. If I look at the product attributes in the attribute manager, the attributes are there, but the file names are gone.

Help?

This still randomly happens to products in our store too. I have never been able to figure it out (but not by any means an expert at looking either)... we just fix the ones we find that way, usually when a customer emails saying there was no download for their order - not a fun way to find them but with thousands of products about the only way.

Once we fix them, they seem to stay fixed at least...

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Originally Posted by digidiva-kathy

I know this is an old thread, but at least you know I searched for an answer before posting :) .

I have a client that has had this same thing happen. The file names just disappeared. I don't think she's made any recent changes, I will check to see, but on just some of her items, the file names are gone. I looked in the database and those records are completely gone from the products_attributes_download table, but are still in the products_attributes table. If I look at the product attributes in the attribute manager, the attributes are there, but the file names are gone.

Help?

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Hah!!! I am not insane!...well, delusional anyway. ;)

This continues to happen to all three stores I manage. This ranges from 1.36 modded to be a mall vendor set up to an unmodded 1.38a install.

Take a look at this thread:
http://www.zen-cart.com/forum/showthread.php?t=136022

I have found a way to detect the dropped file names. This helps with one of my clients because they have a huge catalog. Who knows, it may lead to a solution down the road.

Hope it works out for you.

When you say Attributes are dropped on the Category change ... is this via a MOVE or a Copy to Duplicate Product?

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Originally Posted by Ajeh

When you say Attributes are dropped on the Category change ... is this via a MOVE or a Copy to Duplicate Product?

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Not speaking for others, no, they are just sitting there.

Also, I realize I may be misleading you. It is an important distinction that the ATTRIBUTE is still there, the DOWNLOAD_FIELD is empty. So, you can go to the Attributes controller and see the download attribute still attached to the product but the download field is empty.

Hope that helps.

ETA: I had a theory at one time that somehow the stock level was being counted and it was dropping to 0 then releasing the download somehow. Unfortunately, I reconfigured the store to not track stock and it still does it.

So the records are still in the products_attributes_download table but the field products_attributes_filename is mysteriously blank? :unsure:

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Originally Posted by Ajeh

So the records are still in the products_attributes_download table but the field products_attributes_filename is mysteriously blank? :unsure:

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I believe this is what happens for us. I am not sure though whether its triggered by a category change or what exactly. We have 2300+ downloadable products. So it's been mostly just stumbling across the ones missing them when someone emails and says they are missing from their orders.

As stated, it's still set like their was originally a file attached but the field itself referring to that file is empty.

Thanks for the link to the other thread, I will definitely check it out. :D