Square WebPay support thread.

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Originally Posted by carlwhat

i would have to run some more transactions. i am not sure why a customer would be stuck at the handler for 30s.

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Another one was stuck for 15 mins until he disappeared from the Whos online-list.

Quote:

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Originally Posted by carlwhat

remind me of your setup with regards to OAuth renewal? specifically do you have an automated job set up like in the docs?

if you do not have a cronjob set up, i would set that up. if you do already have it set up, set $verbose to true, to see the results of it.

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I do not have a cronjob setup. My understanding is that a cronjob is only necessary if very few payments (meaning several days of inactivity) are made by Square. The error also happened when another person ordered successfully one hour before.

Quote:

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Originally Posted by carlwhat

and how many orders paid by square are you getting each week?

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By Square around 30.

Quote:

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Originally Posted by todoonada

Another one was stuck for 15 mins until he disappeared from the Whos online-list.



I do not have a cronjob setup. My understanding is that a cronjob is only necessary if very few payments (meaning several days of inactivity) are made by Square. The error also happened when another person ordered successfully one hour before.


By Square around 30.

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i would setup the cron job. and then keep on monitoring.

i think the holdup on the handler is due to a renew of the OAuth. if the cronjob automatically renews it, then the customer will not be waiting on it.

i am not sure that is your answer. but it is DEFINITELY worth a shot.

best.

Quote:

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Originally Posted by carlwhat

i would setup the cron job. and then keep on monitoring.

i think the holdup on the handler is due to a renew of the OAuth. if the cronjob automatically renews it, then the customer will not be waiting on it.

i am not sure that is your answer. but it is DEFINITELY worth a shot.

best.

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OK, I set it up. Let's see what happens.
Thank you for your advice.

Maybe this is a known issue but I didn't find it when I searched. I'm running 1.5.7c and if I make a test order and get to the payment page and do not put anything in the credit card/exp/zip and just click continue on the cart I get:

"We have a problem on our end. So Sorry! Please report this error to the Store Owner: SQ-MISSING-TOKEN"

I am just trying to recreate what a customer will eventually do and then email me. LoL. Seems like it should have a different error for blank fields or do a check somewhere.

Has anyone modified the code to address this?

Thanks!

Quote:

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Originally Posted by spyderrobotics

Maybe this is a known issue but I didn't find it when I searched. I'm running 1.5.7c and if I make a test order and get to the payment page and do not put anything in the credit card/exp/zip and just click continue on the cart I get:

"We have a problem on our end. So Sorry! Please report this error to the Store Owner: SQ-MISSING-TOKEN"

I am just trying to recreate what a customer will eventually do and then email me. LoL. Seems like it should have a different error for blank fields or do a check somewhere.

Has anyone modified the code to address this?

Thanks!

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are you using one page checkout? if so, what version.

do you have this key in your version of OPC:

Key: CHECKOUT_ONE_PAYMENT_METHODS_THAT_SUBMIT

and if so, what is it set to.

if you do not have that key, you need to upgrade your version of OPC.

Thanks for the response. I am not using OPC.

More info:

Just found this. So if I have the paypal module enabled it works and flags it. However, if the square webpay module is the only payment module then it has the error.

Quote:

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Originally Posted by spyderrobotics

More info:

Just found this. So if I have the paypal module enabled it works and flags it. However, if the square webpay module is the only payment module then it has the error.

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i am not able to reproduce this on my test system.

Thanks for looking into it. I am not sure where to go from here. Maybe I can change the error message to just tell the customer to check that the fields are not blank. If you wanted to check it out my site is spyderrobotics.com

I have paypal turned off at the moment so it can recreate the error. You can make a fake account and try the checkout.

Quote:

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Originally Posted by spyderrobotics

Thanks for looking into it. I am not sure where to go from here. Maybe I can change the error message to just tell the customer to check that the fields are not blank. If you wanted to check it out my site is spyderrobotics.com

I have paypal turned off at the moment so it can recreate the error. You can make a fake account and try the checkout.

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if a customer tries to hit continue without entering any credit card data, one certainly gets that error message.

that is reproducible on my test system.

perhaps, it may be of value to change that error message. i will give it some thought...

best.