UPS Shipping using RESTful/OAuth API [Support Thread]

Quote:

---

Originally Posted by arj3090

I have been struggling with getting this to work. When trying to checkout, I get these messages:

"Your available shipping options have changed. Please re-select your desired shipping method."

"This is currently the only shipping method available to use on this order."

Can anyone give me any insight?

ZenCart 1.5.6

---

Are there any myDEBUG*.log files present in the site's /logs directory? What payment, shipping and order-total modules are being used by the site?

I am seeing a discrepancy in returned pricing between the old XML plugin and this new oAuth plugin. It's pretty much $3.47 with each shipping option. Ground is a little less. I would assume pricing is pulled based on the account associated with the ID. Has anyone seen this behavior? I have reached out to UPS support, and of course I was recommended to ask here. I am going to push back a little and get a clearer picture of the background communication, but if this post can be another source of insight, that would be great.

Quote:

---

Originally Posted by bustin98

I am seeing a discrepancy in returned pricing between the old XML plugin and this new oAuth plugin. It's pretty much $3.47 with each shipping option. Ground is a little less. I would assume pricing is pulled based on the account associated with the ID. Has anyone seen this behavior? I have reached out to UPS support, and of course I was recommended to ask here. I am going to push back a little and get a clearer picture of the background communication, but if this post can be another source of insight, that would be great.

---

You can help UPS (and maybe me?) help you by turning on the shipping-module's debug feature, running a transaction where the pricing is "off" and then turning that debug feature off.

When you've got the debug-file generated, post back here and I'll PM you my direct email address.

Quote:

---

Originally Posted by lat9

Are there any myDEBUG*.log files present in the site's /logs directory? What payment, shipping and order-total modules are being used by the site?

---

Nothing in the log directory. I even enabled debugging

Enabled Payment modules:
- Free Order
- Paypal Express
- Square Web pay

Order Total :
- Group Discount
- Shipping Insurance
- Low Order Fee
- Shipping
- Sub Total
- Tax
- Total

Shipping :

- Free Shipping
- United Parcel Service V1.1.0

@arj3090, are there any .log files, perchance, in the site's /cache sub-directory?

I have the files for both the XML and oAuth. Thank you.

Quote:

---

Originally Posted by lat9

@arj3090, are there any .log files, perchance, in the site's /cache sub-directory?

---

No log files in the cache directory either

Quote:

---

Originally Posted by lat9

You can help UPS (and maybe me?) help you by turning on the shipping-module's debug feature, running a transaction where the pricing is "off" and then turning that debug feature off.

When you've got the debug-file generated, post back here and I'll PM you my direct email address.

---

I have a reply from UPS. The reason for the different costs is the XML has a residentialAddressIndicator in the Ship To while the oAuth does not. Is this handled somehow? I do not see an option to manage this in the settings.

Quote:

---

Originally Posted by bustin98

I have a reply from UPS. The reason for the different costs is the XML has a residentialAddressIndicator in the Ship To while the oAuth does not. Is this handled somehow? I do not see an option to manage this in the settings.

---

Towards the bottom of the settings, there's

Quote Type
Quote for Residential or Commercial Delivery

Quote:

---

Originally Posted by lat9

Towards the bottom of the settings, there's

Quote Type
Quote for Residential or Commercial Delivery

---

I updated the setting, but the numbers do not change. Looking at the log file, I do not see the option listed.