Fast and Easy Checkout

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Originally Posted by g_force

where exactly should I put this? and is the the syntax perfect?

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You change this in the php.ini file. Do you have access to make changes to this file?

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Do you have access to make changes to this file?

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Yes - file permissions allow for this.

Sorry but I put literally this into that file:

Code:

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max_execution_time = 300
max_input_time = 90

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.. and nothing has appeared to have changed on the version page of zen (containing the php info) - was this the right thing to do?

_thanks

Quote:

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Originally Posted by g_force

Yes - file permissions allow for this.

Sorry but I put literally this into that file:

Code:

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max_execution_time = 300
max_input_time = 90

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.. and nothing has appeared to have changed on the version page of zen (containing the php info) - was this the right thing to do?

_thanks

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Did you add this to the file or did you change the existing settings that are in the file?

the file only had this in previously:

Code:

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output_buffering = On

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Slightly confused here...

Quote:

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Originally Posted by g_force

the file only had this in previously:

Code:

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output_buffering = On

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Slightly confused here...

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I sent you PM.

Now it's back. I was playing around with the Newsletter option and just realized it was affecting two of the fields on this Billing page and the Continue button. I now have the option set to #2. It was 0 before and that was somehow causing the problem.

I know the warning that this may be in violation of regulations, but my site is set up that those who create an account agree to 2-3 emails a year (not really a newsletter). Otherwise, there is the COWOA option with no emails sent.

R

Quote:

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Originally Posted by g_force

This would be a nice mod if it worked every time and anyone cared about the numerous posts that I and other people have put up concerning the blank confirmation page (checkout&action=null) that comes up on the first time of checking out.

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I am having this intermittent issue also. About one in four customers goes all the way through TO PayPal, clicks the authorize payment button and gets a blank page. They 'assume' the payment went through and the order was successful when in fact nothing happened. :frusty:

If the same customer goes back to the website and goes through the checkout process a second time the order goes through without any problem.

I do have the PayPal logs turned on and there are log files for these transactions but they don't seem to show any problems. It is almost like PayPal thinks the customer chose to abandon the transaction at the point of the blank page when in reality they did not. :no:

This has happened to at least four customers who have notified me and several others that it appears to have happened to but I have not yet been able to confirm it.

Does anyone have any ideas or suggestions as what to look for or who might be able to help figure this out?

Thank you!

Blessings,
Krisann

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Originally Posted by shartlesville

I am having this intermittent issue also. About one in four customers goes all the way through TO PayPal, clicks the authorize payment button and gets a blank page. They 'assume' the payment went through and the order was successful when in fact nothing happened. :frusty:

If the same customer goes back to the website and goes through the checkout process a second time the order goes through without any problem.

I do have the PayPal logs turned on and there are log files for these transactions but they don't seem to show any problems. It is almost like PayPal thinks the customer chose to abandon the transaction at the point of the blank page when in reality they did not. :no:

This has happened to at least four customers who have notified me and several others that it appears to have happened to but I have not yet been able to confirm it.

Does anyone have any ideas or suggestions as what to look for or who might be able to help figure this out?

Thank you!

Blessings,
Krisann

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I believe the problem your having is a time out issue. You might need to up your max execution time and max input time.

Change it to something like.

max_execution_time = 300
max_input_time = 90

Quote:

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I believe the problem your having is a time out issue. You might need to up your max execution time and max input time.

Change it to something like.

max_execution_time = 300
max_input_time = 90

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hope it works for you - as you know smoke I was unable to change the settings in .htaccess so I'm not sure if that is the fix but I sure hope it is for everyone elses sake.. any further pointers would rule//

_thanks

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Originally Posted by smoke133

I believe the problem your having is a time out issue. You might need to up your max execution time and max input time.

Change it to something like.

max_execution_time = 300
max_input_time = 90

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1. Where would I put that exactly
2. Would it be a timeout issue on *my* site if they are getting the blank page at PayPal?

Thank you! I sure hope we can get this solved.

Blessings,
Krisann