Printable View
Diva,Quote:
Originally Posted by DivaVocals
All files are installed correctly, I think, and I have a situation here.
If I update order with writing something in Comments, then sent emails will carry tracking number, if I leave Comments in blank, then sent email won't carry any tracking number.
Please read the readme.. This is COVERED in the readme.. (hint: in the "How to Use" tab :wink:)Quote:
Originally Posted by siliconbug
No I can't say what happened.. (can't see your store or your files) I can say this though:Quote:
Originally Posted by Gomlers
- Yes it works (nothing in this thread would indicate otherwise..)
- The "DB is still from the new files" only means that there is an admin option to activate Ty Package Tracker fields in Super Orders or Edit Orders.. The upgrade SQL does NOTHING more..
Suggest starting over the upgrade again and make sure you do not SKIP any of the steps..
Diva,Quote:
Originally Posted by DivaVocals
Thanks for your time, and yes, I've read it: "Add comments OR change the status."
What I do mostly is add tracking number AND change the status without add any comments, and I have emails sent without tracking numbers.
It seems in my case I have to add comments AND change the status. Therefore, emails sent with tracking numbers.
I'll check my installation again to see if I miss something.
(running v1.3.9h w/ v3.1):lamo:
This is how Ty Package Track has ALWAYS worked.. It will not add the tracking number to the DB unless you
A. enter a comment
or
B. change the status.
However, it will not e-mail the tracking data unless you enter a comment.
This is how this module has always worked.. though arguably the readme has never said this clearly.
When updating this mod, we simply converted over the old readme.txt file into the new HTML readme format. We made a few spelling and grammar corrections, but clearly we didn't do enough to vet out the validity of everything in the readme.. When my time permits, I'll update the readme to reflect the correct information..
Hope this is all clear now..
Quote:
Originally Posted by siliconbug
Diva,Quote:
Originally Posted by DivaVocals
Sorry to waste your time, but I'm confused now.
Do you mean "A. enter a comment" is required to email tracking data?
'Cause If I choose "B. change the status." only (leave comment blank), it won't email tracking data.
I'm fine if I have to type comments every time, and just wanna make sure I don't misunderstand what you mean.
.........
Quote:
Originally Posted by DivaVocals
Questions,
Does this mod add a page to your site where customers can enter the tracking number and it returns the status, or does it link directly to the shippers site, e.g. UPS, DHL?
Lastly do you have to get the tracking number from the shippinng company ( I'm asking because if so, how do you test it?) and is there a working example of this mod that someone could post? Thanks
Hi, I had the same problem when I install a fresh install of the package.Quote:
Originally Posted by Gomlers
SOLUTION: delete the file /YOUR_ADMIN_FOLDER/includes/functions/extra_functions/common_orders_functions.php.bak
it creates a 500 server error because of your .htaccess permission.
Hope this helps
Just submitted v3.1.1
Fixed a few of the reported errors that slipped into the last submission.. Sorry for the problems.. Seems I zipped up the wrong version of the fileset and left some things in place that weren't supposed to be in place.. My bad..:blush:
Changelog is as follows:
version 3.1.1 - 03/07/2011
- Minor corrections to the orders.php file so that tracking data is sent when only the status is changed but no comments are entered.
(Discovered that code from Zen Cart v1.3.8 was left in place inadvertently in the orders.php file)- Minor edits to the readme (correct more minor grammatic errors carried over from original readme)
- Deprecated the /YOUR_ADMIN_FOLDER/includes/functions/extra_functions/common_orders_functions.php file
(PLEASE NOTE: If you are running Super Orders v3.0.x or Edit Orders 3.0.x DO NOT DELETE THIS FILE as it is still needed by these modules. If you are NOT running Super Orders v3.0.x or Edit Orders 3.0.x you may SAFELY remove this file as it is NO LONGER USED by Ty Package Tracker v3.1.1)
Quote:
Originally Posted by elkdog
Quote:
Originally Posted by DivaVocals
Quote:
Originally Posted by Gomlers
The readme file explains how this module works.. I suggest if you are thinking about installing it that you should download the module and review the readme..Quote:
Originally Posted by novastar
Thank you!:clap:Quote:
Originally Posted by DivaVocals
Please make the following code multilingual in a next version
this is code form the file common_orders_fucntions.PHP Code:// TY TRACKER 4 BEGIN ----------------------------------------------
$status = $status_info->fields['orders_status_id'];
$track_id1 = $status_info->fields['track_id1'];
$track_id2 = $status_info->fields['track_id2'];
$track_id3 = $status_info->fields['track_id3'];
$track_id4 = $status_info->fields['track_id4'];
$track_id5 = $status_info->fields['track_id5'];
if (zen_not_null($status_info->fields['comments']) && $status_info->fields['comments'] != '' && $_POST['notify_comments'] == 'on') {
$notify_comments = EMAIL_TEXT_COMMENTS_UPDATE . $status_info->fields['comments'] . "\n\n";
}
if (zen_not_null($track_id1)) { $notify_comments .= "\n\n<br /><br />Your " . CARRIER_NAME_1 . " Tracking ID is " . $track_id1 . " \n<br /><a href=" . CARRIER_LINK_1 . $track_id1 . ">Click here</a> to track your package. \n<br />If the above link does not work, copy the following URL address and paste it into your Web browser. \n<br />" . CARRIER_LINK_1 . $track_id1 . "\n\n<br /><br />It may take up to 24 hours for the tracking information to appear on the website." . "\n<br />"; }
if (zen_not_null($track_id2)) { $notify_comments .= "\n\n<br /><br />Your " . CARRIER_NAME_2 . " Tracking ID is " . $track_id2 . " \n<br /><a href=" . CARRIER_LINK_2 . $track_id2 . ">Click here</a> to track your package. \n<br />If the above link does not work, copy the following URL address and paste it into your Web browser. \n<br />" . CARRIER_LINK_2 . $track_id2 . "\n\n<br /><br />It may take up to 24 hours for the tracking information to appear on the website." . "\n<br />"; }
if (zen_not_null($track_id3)) { $notify_comments .= "\n\n<br /><br />Your " . CARRIER_NAME_3 . " Tracking ID is " . $track_id3 . " \n<br /><a href=" . CARRIER_LINK_3 . $track_id3 . ">Click here</a> to track your package. \n<br />If the above link does not work, copy the following URL address and paste it into your Web browser. \n<br />" . CARRIER_LINK_3 . $track_id3 . "\n\n<br /><br />It may take up to 24 hours for the tracking information to appear on the website." . "\n<br />"; }
if (zen_not_null($track_id4)) { $notify_comments .= "\n\n<br /><br />Uw " . CARRIER_NAME_4 . " Tracking ID is " . $track_id4 . " \n<br /><a href=" . CARRIER_LINK_4 . $track_id4 . ">Klik hier</a> om uw pakket te volgen. \n<br />Als de bovenstaande link niet werkt, kopieer dan het volgende url adres naar uw webbrowser. \n<br />" . CARRIER_LINK_4 . $track_id4 . "\n\n<br /><br />Het kan tot 24 uur duren voordat de track informatie zichtbaar is op de website." . "\n<br />"; }
if (zen_not_null($track_id5)) { $notify_comments .= "\n\n<br /><br />Your " . CARRIER_NAME_5 . " Tracking ID is " . $track_id5 . " \n<br /><a href=" . CARRIER_LINK_5 . $track_id5 . ">Click here</a> to track your package. \n<br />If the above link does not work, copy the following URL address and paste it into your Web browser. \n<br />" . CARRIER_LINK_5 . $track_id5 . "\n\n<br /><br />It may take up to 24 hours for the tracking information to appear on the website." . "\n<br />"; }
// END TY TRACKER 4 -------------------------------------------------
If you provide the code needed for this requested change, I would have been happy to include it..
In the meantime you might have overlooked this post..
http://www.zen-cart.com/forum/showpo...&postcount=510
Quote:
Originally Posted by Design75
Will this module allow for multiple tracking numbers per order? For instance, if a customer's order is shipped in 3 packages shipped by the same carrier, how would I handle this?
Never mind :). Found the answer here:Quote:
Originally Posted by chickpeajunkie
http://www.zen-cart.com/forum/showth...ers#post547043
Two quick things I have found.
We have it set up on our order updates as
RECEIVED
PROCESSING
PARTIALLY SHIPPED
SHIPPED COMPLETE
Now I noticed you cannot go to the EDIT order and enter the tracking number. You have to use DETAILS. Why is that?
Also if you have already entered tracking numbers under PARTIALLY SHIPPED and the next day have another package PARTIALLY SHIPPED, it will not take the tracking number. The top of the screen will say order not updated.
Not sure I understand your question.. Are you referring to the Edit Orders module??Quote:
Originally Posted by willie bee
From the readme:Quote:
Originally Posted by willie bee
and again on the same page of the README:Quote:
Add comments or change the status. (Required or your tracking information will not be saved!)*
Quote:
- I get the Warning: Nothing to change. The order was not updated.
-> When you add a tracking number, you must either change the order status or add a comment in order to update the order with the tracking data.
Yes I understand the README file.
Maybe I can explain it better.
Sometimes we ship partials. So say you have three packages you need to ship.
We have our notifcations set up as.
ORDER RECEIVED (their default confirmation)
ORDER PROCESSING (lets them know we're working on it)
ORDER PARTIALLY SHIPPED (let's them know we shipped a partial)
ORDER SHIPPED (lets them know the balance has shipped.
So say we get an order. it's ORDER RECEIVED.
We then update it to ORDER PROCESSING.
So we have three boxes.
We put in a tracking number say UPS in the field and hit ORDER PARTIALL SHIPPED for the first package shipped.
Now if we go back the next day and enter the tracking number for the second package shipped and do a PARTIALLY SHIPPED and enter the tracking in the field again, it will not update it.
We have to do the the old regular way and put it in the comments.
Now for the last package you can enter the tracking in the field and hit ORDER SHIPPED and it'll take.
So looks like the mod only allows you to use ONE instance of each order update.
See what I'm sayin'?
So "When you add a tracking number, you must either change the order status or add a comment in order to update the order with the tracking data." That is why I think it won't take, you have to update it to a DIFFERENT STATUS, but we ship multiple packages partially sometimes.
I understood what you were saying.. what I am saying is that you could simply enter a comment when you do the second partial shipment and the tracking number will "take"..Quote:
Originally Posted by willie bee
I just wanted to say thank you for the fix. I am a computer idiot and I was able to get this to work on my small business site.
I have installed this mod and it works great! Thanks very much for bringing this great admin plug-in up to date for us!
One question that is probably not directed at anyone in particular. We use UPS WorldShip and I'm curious if we can automate the process so the tracking details come back to the ZC database somehow? It doesn't have to sent the customer an email or anything (but it would be cool), just add it to the DB so they can head back there for an update? Keystroking it is fine, but we ship a lot of packages and I'm afraid of fat fingers...
It's software.. I'm sure it can be updated to meet your need, but it would likely require a change in the Ty Package Tracker to execute this..
Quote:
Originally Posted by gezuvor
Hello everyone. I have been reading for the past 4-5 hours and trying to fix this. what did I miss?
Zen 1.3.9h
Edit Orders 3.03
TY Package Tracker 3.1.1
I read and followed the "installation" and "how to use" buttons for EO and TYPT.
I installed EO about a week ago and it worked fine. I added TYPT yesterday and it works fine. But after installing TYPT I can not edit orders. When I click the edit orders button it displays the same screen as if I hit the details button for the order.
Please help :frusty:
It's likely that you did not merge the edits in the orders.php file for BOTH Edit Orders and Ty Package Tracker. Sounds to me like you replaced the orders.php file from Edit Orders with the one from Ty Package Tracker.. The instructions are very clear that you need to MERGE modifications from files that both mods have in common.. Please review the readme installation section..Quote:
Originally Posted by dousacu
Thank you. It worked great. After so much reading I missed that part.Quote:
Originally Posted by DivaVocals
I placed both orders.php files in winmerge (which i downloaded today). Added all of the missing codes from Edit Orders orders.php file missing in the TY Tracker orders.php file. Copied it and pasted it in /admin/orders.php
To use this mod do you have to get the tracking number from the shipping company?
Yes? Where else would you get it from unless you generated the tracking number from your shipping computer or get it from the company you're drop shipping products from.Quote:
Originally Posted by novastar
No, it's not required. You may have some orders such as store pickup orders that have no tracking number. This mod will not affect that in any way.Quote:
Originally Posted by novastar
I think you have misunderstood the question.. He's not asking if you have to enter tracking numbers for every order, but rather do you have to get the tracking number from the shipper when you use this module. (as opposed to this module somehow getting that information directly from the shipper)Quote:
Originally Posted by ronlee67
So to repeat and elaborate on willie bee's earlier answer:Quote:
Originally Posted by novastar
To use this mod YES you need to get the tracking number from the shipping company.. This mod does NOT get tracking data from the shipping company at all. This mod is not DIRECTLY LINKED to the shipping company..
This mod is merely a way for store owners to send shipping data to the client from within Zen Cart. In sending this information, the store owner is providing the client with a link that takes them directly to the tracking page for the shipper with the tracking number already filled in..
Also as I have suggested before here:Quote:
Originally Posted by novastar
http://www.zen-cart.com/forum/showpo...&postcount=511
I will again STRONGLY suggest you download the mod, and read the readme which does indeed explain how this add-on works. It does not hurt anything to download the mod and review the readme..
Quote:
Originally Posted by DivaVocals
Good point DivaVocals.
However, the iteration I have of Ty Package Tracker in conjunction with TY UPS Worldship does automatically provide a tracking update in the ZenCart comments section and optionally automatically notifies the customer via email of that tracking info.
It's been a couple of years since Ty has supported this contribution and I was privileged to beta test a new version he was working on before Ty seemingly dissapeared from the scene. It may have been that unpublished version that updated the tracking.... I'm not sure, but have been using it in my shops sucessfully for a couple of years.
The way Ty's worked was to take advantage of UPS's API features that allow tracking by Reference Number. The Reference Number that was transmitted to UPS by Ty's contributions is the order number obtained from Zencart. The email the customer received had the appropriate tracking url which included this reference number and shipper number. UPS would return the shipment status record associated with that reference number and UPS account number.
Like I say, I'm not sure if the published version has that functionality. I believe someone else has published a newer contribution that also accomplishes the same thing. The ideal is for something like this that could update from USPS and other carriers as well.
Key words here:You are not running the same thing as is available in the free downloads..Quote:
Originally Posted by ronlee67
The Ty Package Track available in the downloads section does NOT work in this manner. It works exactly as I have described.Quote:
Originally Posted by ronlee67
What you are running may indeed work this way, but it seems clear that you are running a special beta version of something Ty developed and did not submit to the free downloads here.
It does not... and based on my work in converting/updating this mod neither did the last submission by Ty either..Quote:
Originally Posted by ronlee67
If you are referring to GOB Tracker, it is the same premise as Ty Package Tracker, and functions THE SAME WAY as Ty Package Tracker (which means that NO it doesn't get carrier information in an automated fashion either) GOB Tracker allows for unlimited number of carriers whereas Ty Package Track limits you to 5. (though most folks find that 5 carriers is more than enough)Quote:
Originally Posted by ronlee67
DivaVocals,
I wasn't aware someone was working on upgrading this contribution. If you are interested in seeing the beta files I have mentioned I will be happy to share the files with you.
It was a project to make the two contributions work together seamlessly so that the UPS tracking info would be posted in the admin record of each order and provide for emailing that info to the customer.
It would be great if someone would package this stuff together and publish it as a finished contribution in the Zencart downloads section.
Ron
Not doing any current work.. I already submitted the changes I made.. All I did was upgrade this package for use with Zen Cart 1.3.9 (details of the changes are in the changelog) and add some options so that both Edit Orders and Super Orders could be used with it.. No material changes at all to Ty's last contributed code..
What you speak of sounds interesting, but it is limited to one carrier.. Sort of takes the flexibility this mod offers out the door. (which can be used to send tracking data for 5 carriers)
Sounds to me like what you have is probably a NEW single mod which would be useful for shops where UPS is the ONLY shipping option.. Maybe you should consider packaging up what you are using and submit it as such..
My clients still need this mod because it provides options for multiple shippers and they process shipping on the carrier's website. So using this mod to send that tracking data to the clients has not been an issue for them. (and I suspect this is true also for they folks who use this mod as well)
Quote:
Originally Posted by ronlee67
DivaVocals
Thanks for all the work you have put into this. Looks like time for me to consider downloading the latest version as I too would like to add "Edit Orders" functionality to my shops. The last time I looked (2 or 3 years ago) I didn't consider Edit Orders ready for prime time. By now I'm sure most of the kinks have been ironed out. Glad to see the Ty contributions are being made to work with it.
Ron
Oh Ok, I was just asking for testing purposes. Wasn't sure how I could test if it was working without doing a live run.
You can (and should) download and test on your own.. Best way to get the actual answers to your questions (next to reading the readme)Quote:
Originally Posted by novastar
I offer both shipping and delivery so I'm trying to hide the tracking link on the account history info page.
I've gotten as far as
but it isn't working. What do I need to do to fix my if statement so the link only shows if the customer chose shipping?PHP Code:<?php if (!$order->info['shipping_method'] == 'freeship' or 'flat'){
// Begin Fedex Automated Shipping Label Mod
$order_id = $_GET['order_id'];
$trackLink = fedex_track($order_id);
if ($trackLink) {
?>
<div id="trackingButton" class="forward"><?php echo '<a href="' . $trackLink . '">' . zen_image_button(BUTTON_IMAGE_TRACK , BUTTON_TRACK_ALT) . '</a>'; ?></div>
<?php
}
}
?>
If you don't want to show the tracking on the account history page, then don't use the account history file that comes with this mod..
Quote:
Originally Posted by kamelion0927
Heh, heh. Sorry about that. :blush: I was was distracted when I posted that message.Quote:
Originally Posted by DivaVocals
What I meant to say is that I want to hide the button only for customers who are going to get deliveries and still have it available for people who are getting shipments - hence the if statement added to the link code.
Thanks for responding.
[FONT=Century Gothic]No worries.. It might help if your if statement was wrapped around the Ty Package Tracker code and not the Fedex Automated Shipping Label code.. [/FONT]Quote:
Originally Posted by kamelion0927
Oh good :censored:. Sorry - I saw Fed-Ex and didn't bother to make sure it was this mod's code (even though I knew it displayed the tracking code on that page).
Thanks for all your help!
I have downloaded the Ty mod in order to read all about it. However, when I open the readme file, all I get is the opening page (like a table of contents) with links such as 'Installation' and 'How to Use', but the links don't work. How do I view these?
By extracting the readme (and all the supporting files) from the zip file...Quote:
Originally Posted by bacbladerunner
Hi,
First of all excellent module! Install was flawless but have a couple of questions which hopefully someone could answer.
We currently use Nightline (an Irish courier company) to send all our parcels and would like to integrate this with the module, but I can't find a link other than there automated service which doesn't seem to have seperate url's for the tracking input.
The url for the track and trace is http://www.nightline-delivers.com/NO...ShowQuickTrack
Second question which is related to the first, if the above is not possible then is there a way to modify the tracking module so that it does not automatically include the tracking number in the link it creates when the email is sent, that way the customer could just copy and paste the tracking number into the relevant place on the link provided?
Would be grateful of any help!
Unless another community member knows the answer to this you might have to ask the carrier if they have a tracking URL that you could use.. I'm afraid I don't know anything about this carrier to help..Quote:
Originally Posted by derek.b
I'm sure there is a way to modify this mod accordingly, but I have no real clue as to what changes would be needed.. But why modify this mod at all.. If you are going to just manually send the carrier URL and the tracking number, why not simply use the order comments features already built into Zen Cart to send this information..Quote:
Originally Posted by derek.b
I have sent the IT department an email requesting this, just wasn't sure if there was some way of building a link from the code on the site, I have tried but my limited experience with these things shows!Quote:
Originally Posted by DivaVocals
Up until installing this mod it was a chore because I had to manually type in the tracking details and the link to the website etc but this mod does away with that, I will have a look through the files and post back the code removed/modified incase anyone else using this, (I noticed fedex uk uses a similar system without a direct URL) has a courier with no direct link to tracking info so hopefully it may be of some use.
I get where your coming from but even though its not an automatic link it makes the admin side a little less painful!
Cheers
Quote:
Originally Posted by siliconbug
Quote:
Originally Posted by DivaVocals
Quote:
Originally Posted by siliconbug
Quote:
Originally Posted by DivaVocals
Quote:
Originally Posted by DivaVocals
Diva I need a little help when you can get around to it. I have the same problems as some of the others on here have had with no tracking numbers being included in the email when it is sent out. I didn't realize it until today. It started believe it or not around the same time I upgraded 12/27/10. How in the world I miss that I don't have a clue. I have Edit Orders 3 installed also. I have checked and rechecked all files with Beyond Compare and I don't know whats going on. Everything else is working like it should just that one little problem. Any ideas would be greatly appreciated. Email looks like this.
Quote:
Dear xxxxxxx xxxxxx,
Order Number: 30047
Click here for your Detailed Invoice
Date Ordered: Wednesday 28 September, 2011
Comments:
Your order is on it's way. Thank You again for shopping with us today.
Your order has been updated to the following status:
New status: shipped
Please reply to this email if you have any questions.
The Good Shepherd Store
DivaVocals:
I beg to differ with you on the email contents. I just ran a test and entered only a status change and tracking number. No comments were entered. The email generated included the tracking number and new status.Quote:
This is how Ty Package Track has ALWAYS worked.. It will not add the tracking number to the DB unless you
A. enter a comment
or
B. change the status.
However,it will not e-mail the tracking data unless you enter a comment.
This is how this module has always worked..
I had "Append Comments" and "Notify Customer" checked. I'm looking at the Customer Email (not the admin email).
Please note highlighted item:
The post you are referring to is an old one and a subsequent submission addressed this.. (hence why you got the result you got..)Quote:
Changelog is as follows:
version 3.1.1 - 03/07/2011
- Minor corrections to the orders.php file so that tracking data is sent when only the status is changed but no comments are entered.
(Discovered that code from Zen Cart v1.3.8 was left in place inadvertently in the orders.php file)- Minor edits to the readme (correct more minor grammatic errors carried over from original readme)
- Deprecated the /YOUR_ADMIN_FOLDER/includes/functions/extra_functions/common_orders_functions.php file
(PLEASE NOTE: If you are running Super Orders v3.0.x or Edit Orders 3.0.x DO NOT DELETE THIS FILE as it is still needed by these modules. If you are NOT running Super Orders v3.0.x or Edit Orders 3.0.x you may SAFELY remove this file as it is NO LONGER USED by Ty Package Tracker v3.1.1)
Quote:
Originally Posted by ronlee67
Hmmmmmmmmm... That's a puzzler.... Are you sure you have the latest and greatest version?? Because all of the e-mail issues were worked out in the last version I submitted..Quote:
Originally Posted by countrycharm
Hi Diva yes I think so. I will check again. If the issue was with just admin/orders.php yes I upgraded that one. I had to add in the Edith Orders code so Edith Orders would work.Quote:
Originally Posted by DivaVocals
Yes I have the latest and greatest version of ty tracker installed. Every file is the way it is suppose to be. They are merge right with edit order files. I'm stumped I haven't install any other modules that require the order.php files to be modified.:cry:Quote:
Originally Posted by DivaVocals
May have to go back tov2.3 two see whats going on.
I forgot to mention that the tracking numbers are being installed into the database and being posted to the customer account with no problems.
Are you using Super Orders perchance???Quote:
Originally Posted by countrycharm
No not at this time.Quote:
Originally Posted by DivaVocals
Well then I'm fresh out of ideas.. In the last version I submitted, everything should work just fine.. Hmmmmm...Quote:
Originally Posted by countrycharm
Hi Diva hope you are doing A little better each day.:yes: And I hope it is a while before you read this.Quote:
Originally Posted by DivaVocals
This is what I did to get it to work with the old version. I rolled back to v2.3 two see what was going on. Now I have Add tracker Id under Customers Menu again which is fine. Now when I add a tracking number from that menu the tracking number is inserted in the email when sent to a customer. When I click on Edit Orders to edit and order everything is just like it should be. You can even enter the tracking number at the bottom, but when I update the order no tracking number inserted in customers email. Edit Orders works just fine when editing orders. Strange very strange indeed.I guess I will leave it as is. At least I can send a tracking number this way.
Now I'm confused.. Is the issue is that the tracking number is not being inserted when using Edit Orders to enter the tracking number??
Quote:
Originally Posted by countrycharm
Lets go over it again. When I had ty tracker 3.0 installed with edit order 3.0 the tracking number would not insert in the customers email when sent. It would update the tracking number on the customers account just fine. This is when you checked and compared my files. I rolled back from ty tracker 3.0 to v2.3 and the tracking information would be inserted in the customers email when pulled up from admin/customer/Add Tracing I. Now if I go to admin/customer/orders I can edit and order. If I put in a tracking number at the bottom of edit orders, the tracking number will not insert into the customer email but it will update there account with the tracking information. Am I making any sense to you at all.:DQuote:
Originally Posted by DivaVocals
I am just trying to be clear where the issue occurred BEFORE the rollback.. So BEFORE the rollback when the tracking number was NOT being included in the customer e-mail.. Were you entering the tracking numbers from orders.php or from edit_orders.php. Also which version of Edit Orders are you using??Quote:
Originally Posted by countrycharm
From edit orders. I'm using either 3.02 or 3.03 I checked the files in admin/edit_orders.php and the look very similar. I have notice there are some changes in admin/edit_orders.php and includes/languages/english/edit_orders.php that are not in mine. That might be were the problem is coming from. I will check it out tomorrow sometime.Quote:
Originally Posted by DivaVocals
:smartalec:Now I have a better sense of where the issue lies..Quote:
Originally Posted by countrycharm
Okay then the issue isn't the current version of Ty Package Tracker.. In my testing, the current version resolved ALL the issues with the tracking numbers not being e-mailed to the customer..
The issue you are having is coming from the Ty Package Tracker fields in the Edit Orders module.. While it is kinda a Ty Package Tracker issue, the source is the Edit Orders files. This is more of an Edit Orders issue, and perhaps we should move our discussion over to that thread??
Gonna check out some things now that I know where to look....
I checked and copied, compared all files Uploaded the one from edit orders, ty tracker. Still the same thing. Rolled back to older version of tracker but I'm using the account_history_info.php, and other files from ty tracker 3.0 Looks better in customer order page. I don't know Diva Whats going on. I'll leave it like this for a while.Quote:
Originally Posted by DivaVocals
The key to the solution is where you are entering the tracking data from. If you are entering the data from orders.php, then there may be an issue with the Ty Package Tracker files. If you are entering the tracking data from the edit_orders.php page, then this is an issue with the code in the Edit Orders files. If you are entering the tracking data from the super_orders.php file, then the issue is with the code in the Super Orders files.Quote:
Originally Posted by countrycharm
Based on your description of the issue, the Ty Package Tracker files are not the issue. The issue seems to be the Edit Order files which is why I say this does not appear to be an issue with the latest version of the Ty Package Tracker files at all and is probably an issue with the Ty Package Tracker code in the Edit Order files you have in your store. (Which is why this may be more of and Edit Orders issue)
Using the latest version of the Ty Package Tracker, you should have no problem with the tracking numbers appearing in e-mails when you add the tracking data from the orders.php page.
The issue with the tracking numbers not appearing in e-mails when the tracking data is entered from the edit_orders.php page is a DIFFERENT matter and is an issue with the Edit Orders files, not the Ty Package Tracker files.
Understood completely. I will do some more checking later on.Quote:
Originally Posted by DivaVocals
Need to add this while the source of the issue is with the Ty Package Tracker code within the Edit Orders files (namely the Ty Package Tracker code in the edit_orders.php file), the code in the Edit Orders files is dependent upon Ty Package Tracker being installed and functioning to work.. I did it this way because not everyone using Edit Orders will necessarily be using Ty Package Tracker. I thought it might be handy to have the tracking fields available in Edit Orders so hence the admin on/off switch to make the tracking number fields available in Edit Orders.Quote:
Originally Posted by countrycharm
So I'd say that as a FIRST step, get the latest version of Ty Package Tracker installed and working.. (meaning you can enter tracking information successfully from the orders.php page)
Once that's working fine then, it's simply a matter of identifying what's wrong with the Ty Package Tracker code in the Edit Orders files (the Ty Package Tracker code in the edit_orders.php file).
I hope someone can help me.
I installed this mod an everything is working except for she show order in my account. my customer can see there orders but if you click on the view order button it shows a blank pages. ?????
can someone help me??
blank page = error.. Can't help unless you post the results of the error log in your cache folder..Quote:
Originally Posted by Petlife
I found the error hehe my bad had 2 ordre_histery_info.php files i removed 1 and it works like a glove:clap:Quote:
Originally Posted by DivaVocals
renaming files to keep a "backup" is a bad habit to get into.. Simply make a proper store back up instead and store it on your local computer..Quote:
Originally Posted by Petlife
Hello Thanks for this mod. I have this installed and working. I have a question.
When you update the shipping tracking # with a comment it sends an email with the tracking # url.
But for some reason when a customer logs into there account to check there order status it shows the comment for tracking but the tracking # url does not show. Am I missing something?
Thanks for your help,
Lex
Can any one help me?Quote:
Originally Posted by Alexiss
Thanks
I'm using orignal version of Ty Package Tracker and Ty UPS Wordship add-ons.
If using Ty Package Tracker alone the tracking number should appear in the tracking column just left of the comments.
If using the Package Tracker in conjuntion with Ty's UPS Worldship add-on the tracking displays inside the comments box as a link to the UPS Tracking service. In this case, the tracking number does not appear in the comments.
I don't think anyone posting in this support thread recently is using the "Ty's UPS Worldship add-on" or even the original version of this add-on, and I don't want to add to anyone's confusion by looking/troubleshooting for issues/features that do not apply to the version of Ty Package Tracker currently available in the downloads section..Quote:
Originally Posted by ronlee67
That said if Alexiss is using the latest version of this add-on, my suggestion to Alexiss is to doublecheck the installation of Ty Package Tracker to ensure that ALL the add-on files are in place (particularly the shop-side files which is where the modified order history files are situated)
I am having trouble locating the correct tracking URL'S for these carriers: DHL & Canada Post. Is there an easy way to locate these or does someone have a list of the correct tracking URL's? I am adding them to my list of custom carriers in the ty package manager add-on. Thanks.
please help !
i installed zen cart v1.3.9h with TyPackage 3.11, everything works fine. But only one thing doesn't work is that the link to edit Account information is disable ! can anyone help ? included snap shot
Quick question, is adding an order comment or updating the order status absolutely necessary? What if we just want to email a tracking number? Is there a way to disable this requirement?
is it possible to have this updated that can work on the new future version 1.5?
I have this mod installed and it has been working great but...
I am having some of my customers complain that they have only placed one order and the previous order sidebox is showing 2 or three order# these number are higher than the highest order number that has been placed!
Anyone have any idea at what is wrong? this cart is heavily modded so.....
Exactly what does this issue have to do with the Ty Package Tracker add-on??Quote:
Originally Posted by gazag
TY Tracker installs the "previous Orders" - Track your recent orders sidebox right???Quote:
Originally Posted by DivaVocals
Need a link to see what you are reporting..Quote:
Originally Posted by gazag
Quote:
Originally Posted by DivaVocals
Limelight Products
Will this mod work on 1.5 version of Zen-Cart yet?
Haven't had a free moment to get into updating this..Quote:
Originally Posted by bkeaton
Ok,,, just let me know when you have it updated.Quote:
Originally Posted by DivaVocals
It may be a while before I can get to it.. Paid projects and my full time job take priority over free mods..Quote:
Originally Posted by bkeaton
I have installed this mod on 1.5.0 (which it lists as now being compatible) and it works 99% for me. First off let me thank the developer as I appreciate the work put into this.
After installation I can add the tracking info into the admin order page. It updates properly. However on the customer side when they view the order the comments are offset. There is some sort of formatting problem there. I do not have the sideboxes turned on so I don't know if that is an issue. Also after adding the tracking number and changing the status and clicking update my test customer account did receive the email showing the status change but the tracking number was not in the email. Adding comments to the order through the admin and generating a email does show the comments in the customer's email. I'll see if I can attach a pic of the formatting issue. Again, its usuable and I am greatful but just wanted to report back. :D
-Dion
http://www.spyderrobotics.com/images/ty.jpg
I tried this again with a new order and just added a comment without the tracking and the formatting was off too so its not a problem with the addon. However, the comments added by the admin are up a line where the tracking info added is down a line instead of being inline with the order status field. Wierd.
Hi I'm using version 1.3.9
I have installed the Ty add on last night and have lost the ability to edit my orders, I had previously installed (Edit Orders) any tip?
Thanks
No it's not.. You will need to work with the formatting for this page. (probably some stylesheet settings)Quote:
Originally Posted by spyderrobotics
Since it's not a problem with this mod, I suggest starting a new thread to get help with your formatting concerns.. There is a topic area for stylesheet specific questions in the forum.. Post your question there..Quote:
Originally Posted by spyderrobotics
I am hoping that someone can help me on this. I have a clean version of zen 1.3.9 running with no additional modules. I have installed all the Install and the Required Core files, along with the SQL patch. Now if i go into Customers > Orders from the items that they ordered down is totally blank. It does not show the price of the item or anything after the model number. I have unistalled and reinstalled this module 3 times and keep getting the same issue. Does anyone have any idea what is going on here????
Sounds like you have merged the code incorrectly or you are using the version of the mod that is meant for Zen Cart v1.5. I clearly stated this in the update notes: "Updated to work with Zen Cart v1.5. Will not work with any versions prior to v1.5 (NOT backwards compatible)"Quote:
Originally Posted by trisha1581
When installing the ty tracker add on there is a file in the folder called "2_Required_Core_Edits"
includes\templates\classic\templates\tpl_account_history_info_default.php
When i look at my installed files there is no folder in the includes\templates\classic directory called templates.
There is however a "tpl_account_history_info_default.php" file in the template_default folder.
My question, do i create a folder called templates in the includes\templates\classic folder and copy the "tpl_account_history_info_default.php" there or do i copy it to the template_default folder.
I don't see anything in the setup instructions about this.
I know if i create a folder called templates and put it there that zencart will use that file but will edit orders know where to find it or does that not matter ?
Thank you
P.S using V1.5 and have a virgin install.
From the "Files" tab in the v3.1.2 readme:
There's NO classic folder so I have NO IDEA what you are talking about..Quote:
Module Core Files
/YOUR_ADMIN_FOLDER/orders.php
/YOUR_ADMIN_FOLDER/images/icon_track_add.png
/YOUR_ADMIN_FOLDER/includes/languages/english/orders.php
/includes/languages/english/YOUR_TEMPLATE/account_history_info.php
/includes/languages/YOUR_TEMPLATE/english.php
/includes/modules/pages/account_history_info/header_php.php
/includes/modules/sideboxes/YOUR_TEMPLATE/track_orders.php
/includes/templates/YOUR_TEMPLATE/templates/tpl_account_history_info_default.php
/includes/templates/YOUR_TEMPLATE/sideboxes/tpl_track_orders.php
I do not know WHAT version of Ty Package Tracker you are running. You have referred to an UPGRADE script in other posts and there is NO SUCH script in the current version.. (v3.1.2)
The readme instructions explain VERY clearly how to install this add-on and NO WHERE does it say anything about creating folders (because you don't have to).. So my advice is to follow the readme instructions (I'm not going to re-post the readme verbatim here)
OR
tell me which part of the instructions are NOT clear to you so that I can figure out how to help guide you through the installation..
and let me add one thing.. You NEVER.. EVER.. override ANYTHING in the default_template folder..Quote:
Originally Posted by windsurfer
The classic refers to my template folder, but i get your point.
I have installed this on version 3.1.2 on Zen-Cart v1.5.0, but it doesn't include the tracking number in the order update e-mails. What do I need to do to fix this? Thanks!
having the same issue... looking into it.Quote:
Originally Posted by Danielle
Hello,
What would be the new tracking url to use for the usps. The old one was http://trkcnfrm1.smi.usps.com/PTSInt...?origTrackNum=.
OK well it works but it doesn't show the tracking information. Ideas?
Thank you for your help.