Mailbeez After Sales Modules

I am sure this question has been answered but need some clarification on how to fix it. I have a version 2.5 Mailbeez, When I send the review request emails the image of the product and the image of the 'Write Review' don't show up in the html emails. For some reason when I review the email within the module I could see the image but only after an email is sent the 2 images don't show up, rest of the images like the header image and Facebook etc show fine so I know that email is being sent in a html format.

Reading the forums I guess it has to the with directory of the images but which file do I have to change and what do I have to change it to.

Thank you

hi coins,

are you having any modifications in your zencart, e.g. an addon for more images?
please try to check the image path and compare how it should be like. The review advanced module is much more flexible to adopt image path to customizations.

cheers
cord

Yes, I believe my website developer made lot of modifications and addons for images, I am thinking about buying the advance module but like to try this for a while, is there a way I could change the code to put in the correct directory info?

the Write Review image is in the following dir: /includes/templates/ayd/buttons/english/button_write_review.gif
and the product images are in the following dire: /images/1888_Morgan.jpg

Any help?

Quote:

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Originally Posted by mailbeez

hi coins,

are you having any modifications in your zencart, e.g. an addon for more images?
please try to check the image path and compare how it should be like. The review advanced module is much more flexible to adopt image path to customizations.

cheers
cord

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hi coins,

try to modify the function mh_product_image() located in
/mailhive/common/functions/compatibility.php

however you need to keep track of this change as it will be lost with an update of MailBeez

regards
cord

If I buy the complete package does this problem get solved? Thank you for the input.

Quote:

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Originally Posted by mailbeez

hi coins,

try to modify the function mh_product_image() located in
/mailhive/common/functions/compatibility.php

however you need to keep track of this change as it will be lost with an update of MailBeez

regards
cord

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hi coins,

the premium module allows to adopt the image path in the email templates w/o changing any program code. With using the template manager the email templates are managed in the DB. That way everything stays clean and updateable (think we all have seen enough extremely customized shop-systems, which are very hard to update once a new release comes out... so Mailbeez is not going that route)

I give you full support by email how to adopt the template to show the product images in your store.

regards
cord

How can I tell if Mailbeez is working properly? I set up a cron job, and I looked at the activity log and it says this:

Quote:

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91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT winback class constructed PROD
91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT review_facebook class constructed PROD
91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT review class constructed PROD
91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT nopurchase class constructed PROD

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I don't know what that means, though... I don't know what "class constructed" means... I don't know if any emails were sent... I don't know how to tell if my cron job is working properly or not... can someone help?

hi webkat,

make sure you have MailBeez V2.5 installed.

the lines you pasted are more technical information (I assume you checked the addtional information in mailbeez > configuration > event log?)

the default log entries will tell you when the sending process is started and when it ended successfully (if you see only MAILHIVE_RUN_INIT entries, something goes wrong - you should get a MAILHIVE_RUN_COMPLETE entry for every run).

The easier way to see if MailBeez works is to send yourself copies of the generated emails (mailbeez > configuration > MailHive - Basic configuration) and to check the Beez-O-Graph for activities.

hope that helps?

regards
cord

Quote:

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Originally Posted by mailbeez

make sure you have MailBeez V2.5 installed.

the lines you pasted are more technical information (I assume you checked the addtional information in mailbeez > configuration > event log?)

the default log entries will tell you when the sending process is started and when it ended successfully (if you see only MAILHIVE_RUN_INIT entries, something goes wrong - you should get a MAILHIVE_RUN_COMPLETE entry for every run).

The easier way to see if MailBeez works is to send yourself copies of the generated emails (mailbeez > configuration > MailHive - Basic configuration) and to check the Beez-O-Graph for activities.

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Yes, 2.5

Not sure what you mean by mailbeez > configuration > event log... that looks like a thing I change settings on... two checkboxes... I don't see where to actually view the event log itself...?

I am already set to receive copies of all emails; I have received none. The graph is a flatline at zero.

My cron job is:

30 15 * * * wget home5/jugglerd/public_html/mailhive.php?123456789123456789123456789=run (obviously a fake number there)

Should that be something else?

Quote:

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Not sure what you mean by mailbeez > configuration > event log... that looks like a thing I change settings on... two checkboxes... I don't see where to actually view the event log itself...?

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just uncheck them, you can view the event log under the tab "reports"

the cron-url MUST be called using http:// - so a full URL rather the php-path you are using.

so once you changed that it should work.

also you can call the cron-url directly in a browser to test things out (if there is nothing to send, the cron won't change that)

cheers
cord