Simple Google Analytics - Support

My Analytics results were never quite right. I had entered the analytics code manually at first, then later added the contribution.

I just went back and cleaned out all the old junk and completely uninstalled and reinstalled the contrib (because I did not know which version I had)

Site visits and related stuff are showing fine, but after three days, I am showing zero sales under ecommerce (actually had over a dozen).

I think I may have entered the wrong number for the "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I fon it on the adwords site?

Thanks!

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Originally Posted by dkerfoot

How many digits should it be and exactly where do I fon it on the adwords site?

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Oops fon = from


Also, is it a purely nimerical ID or is it one of the UA-xxxxx-x numbers?

Thanks

I did a new install per the readme file. But it does not seem to be working. When i check the status on the goggle side, I get this message

Tracking Unknown (Last checked: 2008-02-19 1:41 PM PST.)
The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.

I am not sure of i did the database update right. I went to tools/install sql patches. I copied and pasted the sql patch file intoo the window and clicked send. It seemed to work.

I did the tpl_main edit per the readme. I put my account number in the admin setup.

Do I need to add the google code snipit somewhere?

The code snipet has my account number as UA-######-2. It put it in like that but but it lists my account number without any -#, only UA-#####.

I am not sure how to trouble shoot it now.

I have mine set up as UA-xxxxxxx-1 and I am collecting everything as far as I know.

Rick

well it seems to be working now. I changed to -1 and now it says "receiving data" so i don't know if it fixed itself or changing to "-1" fixed. Anyway, thanks.

MR
www.essential-stuff-store.com

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Originally Posted by rhodesengr

well it seems to be working now. I changed to -1 and now it says "receiving data" so i don't know if it fixed itself or changing to "-1" fixed. Anyway, thanks.

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If you changed it to "1" than you are tracking another website. Do you have more than one site or is this the only site you are tracking?

only one website and less than 24 hours on analytics so no data yet so I can't tell if the data makes sense. I'll play around with -1 and -2 and see what happens. Thnaks for the tip.

The "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I find it on the adwords site?

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Originally Posted by Larry Hendrick

Yes, the ecommerce tracking was working before the upgrade and subsequent error. I did just log in though to confirmed it is still set up correctly.

The orders error is on the screen capture. I haven't been able to confirm, but I suspect this error is due to Google Checkout. It all works from the customer facing side, but I get this error trying to access the order page.

The other odd bit on it, only the latest order shows up. nothing else. To see other orders, I have to go to the customers page, click order and the single entry comes up with this same error message.

btw, thanks for a great piece of work with the Simple Google Analytics package. Other than this glitch, it has worked flawlessly.

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Larry,

This type of error looks like you did not complete an install of some type of product or contribution you may have attempted to use (not related to the Simple Google Analytics module).

My module doesn't change or alter anything with the order class or files. So I would step back and look at any other contributions you may have tried to install (or upgrades) and make sure all the files associated with those are installed.

This is a classic error message showing that files somewhere are missing (including the language file for what ever contribution this refers to).

Hope that helps. :)

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Originally Posted by disciple

Hi,

First off thanks for a simple and easy to use product. It tracks everything perfectly.

I have a question about a tweak I am wondering about.

We own a store in which we sell downloadable products. Every day we give away a free download through the store. So these downloads register as a sale and show up on the ecommerce reports.

As you can imagine this skews the average order value as well as the conversion rate.

Is there a way to tweak it so that any $0 sale would not be included in those reports?

Thanks

Rick

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If you wanted to do so, you would have to program an if then statement to eliminate the products with "$0" as their price. But I highly discourage and do not recommend that.

Is there another way you can give away the free downloads (outside of the cart)? Why run it through the cart process if it is free? I am not familiar with your business yet, so that may be a question you can answer, but it would seem to me that if your item is a free giveaway (in reality) then you provide it to them outside of the realm of the cart.

Does that make sense?