Simple Google Analytics - Support

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Originally Posted by dkerfoot

My Analytics results were never quite right. I had entered the analytics code manually at first, then later added the contribution.

I just went back and cleaned out all the old junk and completely uninstalled and reinstalled the contrib (because I did not know which version I had)

Site visits and related stuff are showing fine, but after three days, I am showing zero sales under ecommerce (actually had over a dozen).

I think I may have entered the wrong number for the "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I fon it on the adwords site?

Thanks!

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A few things to note that will answer your question:

1) The Google Conversion Tracking number does NOT have the "UA" in it. That number is reserved for Google Analytics itself (conversion tracking is another item entirely). The conversion tracking number you are looking for is formatted as such "xxxxxxxxxx" and usually (but this can change) includes an 11 digit number with no spaces, dashes, or letters.

2) You get your Google Conversion Tracking number from your Google Adwords account. Found under the "Conversion Tracking" tab. Follow the on screen prompts.

3) If you are not running a Google Adwords campaign, then you do not need the Conversion Tracking number. You can still track conversion within your Google Analytics account (as it relates to the e-commerce portion .. not the Adwords portion.)

4) Make sure you activate your site as an "ecommerce site" from within your Google Analytcs account profile. If you do not do this, your ecommerce tracking will always show "0".

5) Make sure that during your "uninstall" and "reinstall" you did not leave any manual alterations in place that may be conflicting with the install. Overlap of the two can cause problems.

The Google Workbook in my signature has very detailed screen shots of this whole process (and more) that many have found helpful in getting it all setup and working together. You may want to take a look at that as well.

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Originally Posted by rhodesengr

I did a new install per the readme file. But it does not seem to be working. When i check the status on the goggle side, I get this message

Tracking Unknown (Last checked: 2008-02-19 1:41 PM PST.)
The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.

I am not sure of i did the database update right. I went to tools/install sql patches. I copied and pasted the sql patch file intoo the window and clicked send. It seemed to work.

I did the tpl_main edit per the readme. I put my account number in the admin setup.

Do I need to add the google code snipit somewhere?

The code snipet has my account number as UA-######-2. It put it in like that but but it lists my account number without any -#, only UA-#####.

I am not sure how to trouble shoot it now.

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The problem is you have not configured Google Analytics to work with your actual tracking id number. The "UA-xxxxxxx-x" number is for sample purposes only (to demonstrate the format of the number you should plug in.)

Using that will not track anything.

You need to get the actual Tracking number Google provides to you (found within your Google Analytics account) and plug that number in place of the sample one.)

Doing that will cause Google to see the code properly (providing you installed the module correctly) and you should be ready to go.

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Originally Posted by rhodesengr

only one website and less than 24 hours on analytics so no data yet so I can't tell if the data makes sense. I'll play around with -1 and -2 and see what happens. Thnaks for the tip.

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Be sure you're using the correct number. Just changing the "1" to a "2" and vice versa will not help.

You need to find the actual analytics number that Google provided to you (for the site you want to track) and copy that out of your Google Analytics profile into the configuration area within the Simple Google Analytics zen admin.

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Originally Posted by dkerfoot

The "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I find it on the adwords site?

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See my earlier post on this. Typically 11 digits with no spaces, dashes, or alpha characters.

To econcepts...

I didn't actually put UA-######-2 in the settings. I used the actual number. I just left it out of my post.

My confusion is over what comes after the the second "-"

I guess there is no harm in using the real numbers. At the very top of my Analytics page, is an account number:
UA-2249671 (note there is second dash or trailing number).

But in the code snipet it appreas as:
uacct = "UA-2249671-2";

I entered UA-2249671-2, but when i checked my connection from the google site, the response was "no code detected". So I believe I did the setup right.

So I changed it to UA-2249671-1 and when I looked back to the connection test it was now "receiving data".

I have a feeling the "-1" was wrong because after a full day of data, I have nothing in the reports. I think maybe the intial probelm was one of those time-delay, server things where a new account tales a while to be recognized.

Anyway, I am back to "-2" it still says "receiving data" so I guess I'll know in 24 hours whether I am actuall getting data.

Sorry if this seems confusing.

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Originally Posted by dkerfoot

The "Google AdWords Conversion Tracking Number"

How many digits should it be and exactly where do I find it on the adwords site?

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Click Campaign management on Adwords. Click conversion tracking. Click "get conversion tracking code" make some radio button choices about color and format and type of conversion tracking. The number is buried in the code snipet.

That seems to be the only place to see it. I had to go back through all those steps to find mine again.

ever since I update to 1.3.8a my analytics isn't showing any visits? any ideas on how to get this back? I have my account information setup and it used to work fine, but now... I see no visits in my GA account...

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Originally Posted by keylesslocks

ever since I update to 1.3.8a my analytics isn't showing any visits? any ideas on how to get this back? I have my account information setup and it used to work fine, but now... I see no visits in my GA account...

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Can you provide a link to your site?

Have you changed anything else during the upgrade?

These will help me diagnose the issue.

Thanks!

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Originally Posted by econcepts

Larry,

This type of error looks like you did not complete an install of some type of product or contribution you may have attempted to use (not related to the Simple Google Analytics module).

My module doesn't change or alter anything with the order class or files. So I would step back and look at any other contributions you may have tried to install (or upgrades) and make sure all the files associated with those are installed.

This is a classic error message showing that files somewhere are missing (including the language file for what ever contribution this refers to).

Hope that helps. :)

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Thanks for looking at the error message, Eric. The only other installation I have done is Google Checkout and I suspect it is somehow the culprit. I'll have to uninstall it and see if it fixes the problem.

However, since installing the Simple Analytics upgrade, eCommerce is definitely not working. I'm still getting traffic results, but no sales have registered since the upgrade.

I have double-checked my GA settings making sure they didn't somehow reset to default and ecommerce is still activated. I've looked back through the installation process and other than the "error" I copied in on page 63 or 64, it all seems correct.

Do you have any other ideas I could try. Thanks for all the help.

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Originally Posted by econcepts

Can you provide a link to your site?

Have you changed anything else during the upgrade?

These will help me diagnose the issue.

Thanks!

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http://midwestapplianceparts.com

changed some things and mods, but nothing that I think should affect this... thanks for your help :)