Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

Quote:

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Originally Posted by koi koi

Hi
I have just installed this plug in and its a great feature
everything is good exept one thing when a customer clicks on print the pop up comes up but no RMA# number comes up
all i get is store logo
store address
RMA#
Print
isnt the RMA number be after RMA# if so how do i fix it so it is?
Thanks

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I am away from my sandbox at the moment, will take a look at it when I return.

Quote:

---

Originally Posted by koi koi

Hi
I have just installed this plug in and its a great feature
everything is good exept one thing when a customer clicks on print the pop up comes up but no RMA# number comes up
all i get is store logo
store address
RMA#
Print
isnt the RMA number be after RMA# if so how do i fix it so it is?
Thanks

---

Does the RMA# appear on the returns success page?

If yes, after clicking the popup link - does the URL in the popup have the orders ID attached to it (&order_id=1)

If yes, try re-uploading /includes/templates/YOUR_TEMPLATE/popup_returns/tpl_main_page.php

hi this is what is in the url bar http://www.mydomain.co.uk//index.php...88tc80rroktls7

have re uploaded the /includes/templates/YOUR_TEMPLATE/popup_returns/tpl_main_page.php
and nothing.
yes the RMA~ does appear on the popup just no numberAttachment 13155

Quote:

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Originally Posted by koi koi

yes the RMA~ does appear on the popup just no number

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Does the orders Orders Status match the RMA configuration ADMIN Order Status.

So if ADMIN Order Status = Processing[2]

The orders Order Status must also be Processing

Quote:

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Originally Posted by rbarbour

Does the orders Orders Status match the RMA configuration ADMIN Order Status.

So if ADMIN Order Status = Processing[2]

The orders Order Status must also be Processing

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Sorry, disregard for this wouldn't apply to this plugin but a different version of.

Does the RMA# appear on the returns success page?

Does it get returned to the ADMIN > orders > edit page ?

Hi
(Q1) Does the RMA# appear on the returns success page?
(A) Yes

(Q2) Does it get returned to the ADMIN > orders > edit page ?
(A) Yes

It even has the RMA# on the email it sends me and the email it sends the customer.
Thanks

sorry no rma number on customer email just admin email and admin area and rma success page?
thanks

Quote:

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Originally Posted by koi koi

sorry no rma number on customer email just admin email and admin area and rma success page?
thanks

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I am trying to reproduce the same results on my dev site without success and have had no other "similar" issues reported.

The only other thing I can think of is that a file was corrupted during upload, try re-uploading the catalog files 1 by 1.

ok will do one last thing on customers email it states
For additional information, you may view our Return Policy.
http://leedskoiandpondcentre.co.uk/l...88tc80rroktls7
which is fine which is the path to my shipping and returns.
but it also shows this under it.
Note: This email address was given to us during a Return Authorization
Request submission. For questions, comments or concerns that you may have,
please feel free to Contact Us.
http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
shouldent the highlighted http// address be a link to my contact us page not the shipping and returns page.