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Hi there,
I have installed the mod (new installation), have followed installation instructions and the mod appears under config, but on the orders in admin there is no input box where I can add the tracking numbers. Please advise as to how to fix this? Zencart version: v1.3.9h
If you don't see the fields then you have not fully installed the add-on.. Suggest re-checking EVERYTHING in the readme..Quote:
Originally Posted by enigma666666
zencart v1.5.1
edit orders v4.0.2
ty tracker v3.1.3
I have just installed ty tracker (New Installation) to my zencart. Everything appears to be working.
Questions:
1. Is there an "Admin>Customers>Add Tracking ID" "Ty Trakcer" page for TY Tracker v3.1.3? (In Ty Tracker v2.3a, there was "Admin>Customers>Add Tracking ID" page that shows payment info too. The Edit Orders v3.0.3 page can also add tracking ID)
2. Is there a way to add such a page? (Or am i missing something in the installation process?)
3. I never found the "Previous Orders Sidebox" in the "Admin<Tools<Laybout Boxes Controller" area mentioned in step8 of the basic install instructions. Am I mising something here too?
4. Do i just add tracking ID at the "Editing Orders" page? (Admin<Customers<Orders<Edit)
That Ty Tracker v2.3a, there was "Admin>Customers>Add Tracking ID" page I mentioned is called "tracker.php"
Quote:
Originally Posted by twi
At the risk of sounding like a broken record here, read the readme file (the WHOLE thing, not just the installation tab)Quote:
Originally Posted by twi
ALL of your questions about how to add tracking information and what happened to the tracker.php file are answered there..
If the sidebox is missing it means it got missed when you uploaded the files.. So you will want to review the installation instructions and make sure you have uploaded things correctly..
The most recent versions (as indicated in the readme file in the FAQs on the How to Use tab) are NOT compatible with Zen Cart v1.3.9. Install the version that is compatible with your version of Zen Cart.Quote:
Originally Posted by enigma666666
read all of it.
in the files section tracker page is deprecated.
tracking id is added at the edit orders page.
the sidebox: what file is missing when the sidebox is missing?
The file i merged were the 2 "orders.php files" in the 2_ required_core Edits folder. Are any of the other files in this folder needs merging as well so that the sidebox will appear?
Everything in the required core edits folder are files that are part of a default Zen Cart install.. They are separated because if you have installed other modules that also modify these files, then you will (as the readme indicates) need to make sure that you merge your existing file with the ones in the module package. I cannot tell you which ones becasue only you know what modules you installed.. But you will need to compare your store's existing files with the ones in the required edits folder.Quote:
Originally Posted by twi
Dunno what you mean by "tracking id is added at the edit orders page". The readme file says (in part):
The readme provides a handy list of files that make up the module. It includes the files that make up the sideboxes as well. If the sideboxes are missing, then check your install and make sure all the files are in the correct place.Quote:
- Go to Admin->Customers->Orders
- Select the desired order
- Add a tracking number in the appropriate input box
Quote:
Module Core Files
/YOUR_ADMIN_FOLDER/orders.php
/YOUR_ADMIN_FOLDER/images/icon_track_add.png
/YOUR_ADMIN_FOLDER/includes/languages/english/orders.php
/includes/languages/english/YOUR_TEMPLATE/account_history_info.php
/includes/languages/YOUR_TEMPLATE/english.php
/includes/modules/pages/account_history_info/header_php.php
/includes/modules/sideboxes/YOUR_TEMPLATE/track_orders.php
/includes/templates/YOUR_TEMPLATE/templates/tpl_account_history_info_default.php
/includes/templates/YOUR_TEMPLATE/sideboxes/tpl_track_orders.php
I found the problem. I missed renaming one of the YOUR_TEMPLATE folders to "classic" template folder.
Question:
So I just manually added the file "Track_orders.php" to the "classic template folder" and see the sidebox seletion in Tool< Layout boxes..... and enable it.
I see the side box on the webpage asfter logging in as customer.
When I clicked "my account" , am I looking for The "Order Status History & comments to find the tracking information? (The is a complete new install and I haven not added any ups or dhl tracking info in the test order yet from admin).
Yes.. If you've followed the installation instructions, and installed everything correctly then the customer will see tracking data when viewing orders on the My Account page.. If you have no tracking data, then there is nothing to see.Quote:
Originally Posted by twi